
{"id":17021,"date":"2025-01-06T08:22:49","date_gmt":"2025-01-06T08:22:49","guid":{"rendered":"https:\/\/www.calabrio.com\/plattform-partner\/mitel-calabrio\/"},"modified":"2025-01-06T15:49:12","modified_gmt":"2025-01-06T15:49:12","slug":"mitel-calabrio","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/plattform-partner\/mitel-calabrio\/","title":{"rendered":"Mitel + Calabrio"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_98dda39aa8f2eb477169b764e35f1fb2\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\t\t\t\t\t<h3>\n\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa dark-mode\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Das Calabrio<\/span>\n<\/p>\n\t\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tMitel + Calabrio\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"\/connect\/\" title=\"Lassen Sie uns reden\" aria-label=\"Lassen Sie uns reden\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Lassen Sie uns reden<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary w-fit text-white mx-auto md:mx-0\"\n\t\t href=\"https:\/\/info.calabrio.com\/product-demo\/calabrio-one\/?_gl=1*1pjkipv*_gcl_au*MzQ4NzI5MDkwLjE3MzYxMzU2MTc.*_ga*NzI2MzA1MTEyLjE3MzYxMzU2MTg.*_ga_T3T41458L3*MTczNjE1MTg1OC4xMC4xLjE3MzYxNTE4NzYuNDIuMC4w\" title=\"Demo ansehen\" aria-label=\"Demo ansehen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Demo ansehen<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_98dda39aa8f2eb477169b764e35f1fb2\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group text_img_sec py80\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_889ca7c8190ca6da94acc9c9668a0f28\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tMitel + Calabrio WFM = ein gemeinsames Angebot\n\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Mitel ist ein weltweit f\u00fchrender Anbieter von Customer Experience Management-L\u00f6sungen, darunter Omnichannel-Interaktionsrouting und -Reporting, Self-Service IVR, Outbound und Workforce Optimization. Mehr als 27.000 Unternehmen weltweit vertrauen Mitel ihre Kundenerfahrungen an und \u00fcber 1 Million Agenten nutzen heute die Contact Center-Technologie von Mitel.<\/p>\n<div id=\"msg_id_3884\" class=\"BubbleStyle_MessageContainer\"><\/div>\n<div>\n<div class=\" vc_custom_1627737676165\">\n<div id=\"text-block-677b922326c08\" class=\"mk-text-block jupiter-donut- \">\n<div id=\"msg_id_3884\" class=\"BubbleStyle_MessageContainer\">\n<p>Eine wichtige Anwendung der WFO-Suite von Mitel ist Mitel Workforce Management powered by Calabrio WFM. Unsere hochentwickelte, agile und intuitive WFM-L\u00f6sung l\u00e4sst sich in alle Contact Center-Plattformen von Mitel integrieren, einschlie\u00dflich MiContact Center Business, MiContact Center Enterprise und MiCloud Flex Contact Center. Unsere Integration erm\u00f6glicht es Mitel, seinen globalen Vertriebspartnern und Kunden ein Workforce-Management-Angebot auf Unternehmensebene bereitzustellen.<\/p>\n<\/div>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38.jpg 800w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38-300x169.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38-768x432.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<div class=\"wpb_row vc_row vc_row-fluid jupiter-donut- mk-fullwidth-false attched-false js-master-row mk-grid mk-in-viewport\" data-mk-stretch-content=\"true\">\n<div class=\"vc_col-sm-12 wpb_column column_container jupiter-donut- _ jupiter-donut-height-full\">\n<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- attched-false \">\n<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1624394397169\">\n<div id=\"text-block-677b922335694\" class=\"mk-text-block jupiter-donut- \">\n<p>Calabrio und Mitel sind sich einig und haben eine gemeinsame Strategie f\u00fcr die Markteinf\u00fchrung \u00fcber ihre Vertriebskan\u00e4le. Sie verf\u00fcgen \u00fcber einen umfangreichen Kundenstamm, der kleine, mittlere und gro\u00dfe Contact Center umfasst. Dar\u00fcber hinaus haben wir eine gemeinsame Vision f\u00fcr die Bereitstellung innovativer L\u00f6sungen, die eine differenzierte Erfahrung f\u00fcr Endbenutzer und Agenten bieten. So k\u00f6nnen wir mit gro\u00dfem Erfolg L\u00f6sungen auf den Markt bringen, die von unseren Kunden als wirkungsvoll und mit einem hohen ROI anerkannt werden.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mk-page-section-wrapper\" data-mk-full-width=\"true\" data-mk-full-width-init=\"true\" data-mk-stretch-content=\"true\">\n<div id=\"page-section-677b922335918\" class=\"mk-page-section self-hosted full_layout full-width-677b922335918 js-el js-master-row jupiter-donut- mk-in-viewport\" data-intro-effect=\"false\">\n<div class=\"mk-page-section-inner\"><\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg.jpg 800w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg-300x169.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg-768x432.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_889ca7c8190ca6da94acc9c9668a0f28\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group text_img_sec bg_white\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-text-align-center mb40\">Warum Mitel + Calabrio Wfm f\u00fcr Ihr Contact Center w\u00e4hlen?