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- Republic Services Engages Agents and Builds Superior Training Programs
Overview
Driving growth through contact center quality initiatives and streamlined operations across centers
Managing over half of America’s refuse each year, Republic Services is an innovative waste solutions corporation operating in 40 states across the country. The company provides an array of solid waste services; prides itself on its sustainability efforts; strives to continually enhance vendor, employee and community relationships; and maintains an ever-impressive level of customer service standards.
As agents saw their QM scores improve, they were also able to see a similar uptick in their sales and revenue numbers as well. This has led to new growth and advancement opportunities for the agents, and, really, has fostered a more professional workplace environment.”
Doug Sanders
IT Director, Republic Services