Competitor Hub

See how Calabrio’s leading
tools stack up

Don’t just take our word for it. Learn how real users feel about how Calabrio compares versus top WEM software alternatives.

Trusted by global brands

Competitor Overview

See how Calabrio compares to our competitors

Get a quick view of where real users have given Calabrio ONE the edge over the competition.

Star Rating

Overview

Average Time to ROI

Shift Scheduling

Forecasting

Performance Analysis

Quality of Support

Feature Item

Calabrio One

Star Rating

300+ Reviews

Overview

Intuitive, integrated suite combines leading WFM with QM, Analytics, and more.

Seamlessly connect with leading CCaaS platforms, HR, payroll, and other workforce tools.

Average Time to ROI

22 Months

Shift Scheduling

Forecasting

Performance Analysis

Quality of Support

91%

Feature Item

91%

Customer Satisfaction Score

Aspect Workforce

Star Rating

200+ Reviews

Overview

A modular suite of WFO solutions including WFM, QM, and analytics.

Users cite varying levels of integration, platform consistency, and support.

Average Time to ROI

31 Months

Shift Scheduling

Forecasting

Performance Analysis

Quality of Support

81%

Feature Item

46%

Customer Satisfaction Score

Verint

Star Rating

140+ Reviews

Overview

Wide range of available WFO and CX products, with strengths in QM and Analytics.

Verint users may find it difficult to use, lack necessary support, and see significant downtime.

Average Time to ROI

35 Months

Shift Scheduling

Forecasting

Performance Analysis

Quality of Support

82%

Feature Item

67%

Customer Satisfaction Score

NICE WFM

Star Rating

80+ Reviews

Overview

Robust WFM with a range of add-ons, plus advanced AI and automation.

Complexity may come with significant learning curve, lower adoption, and higher costs.

Average Time to ROI

27 Months

Shift Scheduling

Forecasting

Performance Analysis

Quality of Support

83%

Feature Item

71%

Customer Satisfaction Score

Customer Reviews & Recognition

Leaders in workforce management customer satisfaction

See why more contact centers use Calabrio to quickly turn insights into revenue-boosting action.

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

Brian W

Mid-Market Workforce Management Planner

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

More Reasons to Choose Calabrio

Don’t just choose a solution that stacks up well against the competition. With Calabrio, you also get a partner that’s just as invested in your success as you are.

Customer-Obsessed

Calabrio is dedicated to delivering the highest level of customer support, while offering powerful solutions with unparalleled ease-of-use, flexibility, and customization options.

Relentless Innovation

At the core of our unique commitment to our customers’ success, the Calabrio Innovation Center delivers true value addition by understanding your unique challenges and continuously adapting Calabrio tools to your needs.

Results Matter

Calabrio is a trusted ally to more than 25% of Fortune 500 brands because we define our success by their outcomes. Calabrio ONE is built to drive powerful value well beyond the contact center.

Best-in-Class Support

Calabrio has a vast partner network of over 500 reseller partners, including every CCaaS vendor in Gartner’s Magic Quadrant, as well as the leading Global System Integrators. These partnerships allow Calabrio t

Cost-Effective

Calabrio’s true-cloud architecture encapsulates the unified product suite and ensures that Calabrio remains competitively priced in the market. With no hidden add-ons and out-of-the-box integrations our pricing is often less expensive than our leading competitors by up to 20%.

Ease of Use

Calabrio ONE offers unparalleled flexibility and customization options, allowing customers to tailor the platform to their unique business needs. Its user-friendly interface and seamless navigation have earned praise from satisfied customers-enhancing their experience, and driving business success.

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See the difference Calabrio ONE can make for yourself.

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Customer Stories

Leading brands trust Calabrio to empower employees and maximize performance

Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the most of their teams and their data.

“Calabrio is without a doubt the most important partner that Twilio has in our journey to disrupting the Enterprise Contact Center space. Their exceptional partner team is a joy to collaborate with strategically, and they continue to be cloud first pioneers by enabling Flex users to optimize their workforce and hear the voice of their customers on any channel at any time.”

Adam Robertson

Twilio Partner Development Manager

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“The data that Calabrio ONE provides lets us read between the lines. If we don’t have the data, we can’t understand how to improve our productivity and efficiency, which helps us save money. We also can’t analyze how to make a better work environment for our agents.”

Daniel Acosta

Call Center Applications Analyst III, Houston Methodist Hospital

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Scheduling issues were eating up the Shopify Workforce Planning team’s time. Implementing modern, automated scheduling tools saved them more than 40 hours per week on vacation planning alone while simplifying global complexity.

“The flexibility and mobility of Calabrio has enabled us to expand operations to meet an international audience, as well as to schedule a global, remote agent workforce.”

Travis Desjardins

Workforce Manager

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How We Help Brands

Leading-edge tools built—and trusted—to enrich and understand human interactions

Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Why calabrio