{"id":1267,"date":"2024-11-07T16:08:50","date_gmt":"2024-11-07T16:08:50","guid":{"rendered":"https:\/\/www.calabrio.com\/docs\/"},"modified":"2025-12-17T13:04:12","modified_gmt":"2025-12-17T13:04:12","slug":"docs","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/ressourcen-center\/docs\/","title":{"rendered":"Docs"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_85115a16d5576d29183026ed0448a75c\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tDokumente + Berichte\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #C4CDE3\"\n\t\t\t\t\t><p>Von den neuesten Best Practices und innovativen Strategien bis hin zu neuen Trends, die sich auf die Welt der Contact Center auswirken, sind dies Ressourcen, die Ihr Unternehmen voranbringen.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_85115a16d5576d29183026ed0448a75c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\t<section\n\t\tclass=\"w-full py-l\/xxl overflow-x-hidden\"\n\t\tdata-module=\"listing-with-filter\"\n\t\tdata-theme-block-id=\"block_d8a9ffe2ca371505db677a2bad12785d\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"flex flex-wrap gap-l\/m lg:gap-0\">\n\t\t\t\t<div class=\"w-full lg:w-[23.5%]\">\n\t\t\t\t\t<aside class=\"py-c\/l\" data-aos=\"fade-up\">\n\t\t\t\t\t\t<div class=\"mb-c\/m text-text-secondary-aa\"> Filters &amp; Sorts<\/div>\n\n\t\t\t\t\t\t<form class=\"js-filter-form flex gap-c\/m flex-col\">\n\t\t\t\t\t\t\t<input type=\"hidden\" class=\"js-filter-ipt\" name=\"post_type\" value=\"doc\">\n\t\t\t\t\t\t\t<input type=\"hidden\" class=\"js-filter-ipt\" name=\"posts_per_page\"\n\t\t\t\t\t\t\t\t\tvalue=\"13\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"custom-select border border-stroke-tertiary rounded-xs h-c\/m flex item-center px-[1px]\">\n\t\t\t\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\t\t\tclass=\"js-filter-slc bg-white w-full px-4\"\n\t\t\t\t\t\t\t\t\t\tname=\"doc-category\"\n\t\t\t\t\t\t\t\t\t\tid=\"block_d8a9ffe2ca371505db677a2bad12785d_doc-category\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\tAlle Doc Categories\n\t\t\t\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"custom-select border border-stroke-tertiary rounded-xs h-c\/m flex item-center px-[1px]\">\n\t\t\t\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\t\t\tclass=\"js-filter-slc bg-white w-full px-4\"\n\t\t\t\t\t\t\t\t\t\tname=\"order\"\n\t\t\t\t\t\t\t\t\t\tid=\"block_d8a9ffe2ca371505db677a2bad12785d_order\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\t\tvalue=\"DESC\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\tNeuestes\n\t\t\t\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\t\tvalue=\"ASC\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00c4lteste\n\t\t\t\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"relative\">\n\t\t\t\t\t\t\t\t<label\n\t\t\t\t\t\t\t\t\tfor=\"search-listing-filter-69f2120834317\"\n\t\t\t\t\t\t\t\t\tclass=\"sr-only\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\tGeben Sie Schl\u00fcsselw\u00f6rter in die Sucheingabe ein\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\t\tid=\"search-listing-filter-69f2120834317\"\n\t\t\t\t\t\t\t\t\tname=\"search\"\n\t\t\t\t\t\t\t\t\tclass=\"js-filter-ipt !min-w-full max-w-full\"\n\t\t\t\t\t\t\t\t\ttype=\"text\"\n\t\t\t\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\t\t\t\tplaceholder=\"Suche\">\n\t\t\t\t\t\t\t\t<input type=\"hidden\" value=\"1\" class=\"js-filter-paged\">\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"absolute right-4 top-1\/2 -translate-y-1\/2 w-6 h-6 text-black\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 48 32\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"m36 28-8-8m2.667-6.667a9.333 9.333 0 1 1-18.667 0 9.333 9.333 0 0 1 18.667 0Z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"sr-only\">Suche<\/span>\n\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t<\/aside>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"w-full lg:w-[76.5%] lg:pl-gutter\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap lg:pl-0  grid grid-cols-1 gap-x-gutter lg:grid-cols-2 lg:!px-[5px]\">\n\t\t\t\t\t\t\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/die-stimme-des-agenten-2025\/\" aria-label=\"Die Stimme des Agenten 2025\">\n\t\t\t\t\tDie Stimme des Agenten 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/finanzdienstleistungen-smart-guide-3\/\" aria-label=\"Finanzdienstleistungen Smart Guide\">\n\t\t\t\t\tFinanzdienstleistungen Smart Guide\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/ki-fuer-das-engagement-der-belegschaft-die-uk-edition\/\" aria-label=\"KI f\u00fcr das Engagement der Belegschaft &#8211; Die UK Edition\">\n\t\t\t\t\tKI f\u00fcr das Engagement der Belegschaft &#8211; Die UK Edition\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/ki-fuer-das-engagement-der-arbeitskraefte\/\" aria-label=\"KI f\u00fcr das Engagement der Arbeitskr\u00e4fte\">\n\t\t\t\t\tKI f\u00fcr das Engagement der Arbeitskr\u00e4fte\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/der-roi-der-kundenbindung-wie-die-senkung-der-abwanderung-von-agenten-die-kundenbindung-und-den-umsatz-steigert\/\" aria-label=\"Der ROI der Kundenbindung &#8211; Wie die Senkung der Abwanderung von Agenten die Kundenbindung und den Umsatz steigert\">\n\t\t\t\t\tDer ROI der Kundenbindung &#8211; Wie die Senkung der Abwanderung von Agenten die Kundenbindung und den Umsatz steigert\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/contact-center-mit-self-service-staerken\/\" aria-label=\"Contact Center mit Self-Service st\u00e4rken\">\n\t\t\t\t\tContact Center mit Self-Service st\u00e4rken\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/wie-contact-center-das-gesundheitswesen-im-jahr-2025-umgestalten\/\" aria-label=\"Wie Contact Center das Gesundheitswesen im Jahr 2025 umgestalten\">\n\t\t\t\t\tWie Contact Center das Gesundheitswesen im Jahr 2025 umgestalten\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/zustand-des-contact-centers-2025\/\" aria-label=\"Zustand des Contact Centers 2025\">\n\t\t\t\t\tZustand des Contact Centers 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/gartner-magic-quadrant-fuer-contact-center-as-a-service-ccaas\/\" aria-label=\"Gartner Magic Quadrant f\u00fcr Contact Center as a Service (CCaaS)\">\n\t\t\t\t\tGartner Magic Quadrant f\u00fcr Contact Center as a Service (CCaaS)\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/navigieren-durch-die-gdpr-und-ccpa\/\" aria-label=\"Navigieren durch die GDPR und CCPA\">\n\t\t\t\t\tNavigieren durch die GDPR und CCPA\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/quisquam-nostrum-et-deleniti-officiis\/\" aria-label=\"Quisquam nostrum et deleniti officiis\">\n\t\t\t\t\tQuisquam nostrum et deleniti officiis\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/necessitatibus-consequatur-ab-quo\/\" aria-label=\"Necessitatibus consequatur ab quo\">\n\t\t\t\t\tNecessitatibus consequatur ab quo\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/doc\/voluptas-quod-eos-amet-sint\/\" aria-label=\"Voluptas quod eos amet sint\">\n\t\t\t\t\tVoluptas quod eos amet sint\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" 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