{"id":35213,"date":"2025-08-05T14:16:50","date_gmt":"2025-08-05T14:16:50","guid":{"rendered":"https:\/\/www.calabrio.com\/event\/menschen-und-planung-in-einklang-bringen-kluegere-planung-fuer-gluecklichere-agenten\/"},"modified":"2025-09-02T06:43:15","modified_gmt":"2025-09-02T06:43:15","slug":"menschen-und-planung-in-einklang-bringen-kluegere-planung-fuer-gluecklichere-agenten","status":"publish","type":"event","link":"https:\/\/www.calabrio.com\/de\/event\/menschen-und-planung-in-einklang-bringen-kluegere-planung-fuer-gluecklichere-agenten\/","title":{"rendered":"Menschen und Planung in Einklang bringen: Kl\u00fcgere Planung f\u00fcr gl\u00fccklichere Agenten"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_b3122555cc1d9f035570674f2ec01543\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tMenschen und Planung in Einklang bringen: Kl\u00fcgere Planung f\u00fcr gl\u00fccklichere Agenten\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/us02web.zoom.us\/webinar\/register\/8517538742736\/WN_RJheRblNRfOlvx-oxAqZLA#\/registration\" title=\"Jetzt registrieren\" aria-label=\"Jetzt registrieren\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Jetzt registrieren<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_b3122555cc1d9f035570674f2ec01543\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div id=\"main\" class=\"wp-block-group main\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>In den heutigen Contact Centern geht es bei der Terminplanung nicht mehr nur darum, Schichten zu besetzen, sondern darum, die Mitarbeiter zu bef\u00e4higen, Flexibilit\u00e4t zu schaffen und ein Umfeld zu schaffen, in dem sich die Mitarbeiter engagiert und unterst\u00fctzt f\u00fchlen. Denn wenn Ihre Mitarbeiter zufriedener sind, bieten sie Ihren Kunden ein besseres Erlebnis.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Genau das tun Lego, The AA und Macmillan Cancer Support &#8211; alles stolze Kunden von Calabrio -. Und jetzt kommen sie zusammen, um dar\u00fcber zu sprechen, wie sie ihre Prognosen und Planungen neu \u00fcberdenken, um bessere Ergebnisse f\u00fcr ihre Agenten und ihr Unternehmen zu erzielen.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>In dieser Sitzung erfahren Sie, wie diese f\u00fchrenden Marken einige der gr\u00f6\u00dften Herausforderungen im Bereich Workforce Management angehen. In einem ehrlichen Gespr\u00e4ch werden wir uns unterhalten:<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Gestaltung flexibler Schichten, die f\u00fcr die Agenten und das Unternehmen funktionieren &#8211; einschlie\u00dflich einer intelligenteren Urlaubs- und Abwesenheitsplanung<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Einsatz von KI zur Unterst\u00fctzung von Agenten bei der Selbstbedienung<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Ein tiefer Einblick in das, was funktioniert, was nicht funktioniert und was am Horizont zu sehen ist<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Und wie Calabrio das alles zusammenbringt<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Ganz gleich, ob Sie ein WFM-F\u00fchrungskraft oder ein Manager eines Contact Centers sind, Sie werden mit realen Erkenntnissen und praktischen Ideen nach Hause gehen, um eine intelligentere, auf den Menschen ausgerichtete Planungsstrategie zu entwickeln, die zu zufriedeneren Agenten und besseren Ergebnissen f\u00fchrt.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col  dates_wrapper\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group time_zone\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group time_wrap\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Sep 11, 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>12 Uhr BST<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"btn-primary\"><a href=\"https:\/\/us02web.zoom.us\/webinar\/register\/8517538742736\/WN_RJheRblNRfOlvx-oxAqZLA#\/registration\"><\/a><a href=\"https:\/\/us02web.zoom.us\/webinar\/register\/8517538742736\/WN_RJheRblNRfOlvx-oxAqZLA#\/registration\">Jetzt registrieren<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\"><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_17552d4fce4e0d07ca28fd757c5561e6\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"\u00dcberschrift-XL text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tRedner\t\t<\/h2 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_17552d4fce4e0d07ca28fd757c5561e6\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: benutzerdefiniertepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_17552d4fce4e0d07ca28fd757c5561e6\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: benutzerdefiniertepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_503266f2cf492e2deb77cc1e79323e1e\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Simone.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Simone.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Simone.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tSimone James\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p><span class=\"\">Manager f\u00fcr Terminplanung<\/span><br \/>\nDas AA<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mhari.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mhari.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mhari.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tMhairi Drummond-Smith\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p><span class=\"\">Ressourcenmanager<\/span><br \/>\nBei Macmillan Cancer Support<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Jo.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Jo.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Jo.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tJo Gilbert-Button\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p><span class=\"\">Global Scheduling Manager<\/span><br \/>\nBei Lego<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Phil.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Phil.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Phil.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tPhil Anderson\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p><span class=\"\">Gastgeber<\/span><br \/>\nDirektor im Forum<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Scott.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Scott.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Scott.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tScott Budding\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p><span class=\"\">GastwirtVerkaufsleiter<\/span>Technik bei Calabrio<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_503266f2cf492e2deb77cc1e79323e1e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"<p>In den heutigen Contact Centern geht es bei der Terminplanung nicht mehr nur darum, Schichten zu besetzen, sondern darum, die Mitarbeiter zu bef\u00e4higen, Flexibilit\u00e4t zu schaffen und ein Umfeld zu schaffen, in dem sich die Mitarbeiter engagiert und unterst\u00fctzt f\u00fchlen. Denn wenn Ihre Mitarbeiter zufriedener sind, bieten sie Ihren Kunden ein besseres Erlebnis. Genau das [&hellip;]<\/p>\n","protected":false},"featured_media":35209,"template":"","meta":{"_acf_changed":true,"om_disable_all_campaigns":false},"event-category":[341],"event-type":[],"class_list":["post-35213","event","type-event","status-publish","has-post-thumbnail","hentry","event-category-upcoming-events-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Webinar: Smarter Contact Centre Scheduling f\u00fcr gl\u00fccklichere Agenten | Calabrio<\/title>\n<meta name=\"description\" content=\"Nehmen Sie am Webinar von Calabrio teil und erfahren Sie von f\u00fchrenden Marken, wie Sie die Terminplanung und WFM-Strategien von Contact Centern verbessern, Agenten unterst\u00fctzen und die Kundenzufriedenheit steigern k\u00f6nnen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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