<\/h2>\n<\/div>\n\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_2cd5723342655f6b5d6e3498132b3af3\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tBieten Sie ein hervorragendes Kundenerlebnis\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<div class=\" vc_custom_1624394434416\">\n<div id=\"text-block-677b9223366f8\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394434416\">\n<div id=\"text-block-677b9223366f8\" class=\"mk-text-block jupiter-donut- \">\n<p>Es ist eine einfache Formel. Der richtige Mitarbeiter, am richtigen Ort, mit den richtigen F\u00e4higkeiten, mit den richtigen Medien, zur richtigen Zeit ist gleichbedeutend mit einem hervorragenden Kundenerlebnis. Contact Center sind t\u00e4glich mit vielen Herausforderungen konfrontiert, von schwankenden Anrufvolumina \u00fcber erweiterte Medientypen bis hin zu hoher Fluktuation. Um diese grundlegenden Anforderungen effizient verwalten zu k\u00f6nnen, ben\u00f6tigen Sie die richtigen Tools, um hocheffektive und effiziente Interaktionen zwischen Agenten, Supervisoren und Ihren Kunden aufzubauen, zu verwalten und sicherzustellen.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/omni-channel-392x300-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/omni-channel-392x300-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/omni-channel-392x300-1.jpg 392w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/omni-channel-392x300-1-300x230.jpg 300w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tVerbesserte Betriebseffizienz\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<div class=\" vc_custom_1624394458339\">\n<div id=\"text-block-677b9223478b1\" class=\"mk-text-block jupiter-donut- \">\n<p>Mitel WFM hilft Unternehmen jeder Gr\u00f6\u00dfe, ihre Kosten zu senken, mehr Einblicke in ihre Kunden zu gewinnen und gleichzeitig die Effizienz des Tagesgesch\u00e4fts zu steigern. Die Mitel WFM-L\u00f6sung bietet strategische Planung, Prognosen, Terminplanung, Echtzeit-Einhaltung und Funktionen zur Einbindung der Mitarbeiter, um das Unternehmenswachstum zu f\u00f6rdern und f\u00fcr eine ausgewogenere Arbeitsbelastung zu sorgen, w\u00e4hrend gleichzeitig sichergestellt wird, dass der Kundenverkehr bekannt ist und die Servicelevel eingehalten werden.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data.jpg 990w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data-300x164.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data-768x419.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tMitarbeiter Empowerment\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1624394494567\">\n<div id=\"text-block-677b92233e258\" class=\"mk-text-block jupiter-donut- \">\n<p>Das Engagement der Mitarbeiter ist das Herzst\u00fcck eines jeden erfolgreichen Unternehmens. Da die Fluktuation der Mitarbeiter die h\u00f6chsten Kosten f\u00fcr Contact Center verursacht, m\u00fcssen Unternehmen wie das Ihre sicherstellen, dass Sie alles tun, um Ihre Mitarbeiter zu f\u00f6rdern. Mitel WFM gibt Ihren Supervisoren die Werkzeuge an die Hand, die sie f\u00fcr die exakte Erstellung von Agentenschichten ben\u00f6tigen. Manager haben die M\u00f6glichkeit, die Pr\u00e4ferenzen, F\u00e4higkeiten und Verf\u00fcgbarkeit der Agenten einzusehen, bevor sie einen Terminplan live schalten. Die Agenten k\u00f6nnen in Echtzeit auf ihr Kundenportal zugreifen, um die Einhaltung der Termine einzusehen, eine Abwesenheit zu melden, Freizeit zu beantragen und mit Kollegen zu bieten.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\"><\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts.jpg 990w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts-300x164.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts-768x419.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_2cd5723342655f6b5d6e3498132b3af3\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group icon_bx_sec py80\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-text-align-center main_head\">Tauchen Sie ein in die Funktionen von Mitel WFM<\/h2>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h6 class=\"wp-block-heading has-text-align-center sub_headtext\">Alle Tools f\u00fcr ein erfolgreiches Workforce Management in einer einzigen, vereinheitlichten L\u00f6sung<\/h6>\n<\/div>\n\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_a2b156ba06926bff09b9eb9c60b6b334\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tVorhersage &amp; Planung\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\" vc_custom_1624394534282\">\n<div id=\"text-block-677b92235272e\" class=\"mk-text-block jupiter-donut- \">\n<p>Verbessern Sie die Produktivit\u00e4t Ihrer Mitarbeiter, indem Sie das Kundenverhalten und die sich \u00e4ndernden Bedingungen kennen, um genaue Prognosen und pr\u00e4zise, aber flexible Zeitpl\u00e4ne zu erstellen.