User-Sourced Market Report
The Grid® Report for Contact Center Workforce | Summer 2024
Product & Customer Experience Grid of Vendors
“Rankings on G2 reports are based on data provided to us by real software buyers. Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.” — Sara Rossio, Chief Product Officer at G2
Awards are a powerful acknowledgment of a company’s dedication to earning its users’ trust. They signal that users feel they are partnered with a solution vendor that leads innovation through exceptional service and best-in-class technologies that evolve with their needs. Calabrio is a Leader in the Contact Center Workforce category, earning 17 awards and 21 badges!
This report ranks products that have received a minimum of 10 reviews/ratings by market presence and customer feedback (based on user reviews) into four categories on the Grid®.
To qualify for inclusion in the Contact Center Workforce category, a product must:
- Forecast customer call demand.
- Predict agent staffing numbers based on historical trends.
- Allow for the creation and editing of agent work schedules.
- Provide visibility into agents’ call volumes and performance.
- Provide analytics dashboards and call recording to give managers insight into performance and quality.
Read the report to see how users stack Calabrio against the competition.
