{"id":34118,"date":"2025-07-14T11:17:36","date_gmt":"2025-07-14T11:17:36","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/ki-fuer-das-engagement-der-belegschaft-die-uk-edition\/"},"modified":"2025-07-14T11:18:20","modified_gmt":"2025-07-14T11:18:20","slug":"ki-fuer-das-engagement-der-belegschaft-die-uk-edition","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/de\/doc\/ki-fuer-das-engagement-der-belegschaft-die-uk-edition\/","title":{"rendered":"KI f\u00fcr das Engagement der Belegschaft &#8211; Die UK Edition"},"content":{"rendered":"\n\t<section\n\t\tid=\"hero_sc_banner\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #091a4b\"\n\t\tdata-theme-block-id=\"block_27ef1b69f6ad73ed28099f7e87685dcb\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #ffffff\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\tKI f\u00fcr das Engagement der Belegschaft &#8211; Die UK Edition\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg lg:line-clamp-none\" style=\"color: #344679\">\n\t\t\t\t\t\t\t\t\t<p>Die Kontaktzentren von heute verlieren ihre Mitarbeiter nicht wegen der Arbeit, sondern wegen der Art und Weise, wie die Arbeit erledigt wird. Endlose Anmeldungen. Manuelle Einwicklungen. Kognitive \u00dcberlastung. Kurz gesagt: schlechte Systeme.<br \/>\n<br \/>Der neueste Bericht von ContactBabel, AI for Workforce Engagement (The UK Edition), gesponsert von Calabrio, untersucht, wie f\u00fchrende Contact Center KI einsetzen, um Burnout zu reduzieren, die Effizienz zu steigern und die Erfahrung der Agenten zu ver\u00e4ndern &#8211; und das alles bei einem wettbewerbsf\u00e4higen ROI.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"#GetTheReport\" title=\"Laden Sie den Bericht herunter\" aria-label=\"Laden Sie den Bericht herunter\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Laden Sie den Bericht herunter<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1.webp 1200w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1-300x157.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1-1024x535.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1-768x401.webp 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_27ef1b69f6ad73ed28099f7e87685dcb\"] {\n\t\t@media only screen and (max-width: 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text-center\">\n\t\t\t\t\t\t<ul>\n<li><strong>Automatisieren Sie sich wiederholende Aufgaben:<\/strong> Setzen Sie KI f\u00fcr die Identit\u00e4ts\u00fcberpr\u00fcfung, die Zusammenfassung von Anrufen und das Ausf\u00fcllen von Formularen ein, um die Kosten zu senken und den Burnout der Mitarbeiter zu reduzieren.<\/li>\n<li><strong>Erm\u00f6glichen Sie Single-Pane Agent Desktops:<\/strong> Konsolidieren Sie mehrere Anwendungen in einheitliche, von KI unterst\u00fctzte Oberfl\u00e4chen und reduzieren Sie so die kognitive Belastung und die Fehlerquote.<\/li>\n<li><strong>Setzen Sie auf ein faires, datengesteuertes Leistungsmanagement:<\/strong> F\u00fchren Sie eine KI-gesteuerte Qualit\u00e4tssicherung ein, die 100 % der Interaktionen auswertet und so objektives Coaching und faire Anerkennung erm\u00f6glicht.<\/li>\n<li><strong>F\u00f6rdern Sie die KI-gest\u00fctzte Flexibilit\u00e4t Ihrer Mitarbeiter:<\/strong> Geben Sie den Agenten Werkzeuge zur Selbstplanung und einen dynamischen, von KI unterst\u00fctzten Ausgleich der Arbeitslast an die Hand, um Moral, Bindung und Effizienz zu verbessern.<\/li>\n<\/ul>\n<p>Die Kluft zwischen den Wettbewerbern wird immer gr\u00f6\u00dfer: Stellen Sie sicher, dass Sie auf der richtigen Seite stehen. Laden Sie AI for Workforce Engagement jetzt herunter!<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<h2>Den Bericht herunterladen<\/h2>\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-07-08\/5bbsz1\" width=\"100%\" height=\"550\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_82b4ce36364dee2673ff1928a03d9af0\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: benutzerdefiniertepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.hero-with-form__right {\n    display: 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0;\n}\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":34031,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-34118","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bericht: KI f\u00fcr das Engagement der Belegschaft (UK-Ausgabe) | Calabrio<\/title>\n<meta name=\"description\" content=\"Laden Sie diesen kostenlosen Bericht herunter, um praktische Strategien zu finden, die Ihrem Kontaktzentrum helfen, das Beste aus der KI herauszuholen, um die Mitarbeiter zu binden und die Leistung zu steigern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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