{"id":7355,"date":"2024-12-21T00:49:41","date_gmt":"2024-12-21T00:49:41","guid":{"rendered":"https:\/\/www.calabrio.com\/case-study\/major-canadian-telecom\/"},"modified":"2025-08-06T12:25:12","modified_gmt":"2025-08-06T12:25:12","slug":"major-canadian-telecom","status":"publish","type":"case-study","link":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/","title":{"rendered":"Wysdom* hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen"},"content":{"rendered":"\n\t<section\n\t\tid=\"\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #fff\"\n\t\tdata-theme-block-id=\"block_67444856acc789fd2559f9a22fd05c36\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t\t<div class=\"py-c\/xs px-c\/xl mb-c\/l md:block\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"flex items-center gap-c\/s pt-c\/s subhead-small mb-c\/l\">\n\t\t\t\t\t\t\t\t\t<span class=\"relative -top-px flex w-[18px] h-[18px] rounded-full bg-background-secondary\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uppercase font-bold\" style=\"color: #0530A8\">Case Study<\/span>\n\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #080F21\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\tWysdom* hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg lg:line-clamp-none\" style=\"color: #344679\">\n\t\t\t\t\t\t\t\t\t<p>u003cdiv class=u0022vc_col-sm-4 wpb_column column_container jupiter-donut- _ jupiter-donut-height-fullu0022u003ernu003culu003ern tu003cliu003eu003cstrongu003e24%u003c\/strongu003e Containmentu003c\/liu003ern tu003cli class=u0022clearbothu0022u003eu003cstrongu003eu003cspan style=u0022color: var(u002du002dtext-primary-aaa);font-family: var(u002du002dFont-family-Primary),sans-serif;font-size: var(u002du002dFont-size-Body-Paragraph-Medium)u0022u003e84% u003c\/spanu003eu003c\/strongu003eu003cspan style=u0022color: var(u002du002dtext-primary-aaa);font-family: var(u002du002dFont-family-Primary),sans-serif;font-size: var(u002du002dFont-size-Body-Paragraph-Medium)u0022u003eCustomer message understandingu003c\/spanu003eu003c\/liu003ern tu003cli class=u0022clearbothu0022u003eu003cstrongu003e60%u003c\/strongu003e u003cspan style=u0022color: var(u002du002dtext-primary-aaa);font-family: var(u002du002dFont-family-Primary),sans-serif;font-size: var(u002du002dFont-size-Body-Paragraph-Medium)u0022u003eKundenfeedback positivu003c\/spanu003eu003c\/liu003ernu003c\/ulu003ernu003c\/divu003ernu0026nbsp;rnrn*Bot Analytics, fr\u00fcher bekannt als Wysdom, wurde 2023 von u003cstrongu003eCalabriou003c\/strongu003e gekauft.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"https:\/\/www.calabrio.com\/book-demo\/\" title=\"Demo buchen\" aria-label=\"Demo buchen\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Demo buchen<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_67444856acc789fd2559f9a22fd05c36\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_6c74f76dc0b0f408e810948a2161a42b\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\u00dcbersicht\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"\u00dcberschrift-klein text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tAls die neuen Manager das virtuelle Assistentenprogramm eines gro\u00dfen kanadischen Telekommunikationsunternehmens \u00fcbernahmen, forderten sie Calabrio auf, einen Plan zu entwickeln, der die Kosten f\u00fcr das Callcenter erheblich senken w\u00fcrde.\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwygu002du002dlarge text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>&#8222;Der virtuelle Assistent hatte die M\u00f6glichkeit, fortgeschrittenere Aufgaben wie die \u00dcberpr\u00fcfung von Kontost\u00e4nden, die Verl\u00e4ngerung von Zahlungsfristen und das Auff\u00fcllen von Daten zu \u00fcbernehmen. Diese Aufgaben k\u00f6nnten ihrem Unternehmen eine Menge Geld sparen, indem sie das Live-Chat-Volumen reduzieren&#8220;, so Ian Collins, ehemaliger CEO von Wysdom. Das Unternehmen nutzt Calabrio&#8217;s Managed Chatbot Operations, um viele der schwierigsten allt\u00e4glichen Aufgaben eines virtuellen Assistenten auszulagern. Durch die Zusammenarbeit war Calabrio auf der ganzen Linie erfolgreich und dar\u00fcber hinaus.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_6c74f76dc0b0f408e810948a2161a42b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_6c74f76dc0b0f408e810948a2161a42b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t\n<section\n\tid=\"\"\n\tclass=\"p-l\/xs\"\n\tstyle=\"background-color: #D2F3FA;\"\n\tdata-theme-block-id=\"block_7154f202f9d84ab69157073df55c5108\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t<h2 class=\"heading-xs pb-c\/l\" style=\"color: #080F21;\">\n\t\t\tProjekt-Ziele\t\t<\/h2>\n\t\n\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex items-center py-c\/m gap-c\/s border-b-thin border-solid border-stroke-secondary\" style=\"background-color: #D2F3FA;\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"subhead-medium text-center w-12 h-12 flex items-center justify-center\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t1\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg break-words\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t<p>Verbessern Sie das Benutzererlebnis, indem Sie die Verst\u00e4ndlichkeit von Nachrichten um 10% erh\u00f6hen.