C3 2019: Analytics Use Cases Competition - Submission form

Your Calabrio Analytics project can win big!

Win up to $50,000 for your contact center by showcasing how you’re using Calabrio Analytics.

If you attended Calabrio Customer Connect in 2018, you heard Calabrio CEO Tom Goodmanson proclaim that we’ve “entered the era of smart.” This means using technology to turn contact center data into compelling insights to enrich human interactions. In 2019, we want to reward our customers who are doing just that.

 

A Competition Like No Other 
We’re challenging our customers to use Calabrio Analytics to dig into voice-of-the-customer intelligence to drive real insights into their organization and produce improved metrics around ROI and customer satisfaction. We want to celebrate your ingenuity and business results by giving you up to $50,000 in prize money for your contact center!

Contest Details

Contest Categories

What kind of projects are we looking for? Show us how you’re using Calabrio Analytics to drive results around customer satisfaction, employee engagement and impact to the enterprise. Your project might focus on:

  • Desktop Analytics
    In this category, we’re looking for projects using desktop analytics to track agent desktop activity with the goal of increasing effectiveness—improving processes, tools, training programs, and/or the agent and customer experience.
  • Speech Analytics
    Show us how you’re using speech analytics to uncover insights from calls, such as the top reasons customers call, which agents need coaching or why agents put people on hold.
  • Text Analytics
    Here, we’re looking for projects using text analytics to extract insights from emails, chats, social media, surveys and other text-based customer interactions.

BONUS! We’ll give extra points for projects using AI-driven features such as sentiment analysis, predictive NPS and predictive quality scoring.

Results

We’re looking to see improvements in areas such as the following:

  • Customer satisfaction impact
    Projects show real-world business impact/results on driving positive customer satisfaction. Examples include identifying customer friction points, anticipating needs, driving a consistent experience among customer channels.
  • Employee engagement impact
    Projects demonstrate how Calabrio Analytics impacted retention numbers, employee satisfaction numbers leading to customer satisfaction increases, etc.
  • Enterprise impact
    Projects identify areas outside of the contact center that were impacted by analytics-driven insights and findings. Examples include marketing campaign effectiveness, sales opportunities uncovered and risk avoidance.
How Do Customers Participate?

If you’d like to participate, submit a proposal, outlining the problem or opportunity you’d like to tackle using Calabrio Analytics and the outcomes you’re hoping to achieve. Already working on a great project using Calabrio Analytics? We’d love to hear about it! The next step will be to join a kickoff call with members of the Calabrio team. We’ll chat about your project scope and methodology and answer any questions you may have. As your project progresses, periodic calls will be scheduled to check in on your progress.

Who Can Participate?

This competition is open to Calabrio customers using Analytics in their contact center.

How Are Winners Determined?

Participants must present their findings to a panel of judges in late August. (Final date to be determined.) The objective panel of judges may be comprised of Calabrio employees, customers industry analysts and other experts.

Winners will be selected based on how well their project showcases Calabrio Analytics and the impact of the results on the customer’s organization.

Prizes*

The customers presenting the most impressive projects will win big! Three finalists will win prize money for their contact center and receive FREE passes to Calabrio Customer Connect in October to present their findings.

First Place
$50,000

Second Place
$25,000

Third Place
$25,000

Terms & Conditions*

By participating, you agree to be bound by the terms and conditions of the competition and you agree to accept the decisions of Calabrio as final and binding as it relates to this competition. The odds of winning depend on the number of eligible entries received.

Your organization may have corporate code of conduct that prohibits the acceptance of cash or cash-equivalent prizes on behalf of the company and, in all such instances, Calabrio will work with participants to ensure an alternative prize is available, either in the form of product licenses, managed services, or otherwise.

Regardless of whether you are a finalist presenting at Calabrio Customer Connect, Calabrio will request you to discuss the results of your project in a case study, media interview, and/or reference call. Calabrio will not share or disclose results of your projects without your consent.

ALL WORK DELIVERED BY CALABRIO CONSULTANTS IS PROVIDED ON AN “AS-IS” BASIS, FREE OF ANY AND ALL WARRANTY.

You agree to adhere to all state and federal laws, rules, and regulations while participating in this competition. You agree to indemnify and hold Calabrio harmless from any and all loss, damage, or legal liability associated with your participation in the competition.

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