{"id":21619,"date":"2024-11-18T09:28:43","date_gmt":"2024-11-18T09:28:43","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/gartner-magic-quadrant-fuer-contact-center-as-a-service-ccaas-2\/"},"modified":"2026-01-07T13:47:10","modified_gmt":"2026-01-07T13:47:10","slug":"gartner-magic-quadrant-fuer-contact-center-as-a-service-ccaas","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/de\/doc\/gartner-magic-quadrant-fuer-contact-center-as-a-service-ccaas\/","title":{"rendered":"Gartner Magic Quadrant f\u00fcr Contact Center as a Service (CCaaS)"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_f2bc7a9da752aad59a2e66ec932e6b88\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tGartner Magic Quadrant f\u00fcr Contact Center as a Service (CCaaS)\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p style=\"text-align: left\">Der CCaaS-Markt w\u00e4chst mit zweistelligen Raten, angetrieben von zwei Haupttrends: dem Wechsel von lokalen Systemen zu SaaS-basierten L\u00f6sungen und dem Bestreben, die Kundenkommunikation mit moderneren, reaktionsschnellen Technologien zu verbessern. Wir sind der Meinung, dass diese Studie F\u00fchrungskr\u00e4ften im Bereich Kundenservice und -support einen klaren, objektiven \u00dcberblick bietet, der ihnen dabei hilft, die am besten geeigneten CCaaS-Anbieter zu finden, intelligentere Technologieentscheidungen zu treffen und dem Umbruch voraus zu sein.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left\">Laden Sie den Gartner\u00ae Magic Quadrant\u2122 f\u00fcr CCaaS 2024 herunter, um zu sehen, wie neun Cloud Contact Center-Anbieter, darunter Calabrio-Partner wie Cisco, Five9, AWS, 8\u00d78, Vonage, Content Guru und Talkdesk, bewertet wurden. Dieser Bericht konzentriert sich &#8222;auf die F\u00e4higkeit von Anbietern, die Bed\u00fcrfnisse globaler Organisationen zu erf\u00fcllen, indem er den Nachweis einer nachweisbaren Vertriebs-, Markt- und Betriebspr\u00e4senz in mindestens drei Regionen verlangt.&#8220;<\/p>\n<p style=\"text-align: left\">Fordern Sie Ihr kostenloses Exemplar des Gartner Magic Quadrant-Berichts 2024 an und erfahren Sie mehr:<\/p>\n<ul>\n<li style=\"text-align: left\">Wichtige Trends, die den Markt f\u00fcr Contact Center as a Service (CCaaS) pr\u00e4gen<\/li>\n<li style=\"text-align: left\">Die unabh\u00e4ngige &#8218;Gartner&#8216;-Bewertung von CCaaS-Anbietern<\/li>\n<li style=\"text-align: left\">St\u00e4rken und Vorsichtsma\u00dfnahmen von CCaaS-Anbietern<\/li>\n<\/ul>\n<p style=\"text-align: left\">Legen Sie los &#8211; laden Sie den Bericht jetzt herunter und treffen Sie fundierte Entscheidungen f\u00fcr Ihre Contact Center-Strategie!<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t <!-- <iframe src=\"https:\/\/info.calabrio.com\/l\/134381\/2024-11-15\/8x1zxy\" width=\"100%\" height=\"600px\" class=\"book_frm\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe> -->\r\n\r\n\r\n<!-- New Iframe  -->\r\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vf\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_f2bc7a9da752aad59a2e66ec932e6b88\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":19763,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-21619","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gartner Magic Quadrant f\u00fcr Contact Center as a Service (CCaaS) | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/de\/doc\/gartner-magic-quadrant-fuer-contact-center-as-a-service-ccaas\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gartner Magic 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