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex items-center py-c\/m gap-c\/s border-b-thin border-solid border-stroke-secondary\" style=\"background-color: #D2F3FA;\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"subhead-medium text-center w-12 h-12 flex items-center justify-center\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t2\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg break-words\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t<p>Steigern Sie die Rate der positiven R\u00fcckmeldungen von Kunden um 50%.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex items-center py-c\/m gap-c\/s \" style=\"background-color: #D2F3FA;\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"subhead-medium text-center w-12 h-12 flex items-center justify-center\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t3\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg break-words\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t<p>Reduzieren Sie die Kosten f\u00fcr Contact Center, indem Sie die Probleml\u00f6sungsquote (erfolgreiche L\u00f6sung eines Problems ohne einen Live-Agenten) auf 50% erh\u00f6hen.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_7154f202f9d84ab69157073df55c5108\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tclass=\"p-l\/xs\"\n\tstyle=\"background-color: #ffffff;\"\n\tdata-theme-block-id=\"block_2403163814067588ebc7297a43157be0\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t<h2 class=\"heading-xs pb-c\/l\" style=\"color: #080F21;\">\n\t\t\tDer Stand der Dinge\t\t<\/h2>\n\t\n\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex items-center py-c\/m gap-c\/s border-b-thin border-solid border-stroke-secondary\" style=\"background-color: #ffffff;\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"subhead-medium text-center w-12 h-12 flex items-center justify-center\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t24%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg break-words\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t<p>Eind\u00e4mmung<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex items-center py-c\/m gap-c\/s border-b-thin border-solid border-stroke-secondary\" style=\"background-color: #ffffff;\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"subhead-medium text-center w-12 h-12 flex items-center justify-center\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t84%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg break-words\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t<p>Verstehen von Kundennachrichten<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex items-center py-c\/m gap-c\/s \" style=\"background-color: #ffffff;\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"subhead-medium text-center w-12 h-12 flex items-center justify-center\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t60%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg break-words\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\t<p>Positives Feedback von Kunden<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_2403163814067588ebc7297a43157be0\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t\t<\/div>\n\t\n\n\n\t<\/div> \t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_823337396d13370d2df0aca61e70b305\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tDie Herangehensweise\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Wir nutzten unsere eigene Conversation Analytics Software, um tief in die Kundengespr\u00e4che mit ihrem virtuellen Assistenten einzutauchen &#8211; und 370 inhaltliche L\u00fccken zu identifizieren (wenn ein Chatbot eine Frage h\u00e4tte beantworten k\u00f6nnen, wenn er darauf programmiert gewesen w\u00e4re). Wir haben dann in k\u00fcrzester Zeit \u00fcber 200 neue Absichten und Antworten erstellt und dabei 75.000 Phrasen aus unserem Exchange verwendet, um das System schnell zu aktualisieren. Schlie\u00dflich haben wir diese Kundenerfahrungen mit den wichtigsten internen Systemen verkn\u00fcpft. Mit den Upgrades kann der virtuelle Assistent selbstst\u00e4ndig personalisierte Informationen bereitstellen, Kontost\u00e4nde pr\u00fcfen, Datenpl\u00e4ne aufladen, Zahlungsaufsch\u00fcbe gew\u00e4hren und vieles mehr. Mit diesen Verbesserungen hat das Unternehmen damit begonnen, den virtuellen Assistenten auf seinen Websites, Apps und sozialen Medienkan\u00e4len zu bewerben.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_136096732-scaled-e1735915827453.