The Calabrio + Cisco Contact Center Connection - Calabrio

Cisco + Calabrio

As Simple As You Want It
As Personalized As You Need It to Be

Calabrio and Cisco Have a Decades-Long Technology Partnership.

Calabrio has seamless integrations across the entire Cisco Contact Center portfolio, including CCX, CCE, PCCE and HCS for Contact Center, helping all Cisco contact centers, of all sizes, be more informed, efficient and effective. Calabrio is the #1 Workforce Optimization (WFO) platform on Cisco. Our solutions empower your agents to deliver personalized customer experiences that develop relationships that last a lifetime.

Together, they help to deliver the features, reliability and security that our customers demand. This lengthy shared history of deployment, implementation and support means contact centers can benefit from a modern, friendly solution that is easy to use and boasts a low total cost of ownership.

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All Cisco UCCX customers now have access to the most widely deployed and most tightly integrated WFO solution on Cisco. Calabrio brings enterprise-level WFO capabilities to small and medium-sized businesses. You get seamless integration to your UCCX platform, broad out-of-the-box functionality and the continuous updates of a cloud-based solution to ensure your contact center is always at the leading edge of functionality.

Switching to Calabrio ONE led to an ROI of 546%. Find out why.

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Increase Operational Efficiency with Calabrio ONE

Enable your agents to work smarter—and your contact center operate more efficiently. Maintain high levels of customer service and keep costs low by better identifying how many agents you’ll need. More accurately schedule agents on all customer communication channels; phone, email, chat based on past call volumes and trends.

Improve the Customer Experience with Calabrio ONE

Deliver a higher-quality, more consistent customer experience across every channel.
Know what happens in every customer interaction with 100% call recording and capture.
Quickly identify the need for targeted agent training and provide one-on-one coaching with flexible evaluation forms.

Discover the Voice of Your Customer with Calabrio ONE

Why rely on surveys to find out what your customers really want?
Make better, faster, data-driven decisions by understanding all customer interactions.
Accelerate sales, manage risk and enhance customer engagement with analytics that can help you uncover insights directly from customers.

Why Calabrio and Cisco?

Agile Deployments

Mix and match between cloud, on-premises, hosted, and hybrid deployment options.

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Flexible Financing

Calabrio supports the Cisco Collaboration Flex Plan – get cloud, on-premises, and hosted collaboration in a user-based subscription plan via Cisco SolutionsPlus.

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Extensive Reseller Channels

Calabrio and Cisco have more than 200 joint reseller partners and over 3,500 joint customers, giving you the option to purchase through your chosen reseller.

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Why Choose Calabrio for Your Cisco Contact Center?

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Calabrio is on Cisco SolutionsPlus

Cisco’s reselling program places a very select, strategic set of Cisco compatible products on the Cisco price list

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Preferred Solution Partner

Calabrio is a Preferred Solution Partner and OEM Development Partner; we’ve teamed up to enable our customers in building a fully comprehensive contact center

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Scalability Made Easy

Calabrio and Cisco work seamlessly together in contact centers of all sizes – from 5 to 50,000 agents

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Peace of Mind

Calabrio can easily be implemented in and migrated between CCX, CCE and PCCE and HCS products

Calabrio & Cisco
Navigate all Verticals Together

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Calabrio and Cisco work together around the globe, in multiple languages, to bring organizations a diverse, intelligent contact center. You can find us in more than 90 countries around the world!

Industries Served

Calabrio serves all industries and has been commonly utilized in:

  • Insurance
  • Hospitality
  • Retail
  • Healthcare
  • Travel
  • Insurance
  • Hospitality
  • Retail
  • Healthcare
  • Travel
  • Utilities
  • Financial Organizations
  • Telecom
  • Technology
  • Utilities
  • Financial Organizations
  • Telecom
  • Technology

Want to read more about how Calabrio is empowering organizations in your industry?

Discover the voice of your customer with Calabrio + Cisco

Compatible product(s): Calabrio ONE suite

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