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Calabrio ONE

Leading Workforce Performance Software for the Contact Center

Rocket experiences with a truly holistic view of your contact center.rn

Trusted by global brands

How We Help Brands

Leading-edge tools built—and trusted—to enrich and understand human interactions

Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Why calabrio

91%

Customer Satisfaction

73

COUNTRIES

300+

Global Partners

customer reviews

Leaders for contact center workforce

A trusted ally to leading brands looking to empower employees and maximize performance.

“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”

Adil G

Enterprise System Specialist

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“I love that there are multiple resources within Calabrio ONE. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types.”

Courtney R

Mid-Market Workforce Management Analyst

FAQs

Looking for more info?

Get answers to some of the most common questions about our leading workforce optimization solutions.

u003cspan style=u0022font-weight: 400;u0022u003eThe digital foundation of a customer-centric contact center, the u003c/spanu003eu003ca href=u0022https://www.calabrio.com/products/calabrio-one/u0022u003eu003cspan style=u0022font-weight: 400;u0022u003eCalabrio ONEu003c/spanu003eu003c/au003eu003cspan style=u0022font-weight: 400;u0022u003e workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.u003c/spanu003ernrnu0026nbsp;rnrnu003cspan style=u0022font-weight: 400;u0022u003eWe maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.u003c/spanu003e

u003cspan style=u0022font-weight: 400;u0022u003eCalabrio is a trusted ally to an array of organizations, from Fortune 500 leaders to growing businesses, from BPO contact centers to government teams. We also partner with an ever-growing global network of u003c/spanu003eu003ca href=u0022https://www.calabrio.com/platform-partners/u0022u003eu003cspan style=u0022font-weight: 400;u0022u003eleading platform providersu003c/spanu003eu003c/au003eu003cspan style=u0022font-weight: 400;u0022u003e to deliver our shared customers the innovation and performance they need, in the solutions they prefer. Any organization looking to increase productivity and efficiency, elevate customer experiences, and lower costs with powerful, data-driven intelligence is a great fit for our comprehensive suite of solutions. u003c/spanu003ernrnu003cbu003eLearn more about u003c/bu003eu003ca href=u0022https://www.calabrio.com/resource-center/customer-success-stories/u0022u003eu003cbu003ewhat Calabrio customers have achievedu003c/bu003eu003c/au003eu003cbu003e with the help of our solutions. u003c/bu003e

u003cspan style=u0022font-weight: 400;u0022u003eOnly Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. u003c/spanu003ernrnu0026nbsp;rnrnu003cspan style=u0022font-weight: 400;u0022u003eBut we also know that to make the most of our powerful solutions, they must be easy to use. That’s why we’re not only laser-focused on building innovative tools to future-proof contact centers—we’re also committed to providing intuitive features and efficient workflows that ensure your teams can put them to use today and accelerate impact. And that’s why Calabrio consistently earns high marks in both overall customer satisfaction and ease of use.u003c/spanu003ernrnu003cbu003eLearn more about u003c/bu003eu003ca href=u0022https://www.calabrio.com/calabrio-competitors/u0022u003eu003cbu003ehow Calabrio stacks up against the competitionu003c/bu003eu003c/au003eu003cbu003e.u003c/bu003e

u003cspan style=u0022font-weight: 400;u0022u003eLearn more about our solutions by viewing content available in our u003c/spanu003eu003ca href=u0022https://www.calabrio.com/resource-center/demo-center/u0022u003eu003cspan style=u0022font-weight: 400;u0022u003eDemo Centeru003c/spanu003eu003c/au003eu003cspan style=u0022font-weight: 400;u0022u003e, or use the form above to book a free demo with our dedicated experts today.u003c/spanu003e

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