Customer Experience (CX) is both an art and a science—technology-enabled, human-centric. Welcome to The CX Lab. From research and theories to tried and tested formulas to third-party examinations, all things customer experience (CX) will go under the microscope to help you regret less and achieve more in your customer and agent experiences.
Customer Experience (CX) is both an art and a science—technology-enabled, human-centric. Welcome to The CX Lab. From research and theories to tried and tested formulas to third-party examinations, all things customer experience (CX) will go under the microscope to help you regret less and achieve more in your customer and agent experiences.
Distilled Insights
Discover theories and observations on the state of customer and agent experiences today, and where they need to progress.
Catalysts for Success
Learn tried-and-tested solutions and best practices to put your contact center in its element.
Knowledge Osmosis
Watch interviews with other subject matter experts to gain their wisdom and predictions, from the nucleus of agent engagement to the formula for brand guardianship.
Guest Lectures
Dive into roundtables, interviews, articles, and more.
Looking for topics to go under the microscope?
