{"id":22903,"date":"2019-11-11T09:00:47","date_gmt":"2019-11-11T09:00:47","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/machen-sie-sich-schlau-ueber-contact-center-berichte-3\/"},"modified":"2026-01-07T13:58:59","modified_gmt":"2026-01-07T13:58:59","slug":"machen-sie-sich-schlau-ueber-contact-center-berichte","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/de\/doc\/machen-sie-sich-schlau-ueber-contact-center-berichte\/","title":{"rendered":"Machen Sie sich schlau \u00fcber Contact Center-Berichte"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_3585810665204ffce0d9d81d90959328\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tWei\u00dfbuch &amp; Berichte\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tMachen Sie sich schlau \u00fcber Contact Center-Berichte\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<h6>Ihr Contact Center ist eine wichtige Quelle f\u00fcr Business Intelligence &#8211; holen Sie den vollen Wert aus Ihren Daten heraus?<\/h6>\n<p>&nbsp;<\/p>\n<p>Da das Kundenerlebnis zu einem entscheidenden Faktor f\u00fcr den Wettbewerbsvorteil und den Gesch\u00e4ftswert wird, wird das Contact Center <em>zur<\/em> zentralen Quelle f\u00fcr Kundeninformationen.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_3585810665204ffce0d9d81d90959328\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_3585810665204ffce0d9d81d90959328\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_ae282baed1227e09795dbf33426f74b4\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Wenn Sie jedoch alle M\u00f6glichkeiten der Kundenkommunikation mit all den verschiedenen Systemen im Contact Center kombinieren, einschlie\u00dflich automatischer Anrufverteilung (ACD), Workforce Management (WFM), Customer Relationship Management (CRM) und Enterprise Resource Planning (ERP), wird die Verwendung von Tabellenkalkulationen zur Gewinnung von Business Intelligence schnell sehr kompliziert.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Wenn Sie erfahren m\u00f6chten, warum es an der Zeit ist, sich von einer Tabellenkalkulation zu verabschieden, laden Sie sich Get Smart About Contact Center Reporting herunter und erfahren Sie mehr:<\/strong><\/p>\n<ul>\n<li>Welche wichtigen Ver\u00e4nderungen in der Welt der Contact Center den Wechsel von der manuellen Berichterstattung mit Tabellenkalkulationen zu Business Intelligence-L\u00f6sungen vorantreiben<\/li>\n<li>Wie Business-Intelligence-L\u00f6sungen automatisch unterschiedliche Datenstr\u00f6me und Rohdaten integrieren, um die Entwicklung hochgradig anpassbarer Berichte, die wichtige Leistungsindikatoren offenlegen, einfach und effizient zu gestalten.<\/li>\n<li>Die drei wichtigsten Herausforderungen, die eine Business Intelligence-L\u00f6sung f\u00fcr die Berichterstattung in Ihrem Contact Center l\u00f6sen kann<\/li>\n<\/ul>\n<p>Au\u00dferdem lernen Sie die zwei einfachen Schritte kennen, die Sie ben\u00f6tigen, um eine Business Intelligence-L\u00f6sung in Ihrem Contact Center effektiv einzusetzen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2019\/11\/get-smarter-report-dl-opt-e1740659338894.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2019\/11\/get-smarter-report-dl-opt-e1740659338894.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2019\/11\/get-smarter-report-dl-opt-e1740659338894.jpg\" alt=\"\" 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","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":20095,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-22903","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Machen Sie sich schlau \u00fcber Contact Center-Berichte | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/de\/doc\/machen-sie-sich-schlau-ueber-contact-center-berichte\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Machen Sie sich schlau \u00fcber Contact Center-Berichte\" \/>\n<meta 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