A Podcast from Calabrio
The modern multi-channel contact center has entered a new era. This next phase of digital transformation moves from a reactive approach — solving urgent business problems with cloud-based solutions — to more proactive strategies for achieving key business goals.
Hosted by Calabrio WFM evangelist Dave Hoekstra, Working Smarter covers trends and best practices in the contact center industry, as well as sharing success stories and pain points with innovative professionals.
We’ll learn and grow together – all in the service of providing exceptional customer service to every one of our clients.