- Home
- |
- Assurity
Dramatic improvements in answer times and decreased wait times after fourfold increase in agents
We’re improving our metrics across the board, but our post-issue team in particular is realizing dramatic improvements. In the first two months after implementing Calabrio, that team’s answer rate improved 19% while its wait time decreased by 41 seconds!”
Heith Fulmer –
Director of Customer Connections, Assurity Life Insurance