Cisco + Calabrio
AS SIMPLE AS YOU WANT IT, AS PERSONALIZED AS YOU NEED IT TO BE
Calabrio is the #1 Workforce Optimization (WFO) platform on Cisco
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Calabrio and Cisco have a decades-long technology partnership with deployments to thousands of customers, resulting in the most widely deployed and tightly integrated Workforce Optimization (WFO) solution for Cisco contact center and calling platforms.
Together, Calabrio and Cisco help to deliver the innovative features, steadfast reliability, and security that our customers demand. Our lengthy shared history of deployment, implementation and support means organizations of all sizes can benefit from a best of breed WFO solution that is easy to use and boasts a low total cost of ownership.
Calabrio offers seamless integrations with all Cisco contact center and calling platforms including:
- Webex Contact Center
- Webex Contact Center Enterprise
- Webex Calling
- UCCX
- UCCE
- PCCE
- CUCM
Available on Webex Calling
Calabrio Call Recording and compliance management features, initially designed for contact centers, have been extended to Webex Calling. This makes it seamless for organizations, whether on-prem or in the cloud, to:
- Uphold regulatory standards.
- Safeguard sensitive customer information.
- Mitigate legal and financial risks associated with non-compliance.
One single WFO solution for both UCaaS and
CCaaS
CCaaS
All available from a single Calabrio solution ensuring:
- Ease of use with a single, modern user interface for all your call recording and quality management needs for both Webex Contact Center and Webex Calling.
- Quicker TTV with an all-in-one solution that streamlines deployment, maintenance and training.
Why Calabrio and Cisco
ALL IN ONE SOLUTION
Seamless user experience with Calabrio ONE embedded in Webex Contact Center, and a single, modern user interface for all your call recording and quality management needs for both Webex Contact Center and Webex Calling.
AGILE DEPLOYMENTS
Mix and match between cloud, on-premises, hosted, and hybrid deployment options.
EXTENSIVE RESELLER CHANNELS
Calabrio and Cisco have more than 200 joint reseller partners and over 3,500 joint customers, giving you the option to purchase through your chosen reseller.
Why choose Calabrio for your Cisco contact center and compliance recording solution?
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CALABRIO IS ON CISCO COMMERCE WORKSPACE & SOLUTIONS PLUS
Cisco’s reselling program places a very select, strategic set of Cisco compatible products on the Cisco price list.
PREFERRED SOLUTION PARTNER
Calabrio is a Preferred Solution Partner and OEM Development Partner; we’ve teamed up to enable our customers to build a fully comprehensive contact center and/or compliance recording solution.
SCALABILITY MADE EASY
Calabrio and Cisco work seamlessly together in contact centers and organizations of all sizes – from 5 to 50,000 agents.
Calabrio & Cisco Navigate all verticals together
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Calabrio and Cisco work together around the globe, in multiple languages, to bring organizations a diverse, intelligent contact center and compliance recording solution. You can find us in more than 90 countries around the world!
Industries Serviced
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Insurance
Hospitality
Telecom
Technology
Healthcare
Retail
Travel
Utilities
Financial Organizations
Want to read more about how Calabrio is empowering organizations in your industry?
Our Customers
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Testimonials
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“The flexibility and mobility of Calabrio has enabled us to expand operations to meet an international audience, as well as schedule a global, remote agent workforce.”
“We have achieved so much over the past year and we couldn’t have done it without Calabrio.”
“[Calabrio’s] tools are easy to use and logical to navigate. [They’ve] helped us elevate our contact center performance to a much higher level.”
“The flexibility and mobility of Calabrio has enabled us to expand operations to meet an international audience, as well as schedule a global, remote agent workforce.”
“We have achieved so much over the past year and we couldn’t have done it without Calabrio.”
“[Calabrio’s] tools are easy to use and logical to navigate. [They’ve] helped us elevate our contact center performance to a much higher level.”
