{"id":30715,"date":"2025-05-07T15:29:22","date_gmt":"2025-05-07T15:29:22","guid":{"rendered":"https:\/\/www.calabrio.com\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/"},"modified":"2026-04-01T12:08:31","modified_gmt":"2026-04-01T12:08:31","slug":"leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center","status":"publish","type":"event","link":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/","title":{"rendered":"Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_657fc9022d964f324bd349422c624c90\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tLeistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center  \t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_yzkshuu9TqayVASqNlmy1g#\/registration\" title=\"Live-Sitzung anmelden\" aria-label=\"Live-Sitzung anmelden\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Live-Sitzung anmelden<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary w-fit text-white mx-auto md:mx-0\"\n\t\t href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_WOBjh2iVSOyuBb63SYsInQ#\/registration\" title=\"Semi-Live Session registrieren\" aria-label=\"Semi-Live Session registrieren\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Semi-Live Session registrieren<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_657fc9022d964f324bd349422c624c90\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns py80 webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Das Contact Center erlebt derzeit eine Renaissance.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Einst als Kostenstellen betrachtet, wandeln sich die leistungsstarken Contact Center von heute zu strategischen Zentren der Erkenntnis, Innovation und Wertsch\u00f6pfung. Das Herzst\u00fcck dieser Transformation? Ein moderner Ansatz f\u00fcr das Leistungsmanagement, der Coaching, Verantwortlichkeit und Wachstum durch eine einheitliche Sichtweise neu definiert.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Schlie\u00dfen Sie sich den Vordenkern von Calabrio an und diskutieren Sie mit ihnen \u00fcber die F\u00f6rderung von Spitzenleistungen und Kundenzufriedenheit im Jahr 2025 und dar\u00fcber hinaus. Hier geht es nicht um schrittweise Verbesserungen. Es geht darum, Leistung als einen dynamischen, datengest\u00fctzten Kreislauf zu begreifen, der Menschen, Prozesse und Plattformen kontinuierlich aufeinander abstimmt.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\" id=\"h-this-session-will-explore\">Diese Sitzung wird erkunden:<\/h4>\n<\/div>\n\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_d95b594c6fe7d97769bbd83b83334c69\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Warum das traditionelle Coaching-Modell nicht funktioniert &#8211; und wie ein moderner, intelligenzbasierter Ansatz aussehen kann<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Der Wechsel von isolierten Systemen zu einem einheitlichen Workforce Engagement Management (WEM), bei dem Qualit\u00e4tsmanagement (QM), Workforce Management (WFM) und Analytik in einen einzigen Leistungskreislauf einflie\u00dfen.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Ein f\u00fcnfstufiger Rahmen f\u00fcr das Leistungsmanagement als Blaupause f\u00fcr Agilit\u00e4t und kontinuierliches Wachstum<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Wie KI und eingebettete Analysen Supervisoren in strategische Bef\u00e4higer verwandeln &#8211; und nicht nur in Planer oder Punkteverwalter<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/star-04-copy-3.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Warum Leistungstransparenz f\u00fcr Agenten nicht nur ein Vorteil ist, sondern auch ein Gesch\u00e4ftsvorteil<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_d95b594c6fe7d97769bbd83b83334c69\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\" id=\"h-live-session\">Live-Sitzung<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Juni 3, 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>10 Uhr ET | 3 Uhr BST  <\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left btn-primary\"><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_yzkshuu9TqayVASqNlmy1g#\/registration\">Live-Sitzung