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_136096732-scaled-e1735915827453.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_136096732-scaled-e1735915827453.jpeg\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_823337396d13370d2df0aca61e70b305\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tid=\"\"\n\tclass=\"stats-wrapper relative grid grid-cols-1 gap-l\/m md:gap-c\/xxl xl:gap-0 py-l\/xxl container xl:flex\"\n\tdata-aos=\"fade-up\"\n\tdata-module=\"stats\"\n\tdata-theme-block-id=\"block_28f11e804944da54289158e6a9b406a4\">\n\n\t\n\t<div class=\"py-0 lg:py-c\/l pr-0 md:px-c\/xl lg:pl-0 xl:w-[calc(100%-588px)] \">\n\t\t<div class=\"flex flex-col gap-0 md:gap-gutter\">\n\t\t\t<div class=\"flex flex-col justify-center item-center md:items-start gap-c\/l pb-c\/xl md:pb-0 xl:pb-l\/l md:pr-0 text-center md:text-start\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"[&#038;&#038;]:heading-medium [&#038;&#038;]:md:heading-small break-words\" style=\"color: #080F21;\" data-aos=\"fade-up\">\n\t\t\t\t\t\tDie Auswirkungen\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"xl:pb-c\/l wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\t\tdata-aos-delay=\"100\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<p>Bis heute hat der Chatbot des Telekommunikationsunternehmens dem Unternehmen j\u00e4hrlich \u00fcber 13 Millionen Dollar gespart. Aber was noch wichtiger ist: Ihre Kunden haben einen Unterschied bemerkt. Unsere konsequente \u00dcberwachung, Schulung und Verwaltung des virtuellen Assistenten erh\u00f6hte die positive Bewertung pro Bewertung von 60% auf 92%. Und wir haben es dort belassen.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"js-stat-grid block my-0 md:my-[15.5px] w-[calc(100vw)] md:w-full overflow-hidden -ml-page-margin md:-ml-0 xl:w-[588px]\">\n\t\t\t\t\t\n\t<section\n\tclass=\"swiper  h-full [&amp;_.swiper-slide]:md:flex [&amp;_.swiper-button-next]:right-c\/xl swiper--navigation-rounded swiper--md-hide-navigation [&amp;_.swiper-wrapper]:md:grid swiper--margin-left\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.25,\"spaceBetween\":8,\"enabled\":true,\"breakpoints\":{\"744\":{\"enabled\":false}},\"slidesOffsetAfter\":8,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper grid grid-cols-2 md:grid-rows-2 gap-0 md:gap-c\/s [&amp;_.swiper-slide]:!flex lg:!h-auto\">\n\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-2 xl:row-span-1 md:col-span-1 md:row-span-2 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"62%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          62%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tErh\u00f6hung der Eind\u00e4mmung von 24% auf 39%, was zu j\u00e4hrlichen Kosteneinsparungen in H\u00f6he von $13,2 Millionen f\u00fchrt\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"125%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          125%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tAnstieg des Chatvolumens des virtuellen Assistenten\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"53%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          53%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tSteigerung des positiven Kundenfeedbacks der virtuellen Assistenten von 60% auf 92%.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_28f11e804944da54289158e6a9b406a4\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_6213c0d87b629fe09298d8d82294cc46\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tVorw\u00e4rts bewegen\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Das Unternehmen verf\u00fcgt \u00fcber einen virtuellen Assistenten, der in der Lage ist, die W\u00fcnsche der Kunden zu verstehen, eine Vielzahl von Verkaufs- und Kundendienstaufgaben zu \u00fcbernehmen und die Kunden bei Bedarf intelligent an menschliche Mitarbeiter weiterzuleiten. Als N\u00e4chstes will das gro\u00dfe Telekommunikationsunternehmen den virtuellen Assistenten so schulen, dass er mehr Verkaufsfunktionen \u00fcbernimmt, das Verhalten von Kunden live analysiert, um Produkte und Dienstleistungen zu empfehlen, und sich mit weiteren internen Systemen verbindet, um noch fortschrittlichere Funktionen auszuf\u00fchren.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/peaceofmind.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/peaceofmind.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/peaceofmind.jpg 380w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/peaceofmind-278x300.jpg 278w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tM\u00f6chten Sie Ihren Chatbot aufwerten?  \t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Die meisten Chatbot-Implementierungen werden den Gesch\u00e4ftsanforderungen nicht gerecht, wenn sie nicht kontinuierlich optimiert und auf die nat\u00fcrliche Sprache, die Absichten und die KPIs Ihrer Kunden abgestimmt werden. Mit unserem verwalteten Chatbot-Betrieb kann Calabrio Ihnen garantieren, dass Ihr Chatbot die gemeinsam vereinbarten KPIs erf\u00fcllt oder \u00fcbertrifft.