Health of the Contact Center
A 2017 survey of over 1,000 agents in the U.S. and the U.K.
Download The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era report to learn the opinions of over 1,000 contact center employees in the U.S. and the U.K., the confidence they have in succeeding at their jobs, the challenges they face and how they believe technology will dictate the future of the contact center.