<\/p>\n<\/div>\n<ul>\n<li>Genaue Vorhersage<\/li>\n<li>Multi-Skill-Planung und Optimierung<\/li>\n<li>Langfristige Budgetierung<\/li>\n<li>Personalverwaltung<\/li>\n<li>Regeln f\u00fcr die Arbeit<\/li>\n<li>Outsourcing Zusammenarbeit<\/li>\n<\/ul>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tAnalysieren &amp; Verbessern\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_Monitor and manage service performance, both of real-time activities and past results, to get a clear picture of all performance metrics. Ensure informed, data-driven decisions for ongoing success, in the present and the near or far future. column_container vc_col-sm-4\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1721677310119\">\n<div id=\"text-block-677b6059b463a\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394560880\">\n<div id=\"text-block-677b922352a8d\" class=\"mk-text-block jupiter-donut- \">\n<p>\u00dcberwachen und verwalten Sie die Service-Performance, sowohl von Echtzeit-Aktivit\u00e4ten als auch von vergangenen Ergebnissen, um ein klares Bild von allen Leistungskennzahlen zu erhalten. Sorgen Sie f\u00fcr fundierte, datengest\u00fctzte Entscheidungen f\u00fcr anhaltenden Erfolg, sowohl in der Gegenwart als auch in naher oder ferner Zukunft.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1576625084633\">\n<div id=\"text-block-677b922352b37\" class=\"mk-text-block jupiter-donut- \">\n<ul>\n<li>Bericht Analyse<\/li>\n<li>Business Intelligence<\/li>\n<li>Intraday-Verwaltung<\/li>\n<li>Nachbereitung in Echtzeit<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tBef\u00e4higen &amp; Zusammenarbeiten\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- t-component-four-split attched-false \">\n<div class=\"wpb_column vc_column_container vc_col-sm-4\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1721Create opportunities for collaboration between all roles within customer service operations to foster workforce engagement with their work and schedule. Automated inclusivity of the scheduling and shift requests process boosts efficiency and employee empowerment. 677331701\">\n<div id=\"text-block-677b6059b4986\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394598779\">\n<div id=\"text-block-677b922352d53\" class=\"mk-text-block jupiter-donut- \">\n<p>Schaffen Sie M\u00f6glichkeiten f\u00fcr die Zusammenarbeit zwischen allen Rollen innerhalb des Kundendienstes, um das Engagement der Mitarbeiter f\u00fcr ihre Arbeit und ihren Zeitplan zu f\u00f6rdern. Die automatisierte Einbeziehung des Prozesses zur Planung und Beantragung von Schichten steigert die Effizienz und die Eigenverantwortung der Mitarbeiter.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1576625133023\">\n<div id=\"text-block-677b922352dfc\" class=\"mk-text-block jupiter-donut- \">\n<ul>\n<li>Anpassungsf\u00e4higkeit des Zeitplans<\/li>\n<li>MyTime Selbstbedienungsportal f\u00fcr Mitarbeiter<\/li>\n<li>Gamification<\/li>\n<li>Shift trading<\/li>\n<li>Behandlung von Abwesenheit<\/li>\n<li>Verwaltung der \u00dcberstunden<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tInteragieren &amp; benachrichtigen\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-4\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1721677353429\">\n<div id=\"text-block-677b6059b4ef5\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394623849\">\n<div id=\"text-block-677b92235320c\" class=\"mk-text-block jupiter-donut- \">\n<p>F\u00f6rdern Sie die Transparenz in Ihrem Contact Center, indem Sie Ihre Mitarbeiter \u00fcber den aktuellen Zeitplan, etwaige \u00c4nderungen ihres Zeitplans oder Aktivit\u00e4ten innerhalb ihres Arbeitstages informieren. Eine klare Kommunikation hilft den Mitarbeitern zu verstehen, was von ihnen erwartet wird und was ihnen zur Verf\u00fcgung steht, um sie zu Rockstars zu machen.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1576625173119\">\n<div id=\"text-block-677b9223532c6\" class=\"mk-text-block jupiter-donut- \">\n<ul>\n<li>Sofortige Warnungen<\/li>\n<li>Text-Benachrichtigungen<\/li>\n<li>Kalender synchronisieren<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tTrainieren &amp; Entwickeln\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-4\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1721677386433\">\n<div id=\"text-block-677b6059b51c6\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394641817\">\n<div id=\"text-block-677b922353510\" class=\"mk-text-block jupiter-donut- \">\n<p>Ermitteln Sie die Qualifikations- und Wissensl\u00fccke in Ihrer Belegschaft und planen Sie automatisch die entsprechende Art von Schulung, die diesem Bedarf entspricht. Beseitigen Sie die manuelle Arbeit, die mit der flexiblen Planung von Schulungen und der Entwicklung von Mitarbeiterkompetenzen verbunden ist.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1576625212492\">\n<div id=\"text-block-677b9223535b6\" class=\"mk-text-block jupiter-donut- \">\n<ul>\n<li>Automatisierte Trainingsplanung<\/li>\n<li>Kompetenzmanagement<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tBereit zur Verbindung?\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Stellen Sie sich eine flexible, einheitliche IT-Suite zusammen, die Ihren Kundenservice unterst\u00fctzt. 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