{"id":22640,"date":"2019-11-11T14:16:00","date_gmt":"2019-11-11T14:16:00","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/ccw-marktstudie-contact-center-2025-eine-roadmap\/"},"modified":"2025-03-20T12:20:58","modified_gmt":"2025-03-20T12:20:58","slug":"ccw-marktstudie-contact-center-2025-eine-roadmap","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/de\/doc\/ccw-marktstudie-contact-center-2025-eine-roadmap\/","title":{"rendered":"CCW-Marktstudie: Contact Center 2025 &#8211; Eine Roadmap"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_5aa5555221c99ee8f85bd3f253c274e8\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tCCW-Marktstudie: Contact Center 2025 &#8211; Eine Roadmap\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<h5><a href=\"https:\/\/info.calabrio.com\/l\/134381\/2019-11-11\/58w8d6\/134381\/152407\/Calabrio___CCW_Market_Study_Contact_Center_2025___A_Road_Map.pdf\">Laden Sie die CCW-Marktstudie herunter<\/a>: Contact Center 2025 &#8211; Eine Roadmap<\/h5>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22636 size-full\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/screenshot_rta_overview_800.png\" alt=\"\" width=\"800\" height=\"390\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/screenshot_rta_overview_800.png 800w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/screenshot_rta_overview_800-300x146.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/screenshot_rta_overview_800-768x374.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/info.calabrio.com\/l\/134381\/2019-11-11\/58w8d6\/134381\/152407\/Calabrio___CCW_Market_Study_Contact_Center_2025___A_Road_Map.pdf?_gl=1*hmvf3o*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\" title=\"Jetzt herunterladen\" aria-label=\"Jetzt herunterladen\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Jetzt herunterladen<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_5aa5555221c99ee8f85bd3f253c274e8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_5aa5555221c99ee8f85bd3f253c274e8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-22640","doc","type-doc","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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