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Trusted by global brands
Platform Features
Your true-cloud, integrated WFO suite
Reduce complexity and deliver exceptional experiences across all your channels. Calabrio ONE workforce performance solutions empower your team to unlock the tremendous value of your contact center—and use it to transform your entire business.
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Interaction Recording
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Quality Management
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Quality Management
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Workforce Management
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
AI-Powered Analytics
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Suite-Wide Reporting
Tagline
The complete suite for workforce engagement and empowerment
Only the Calabrio ONE workforce performance suite brings together workforce optimization, agent engagement, and AI-fueled business intelligence solutions into a comprehensive, true-cloud workforce engagement software suite that’s built for the needs of the modern contact center and the modern workforce.
Elevate agent and customer experiences
Customers want more empathetic, personalized experiences across an array of channels. Calabrio ONE gives your teams a complete solution to turn today’s CX challenges into a competitive advantage.
- Call Recording and Interaction Analytics
- Contact Center Quality Management
- Robust Workforce Management Solutions
- Sophisticated Chatbot Analytics Platform
Case Studies
A trusted ally to leading brands looking to empower employees and maximize performance
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their talented employees.
Ich liebe es, bei Calabrio zu arbeiten, denn die Dinge, die ich von meiner Karriere brauche, sind die Basis, und von da an wird es nur noch besser. Von meinen großartigen Kollegen bis hin zu unserer integrativen Kultur und der Work-Life-Balance erfüllt Calabrio vom ersten Tag an die Bedürfnisse aller, und das macht Calabrio zu einem Ort, den ich nie verlassen möchte.
Produktevangelist
Texas USA
CUSTOMER Reviews
A trusted ally to leading brands looking to
empower employees and
maximize performance
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Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Our Partnerships
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Customer Reviews
Leaders for contact center workforce
A trusted ally to leading brands looking to empower employees and maximize performance.
Bluegrass Getronics
Technologie, IT-Dienstleistungen
Getronics
Technologie, IT-Dienstleistungen
Testimonial-Test
Drahtlose Telekommunikation
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IT-Helpdesk
Bluegrass Getronics
Technologie, IT-Dienstleistungen
Getronics
Technologie, IT-Dienstleistungen
Testimonial-Test
Drahtlose Telekommunikation
Testimonial-Test Name 4
IT-Helpdesk
FAQs
Looking for help?
Get answers to some of the most frequently asked Workforce Management questions.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
