{"id":23113,"date":"2018-01-01T09:00:14","date_gmt":"2018-01-01T09:00:14","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden-2\/"},"modified":"2026-01-07T11:58:52","modified_gmt":"2026-01-07T11:58:52","slug":"die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/","title":{"rendered":"Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden"},"content":{"rendered":"\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_bfcd6eb82fe702d23035a1840d65647d\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tWei\u00dfbuch &amp; Berichte\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"Kurs-mittel text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tDie Kundendaten, die von der Unternehmensleitung zu oft \u00fcbersehen werden\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Warum die Analyse von Contact Centern der Schl\u00fcssel zur Identifizierung von Wachstumschancen ist.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_bfcd6eb82fe702d23035a1840d65647d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_bfcd6eb82fe702d23035a1840d65647d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\t\t\t<h5 style=\"color: #080F21\">\n\t\t\t\t  Neue Studie \u00fcber die Gr\u00fcnde, die F\u00fchrungskr\u00e4fte daran hindern, eine wichtige Quelle von Kundendaten zu nutzen\t\t\t<\/h5>\n\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Im Zeitalter von Big Data sammeln Unternehmen Informationen aus mehr Quellen als je zuvor. Aber Zugang zu Daten zu haben und diese Daten effektiv zu nutzen sind zwei verschiedene Dinge. Viele Entscheidungstr\u00e4ger stellen fest, dass sie Entscheidungen treffen m\u00fcssen, ohne ein klares Bild davon zu haben, was in ihrem Unternehmen passiert oder was ihre Kunden wirklich wollen &#8211; vielleicht der Grund, warum 59 Prozent der Befragten angeben, dass sie eine erfolglose Ver\u00e4nderungsinitiative in ihrem Unternehmen geleitet haben.*<\/p>\n<p>Im neuesten Forschungsbericht von Calabrio, <em>The Customer Data Too Often Overlooked by the C-suite: Why Contact Center Analytics is Key to Identifying Opportunities for Growth<\/em>, erfahren Sie von mehr als 1.000 F\u00fchrungskr\u00e4ften in den USA und Gro\u00dfbritannien, welche Faktoren den Wandel in ihrem Unternehmen vorantreiben und auf welche Datenquellen sich Unternehmen bei ihren Entscheidungen verlassen.<\/p>\n<p>Laden Sie den Bericht herunter und erfahren Sie mehr:<\/p>\n<ul>\n<li>Was C-Suite-F\u00fchrungskr\u00e4fte als die wichtigsten Faktoren f\u00fcr den Wandel in ihrem Unternehmen angeben<\/li>\n<li>Warum F\u00fchrungskr\u00e4fte den Bedarf an besseren Datenanalysen erkennen, aber nur wenige Quellen konsultieren<\/li>\n<li>Wie Unternehmen die zuverl\u00e4ssigen, unvoreingenommenen Voice-of-the-Customer-Daten (VoC), die von ihrem Contact Center gesammelt werden, besser nutzen k\u00f6nnen<\/li>\n<\/ul>\n<p><em><strong>* The Customer Data Too Often Overlooked by the C-suite: Warum die Analyse von Kontaktzentren der Schl\u00fcssel zur Identifizierung von Wachstumschancen ist, Calabrio, 2018<\/strong><\/em><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> <div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":20267,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-23113","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-07T11:58:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/01\/2018-analytics-business-change-report-portfolio-500x300-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/doc\\\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/doc\\\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\\\/\",\"name\":\"Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/doc\\\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/doc\\\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/2018-analytics-business-change-report-portfolio-500x300-2.jpg\",\"datePublished\":\"2018-01-01T09:00:14+00:00\",\"dateModified\":\"2026-01-07T11:58:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/doc\\\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/de\\\/doc\\\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/doc\\\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/2018-analytics-business-change-report-portfolio-500x300-2.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/2018-analytics-business-change-report-portfolio-500x300-2.jpg\",\"width\":300,\"height\":180},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/doc\\\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden | Calabrio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/","og_locale":"de_DE","og_type":"article","og_title":"Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden","og_url":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2026-01-07T11:58:52+00:00","og_image":[{"width":300,"height":180,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/01\/2018-analytics-business-change-report-portfolio-500x300-2.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"1 Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/","url":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/","name":"Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/01\/2018-analytics-business-change-report-portfolio-500x300-2.jpg","datePublished":"2018-01-01T09:00:14+00:00","dateModified":"2026-01-07T11:58:52+00:00","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/01\/2018-analytics-business-change-report-portfolio-500x300-2.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/01\/2018-analytics-business-change-report-portfolio-500x300-2.jpg","width":300,"height":180},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/de\/doc\/die-kundendaten-die-von-der-fuehrungsetage-oft-uebersehen-werden\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/de\/"},{"@type":"ListItem","position":2,"name":"Die Kundendaten, die von der F\u00fchrungsetage oft \u00fcbersehen werden"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/doc\/23113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/doc"}],"about":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/types\/doc"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/media\/20267"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/media?parent=23113"}],"wp:term":[{"taxonomy":"doc-category","embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/doc-category?post=23113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}