{"id":22697,"date":"2023-06-09T15:36:22","date_gmt":"2023-06-09T15:36:22","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/erstellen-eines-business-case-fuer-contact-center-technologie-2\/"},"modified":"2026-01-07T11:21:28","modified_gmt":"2026-01-07T11:21:28","slug":"erstellen-eines-business-case-fuer-contact-center-technologie","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/de\/doc\/erstellen-eines-business-case-fuer-contact-center-technologie\/","title":{"rendered":"Erstellen eines Business Case f\u00fcr Contact Center-Technologie"},"content":{"rendered":"\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_52a5a9f3da9ee9de0927dd612ecc23b9\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h1\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tErstellen eines Business Case f\u00fcr Contact Center-Technologie\t\t\t<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>EIN BEW\u00c4HRTES RAHMENWERK ZUR GEWINNUNG VON AKZEPTANZ UND ZUM AUFBAU EINER DYNAMIK F\u00dcR TECHNOLOGIEGEST\u00dcTZTE VER\u00c4NDERUNGEN<br \/>\n<br \/>Die Bereitstellung eines Kundenerlebnisses der n\u00e4chsten Generation erfordert einen technologischen Wandel im Contact Center. Die Auswahl der richtigen Technologieplattform f\u00fcr Contact Center ist jedoch nur der erste Schritt dieser Umstellung &#8211; die gr\u00f6\u00dfere Herausforderung besteht darin, die Tr\u00e4gheit zu \u00fcberwinden, um die neue Contact Center-Technologie voranzutreiben.<br \/>\n<br \/>Dieser Leitfaden soll Ihnen dabei helfen. Es bietet einen Rahmen, der es den Bef\u00fcrwortern des Wandels erm\u00f6glicht, einen ergebnisorientierten, evidenzbasierten Business Case zu erstellen und diesen Business Case in eine emotional \u00fcberzeugende Geschichte zu verwandeln, um den Wandel einzuleiten.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div data-aos=\"fade-up\">\t<a\t\tclass=\"w-fit pl-0 !button-link-small btn-tertiary btn-tertiary--left-align \"\n\t\t href=\"https:\/\/info.calabrio.com\/l\/134381\/2023-06-09\/8phrp8\/134381\/1686342463iJj8gCan\/EB_Building_a_Business_Case_0523.pdf?_gl=1*1esfovb*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\" title=\"Download the Ebook\" aria-label=\"Download the Ebook\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Download the Ebook<\/span>\n\t<\/a>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2023\/06\/ebook_businesscase-2-e1740709648159.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2023\/06\/ebook_businesscase-2-e1740709648159.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2023\/06\/ebook_businesscase-2-e1740709648159.png\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_52a5a9f3da9ee9de0927dd612ecc23b9\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_21b2cb212d744189246f5918d798f657\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tFinden Sie Ihren Wettbewerbsvorteil mit Calabrio Analytics\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Erzielen Sie mehr und bedauern Sie weniger in Ihrem Kundenservice mit analytischer Software, die einfach zu bedienen ist, Vorhersagen trifft und die Kostenoptimierung f\u00f6rdert. Die Vorteile der Datenanalyse sind im wahrsten Sinne des Wortes grenzenlos. 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","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":39001,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-22697","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Erstellen eines Business Case f\u00fcr Contact Center-Technologie | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio bietet einen Rahmen, der es den Bef\u00fcrwortern von Ver\u00e4nderungen erm\u00f6glicht, einen ergebnisorientierten, evidenzbasierten Business Case zu erstellen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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