Download: Health of the Contact Centre Report | Calabrio

Health of the Contact Centre

A 2017 survey of over 1,000 agents in the U.K. and the U.S.

Download The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era report to learn the opinions of over 1,000 contact centre employees in the U.K. and the U.S., the confidence they have in succeeding at their jobs, the challenges they face and how they believe technology will dictate the future of the contact centre.

Can your WFO provider also give you the insights you need to improve employee engagement?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

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