anmelden<\/a><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\" id=\"h-semi-live-session\">Semi-Live-Sitzung<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Juni 4, 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>3:00 Uhr AEST\/ 10:30 Uhr IST<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left btn-primary\"><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_WOBjh2iVSOyuBb63SYsInQ#\/registration\">SEMI-live Sitzung anmelden<\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_jASM1u0lQ-iR67cHKsvTaQ#\/registration\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col col_2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\" id=\"h-speaker-bio\">Sprecher Bio<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Terri.jpeg\" alt=\"\" class=\"wp-image-30570\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Terri.jpeg 512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Terri-300x300.jpeg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Terri-150x150.jpeg 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-center main_head\" id=\"h-terri-kocon\">Terri Kocon<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center\"><strong>Produkt Marketing Manager<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"435\" height=\"435\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Therese-Fruth.jpeg\" alt=\"\" class=\"wp-image-30574\" style=\"aspect-ratio:1;object-fit:cover\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Therese-Fruth.jpeg 435w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Therese-Fruth-300x300.jpeg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Therese-Fruth-150x150.jpeg 150w\" sizes=\"auto, (max-width: 435px) 100vw, 435px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-center main_head\" id=\"h-therese-fruth\">Therese Fruth<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center\"><strong>Sr. Enablement Programm Manager<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.py80 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n    margin: 0;\n}\n  p {\n    margin-bottom: 15px;\n  }\n\n  .pb80 {\n    padding-bottom: 80px;\n  }\n  .mt40 {\n    margin-top: 40px;\n  }\n  .mt60 {\n    margin-top: 60px;\n  }\n  .mb40 {\n    margin-bottom: 40px;\n  }\n  .icon_bx_sec .card-icon {\n    min-height: unset;\n  }\n  .text_img_sec .absolute svg {\n    opacity: 0;\n  }\n  .secondary-hero-card > .container > div {\n    margin-top: 0;\n    margin-bottom: 0;\n  }\n  .text_img_sec .js-wrap img {\n    object-fit: contain;\n  }\n\n  .wysiwyg:has(> .additional_text) {\n    background: #d2f3fa;\n  }\n  .min_77 {\n    min-height: 77px;\n  }\n\n  .text_img_sec h3 {\n    margin-bottom: 20px;\n    font-size: 28px;\n  }\n  .text_img_sec p {\n    margin-bottom: 15px;\n    font-size: 15px;\n  }\n  .sub_headtext {\n    font-weight: 500 !important;\n    margin-top: 16px;\n  }\n  .icon_bx_sec h3.card-icon__title {\n    font-size: 24px;\n    min-height: 66px;\n  }\n  .icon_bx_sec .icon-wrapper {\n    padding-bottom: 0;\n  }\n  .bottom_text_sec figure img {\n    aspect-ratio: unset;\n    margin: 0 auto;\n  }\n\n  .vid_sec h2 {\n    margin-bottom: 20px;\n  }\n\n  .vid_sec {\n    align-items: center !important;\n  }\n  .vid_sec {\n    margin: 0;\n  }\n  .icon_bx_sec .icon-card-grid .js-wrap {\n    max-width: 100%;\n    height: auto;\n    max-height: max-content;\n    width: 80px;\n  }\n  .vid_sec p,\n  .vid_sec li {\n    font-size: 15px;\n  }\n  .container:has(> .webniar_sec) {\n    background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/03\/hh_preformancemanagament-dark-_0921-opt.jpg)\n      no-repeat center \/ cover;\n  }\n  .container:has(> .webniar_sec) * {\n    color: #fff !important;\n  }\n  .container:has(> .webniar_sec) svg path {\n    fill: #000 !important;\n  }\n  .container:has(> .quotes) {\n    background: #00a79d;\n  }\n  .container:has(> .quotes) * {\n    border: 0;\n  }\n  .container:has(> .quotes) blockquote {\n    background: unset;\n  }\n  .container:has(> .future_sec) {\n    background: #f3f3f3;\n  }\n  .performance_sec h2 {\n    font-size: 38px;\n  }\n  .cta_sec > .container:nth-child(1) {\n    width: 70%;\n  }\n  .cta_sec > .container:nth-child(2) {\n    width: 30%;\n  }\n\n  .cta_sec .container:nth-child(1) h2 {\n    text-align: left;\n    margin-bottom: 20px;\n  }\n  .cta_sec {\n    margin: 0;\n    padding-bottom: 0;\n  }\n  .mb60 {\n    margin-bottom: 60px;\n  }\n  .uncover_sec .js-wrap img {\n    aspect-ratio: unset;\n    object-fit: scale-down;\n  }\n  .text_img_sec * {\n    padding-left: 0;\n  }\n  .text_img_sec .btn-tertiary {\n    gap: 20px;\n  }\n  .webninar {\n    justify-content: space-between;\n    align-items: self-start !important;\n}\n.webninar>.container:nth-child(1) {\n    width: 68%;\n}\n.webninar>.container:nth-child(2) {\n    width: 30%;\n}\n.left_col {\n  padding: 20px;\n  box-shadow: 0 0 4px 0 rgb(0 0 0 \/ 25%);\n  margin-bottom: 40px;\n}\n.left_col .wp-block-media-text {\n  display: flex;\n  gap: 10px;\n  margin-bottom: 20px;\n}\n.left_col .wp-block-media-text figure {\n  max-width: 35px;\n}\n.left_col .wp-block-media-text .wp-block-media-text__content {\n  padding: 0;\n}\n.left_col .wp-block-media-text .wp-block-media-text__content p {\n  margin: 0;\n  font-size: 18px;\n}\n.left_col h4 {\n    margin-bottom: 20px;\n    font-size: 22px;\n    margin-top: 10px;\n}\n.container:has(>.red_banner) {\n  padding: 60px 32px;\n  background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-v2-2.jpg) no-repeat center \/ cover;\n}\n.cta_banner * {\n  text-align: center;\n  justify-content: center;\n  align-items: center;\n}\n.col_2 img {\n  aspect-ratio: unset;\n}\n.profile_info {\n  padding: 17px 10px !important;\n  background: #f1f5f9;\n  margin-bottom: 20px;\n}\n.container:has(>.red_banner)  p.btn-primary {\n  margin: 60px 0 0 0;\n}\n.icon_bx_sec.webninar .icon-wrapper {\n  margin-bottom: 18px;\n}\n\n.cta_banner section>div:nth-child(2), .cta_banner section>div:nth-child(1) {\n  display: none;\n}\n.secondary-hero-card>.container {\n  padding-top: 0;\n  margin: 50px 0;\n}\n.cta_banner .line-clamp-3 {\n  -webkit-line-clamp: none;\n}\np.btn-primary a {\n    text-decoration: none !important;\n}\np.btn-primary {\n    padding-left: 15px;\n    justify-content: center !important;\n    font-size: 13px;\n    padding-right: 15px;\n}\n.additional_cards>div {\n    display: flex;\n    gap: 20px;\n    flex-wrap: wrap;\n    margin-top: 40px;\n}\n.additional_cards>div>.container {\n    width: 48%;\n}\n@media (max-width: 1024px) {\n      .webninar>.container:nth-child(1)  ,\n      .webninar>.container:nth-child(2) {\n        width: 100%;\n    }\n    body .is-layout-flex{\n      flex-wrap: wrap !important;\n    }\n.additional_cards>div {\n    display: none;\n}\n\n\n\n}\n  @media (min-width: 767px) {\n    .text_img_sec * {\n      padding-top: 0;\n      padding-bottom: 0;\n      gap: 0;\n    }\n    .icon_bx_sec.webninar .icon-wrapper {\n      grid-template-columns: repeat(2, 1fr);\n    }\n  }\n  @media (max-width: 767px) {\n.additional_cards>div>.container {\n    width: 100%;\n}\n    .cta_sec {\n      flex-wrap: wrap !important;\n    }\n    .cta_sec * {\n      min-width: 100%;\n    }\n    .cta_sec p.btn-primary {\n      min-width: unset;\n    }\n    .py80 {\n      padding-top: 50px;\n      padding-bottom: 50px;\n    }\n    .text_img_sec .js-wrap {\n      aspect-ratio: unset;\n    }\n    .text_img_sec .js-wrap img {\n      aspect-ratio: unset;\n      position: unset;\n    }\n    .text_img_sec * {\n      padding-top: 0;\n      padding-bottom: 0;\n    }\n    .performance_sec h2 {\n      font-size: 32px;\n    }\n    .left_col h4 {\n        font-size: 22px;\n    }\n    .left_col .wp-block-media-text .wp-block-media-text__content p {\n        font-size: 16px;\n    }\n  }\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Das Contact Center erlebt derzeit eine Renaissance. Einst als Kostenstellen betrachtet, wandeln sich die leistungsstarken Contact Center von heute zu strategischen Zentren der Erkenntnis, Innovation und Wertsch\u00f6pfung. Das Herzst\u00fcck dieser Transformation? Ein moderner Ansatz f\u00fcr das Leistungsmanagement, der Coaching, Verantwortlichkeit und Wachstum durch eine einheitliche Sichtweise neu definiert. Schlie\u00dfen Sie sich den Vordenkern von Calabrio [&hellip;]<\/p>\n","protected":false},"featured_media":30581,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"event-category":[341],"event-type":[575],"class_list":["post-30715","event","type-event","status-publish","has-post-thumbnail","hentry","event-category-upcoming-events-fr","event-type-webinar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center | Calabrio<\/title>\n<meta name=\"description\" content=\"Das Contact Center erlebt derzeit eine Renaissance. Einst als Kostenstellen betrachtet, wandeln sich die leistungsstarken Contact Center von heute zu\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center\" \/>\n<meta property=\"og:description\" content=\"Das Contact Center erlebt derzeit eine Renaissance. Einst als Kostenstellen betrachtet, wandeln sich die leistungsstarken Contact Center von heute zu\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-01T12:08:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-15.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/event\\\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/event\\\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\\\/\",\"name\":\"Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/event\\\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/event\\\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Copy-of-Events_FINAL_Template_700-x-500-px-15.jpg\",\"datePublished\":\"2025-05-07T15:29:22+00:00\",\"dateModified\":\"2026-04-01T12:08:31+00:00\",\"description\":\"Das Contact Center erlebt derzeit eine Renaissance. Einst als Kostenstellen betrachtet, wandeln sich die leistungsstarken Contact Center von heute zu\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/event\\\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/de\\\/event\\\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/event\\\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Copy-of-Events_FINAL_Template_700-x-500-px-15.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Copy-of-Events_FINAL_Template_700-x-500-px-15.jpg\",\"width\":700,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/event\\\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center | Calabrio","description":"Das Contact Center erlebt derzeit eine Renaissance. Einst als Kostenstellen betrachtet, wandeln sich die leistungsstarken Contact Center von heute zu","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/","og_locale":"de_DE","og_type":"article","og_title":"Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center","og_description":"Das Contact Center erlebt derzeit eine Renaissance. Einst als Kostenstellen betrachtet, wandeln sich die leistungsstarken Contact Center von heute zu","og_url":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2026-04-01T12:08:31+00:00","og_image":[{"width":700,"height":500,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-15.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"1 Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/","url":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/","name":"Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-15.jpg","datePublished":"2025-05-07T15:29:22+00:00","dateModified":"2026-04-01T12:08:31+00:00","description":"Das Contact Center erlebt derzeit eine Renaissance. Einst als Kostenstellen betrachtet, wandeln sich die leistungsstarken Contact Center von heute zu","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-15.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-15.jpg","width":700,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/de\/event\/leistung-neu-definieren-die-neue-blaupause-fuer-exzellente-contact-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/de\/"},{"@type":"ListItem","position":2,"name":"Leistung neu definieren: Die neue Blaupause f\u00fcr exzellente Contact Center"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/event\/30715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/types\/event"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/media\/30581"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/media?parent=30715"}],"wp:term":[{"taxonomy":"event-category","embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/event-category?post=30715"},{"taxonomy":"event-type","embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/event-type?post=30715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}