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div data-aos=\"fade-up\">\t<a\t\tclass=\"w-fit pl-0 !button-link-small btn-tertiary btn-tertiary--left-align \"\n\t\t href=\"https:\/\/www.calabrio.com\/book-demo\/\" title=\"Book a Demo\" aria-label=\"Book a Demo\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Book a Demo<\/span>\n\t<\/a>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_6213c0d87b629fe09298d8d82294cc46\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":16234,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"case-study-category":[],"case-study-industry":[649],"class_list":["post-7355","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-industry-telecommunications-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wysdom hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen - Calabrio<\/title>\n<meta name=\"description\" content=\"Erfahren Sie, wie der Einsatz von Calabrio Bot Analytics einem gro\u00dfen kanadischen Telekommunikationsunternehmen geholfen hat, j\u00e4hrlich \u00fcber 13 Millionen Dollar zu sparen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wysdom* hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-06T12:25:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1707\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/case-study\\\/major-canadian-telecom\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/case-study\\\/major-canadian-telecom\\\/\",\"name\":\"Wysdom hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen - Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/case-study\\\/major-canadian-telecom\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/case-study\\\/major-canadian-telecom\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg\",\"datePublished\":\"2024-12-21T00:49:41+00:00\",\"dateModified\":\"2025-08-06T12:25:12+00:00\",\"description\":\"Erfahren Sie, wie der Einsatz von Calabrio Bot Analytics einem gro\u00dfen kanadischen Telekommunikationsunternehmen geholfen hat, j\u00e4hrlich \u00fcber 13 Millionen Dollar zu sparen.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/case-study\\\/major-canadian-telecom\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/de\\\/case-study\\\/major-canadian-telecom\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/case-study\\\/major-canadian-telecom\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg\",\"width\":1707,\"height\":2560},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/case-study\\\/major-canadian-telecom\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Wysdom* hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Wysdom hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen - Calabrio","description":"Erfahren Sie, wie der Einsatz von Calabrio Bot Analytics einem gro\u00dfen kanadischen Telekommunikationsunternehmen geholfen hat, j\u00e4hrlich \u00fcber 13 Millionen Dollar zu sparen.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/","og_locale":"de_DE","og_type":"article","og_title":"Wysdom* hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen","og_url":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-08-06T12:25:12+00:00","og_image":[{"width":1707,"height":2560,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/","url":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/","name":"Wysdom hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen - Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg","datePublished":"2024-12-21T00:49:41+00:00","dateModified":"2025-08-06T12:25:12+00:00","description":"Erfahren Sie, wie der Einsatz von Calabrio Bot Analytics einem gro\u00dfen kanadischen Telekommunikationsunternehmen geholfen hat, j\u00e4hrlich \u00fcber 13 Millionen Dollar zu sparen.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/benoit-roy-evWKj9g3vDs-unsplash-scaled-e1736039632635.jpg","width":1707,"height":2560},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/de\/case-study\/major-canadian-telecom\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/de\/"},{"@type":"ListItem","position":2,"name":"Wysdom* hilft einem gro\u00dfen kanadischen Telekommunikationsunternehmen, j\u00e4hrlich \u00fcber $13 Millionen zu sparen"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/case-study\/7355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/types\/case-study"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/media\/16234"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/media?parent=7355"}],"wp:term":[{"taxonomy":"case-study-category","embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/case-study-category?post=7355"},{"taxonomy":"case-study-industry","embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/case-study-industry?post=7355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}