The Leading WEM Solution Your Agents Deserve
Transform your contact center with the most user-friendly workforce engagement management suite as referenced by our users.
Calabrio can:
Boost agent engagement without lowering service standards.
Simplify reporting, improve user satisfaction, and show positive results across your company.
Get reliable, high-quality service from industry experts!
Quick Comparison
Calabrio ONE vs Verint Workforce
Calabrio ONE elevates contact center WFO with its seamlessly embedded analytics tools. By bringing together call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics into one fully-integrated software suite, we help companies put their customers first. Integrated analytics helps business users of all backgrounds easily analyze and act upon the data gathered every day in the contact center to improve customer satisfaction, protect your brand, and increase product innovation.
Benefits of Calabrio :
- Ease of Use
- Scheduling
- Helpful
- Efficiency
- Easy Access
Of customers are likely to recommend Source: G2
Verint Workforce Management has been named a Leader based on receiving a high customer Satisfaction score and having a large Market Presence. 91% of users rated it 4 or 5 stars, 85% of users believe it is headed in the right direction, and users said they would be likely to recommend Verint Workforce Management at a rate of 87%. Verint Workforce Management is also in the Workforce Management category.
Benefits of Verint:
- Quality of Support
- Ease of Use
- Meets Requirements
- Ease of Admin
- Ease of Doing Business With
- Ease of Setup
Of customers are likely to recommend Source: G2
Achievements & Recognitions
Competitor Satisfaction Comparison
Calabrio offers a comprehensive WEM solution, purposefully designed to enhance customer experience and guarantee unmatched agent engagement, usability, and reliability — resulting in reduced attrition, lower total cost of ownership, and significant productivity savings for our customers.
Key Features
Calabrio ONE vs Verint Workforce
Calabrio ONE
Verint Workforce
Agent Availability
93%
87%
Skills Management
90%
87%
Shift Scheduling
94%
89%
Agent Self-Service
89%
86%
Mobile Access
86%
84%
Why Calabrio ?
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As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can find a true WFO solutions partner to help you maximize the value of those tools and achieve the outcomes that matter most for your business.
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The calabrio advantage vs Verint
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Performance
Analysis
Agent
Availability
Intraday
Management
Dashboards
Product
Direction
Shift
Scheduling
Forecasting
Automation
Skills
Management
Reasons To Choose Calabrio
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Customer-Centric
Calabrio is dedicated to delivering exceptional customer service. Our Customer Success Management program is driven by our dedicated team to ensure clients continue to receive the highest level of support. This customer-centric focus has helped establish Calabrio’s strong reputation as a customer-focused organization.
Agent Empowering
Calabrio ONE solutions empower agents to reach their full potential by providing AI-enabled coaching, self-scheduling independence, and performance insights. Our focus on agent empowerment acknowledges that employees are a company’s biggest cost and greatest asset.
Partner-Approved
Calabrio has a vast partner network of over 500 reseller partners, including every CCaaS vendor in Gartner’s Magic Quadrant, as well as the leading Global System Integrators. These partnerships allow Calabrio to support customers globally and facilitate major digital transformation initiatives.
Cost Effective
Calabrio’s true-cloud architecture encapsulates the unified product suite and ensures that Calabrio remains competitively priced in the market. With no hidden add-ons and out-of-the-box integrations our pricing is often less expensive than our leading competitors by up to 20%.
True Cloud Leadership
Calabrio ONE was born in the cloud. We lead the market with the only true-cloud, enterprise-grade workforce optimization suite. Other vendors may have enterprise-grade functionality in their legacy on-premises applications, but they are years behind in delivering enterprise-grade functionality in cloud.
Ease of Use
Calabrio ONE offers unparalleled flexibility and customization options, allowing customers to tailor the platform to their unique business needs. Its user-friendly interface and seamless navigation have earned praise from satisfied customers-enhancing their experience and driving business success.
Partner With Confidence: The Integrations You Need
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What Our
Customers Have
To Say
Customers Have
To Say
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I like how it always reminds me aux the correct code at any given time. I also like how I get to see how the entire day is scheduled as soon as I log on.
Nokwanda Z.
Customer sales specialist
I like where there’s clear cut tabs of information to see how many points I have available to use and be able to see my work format with ease and request time off is easy.
Daisy L.
Teleservice Agent
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