{"id":18028,"date":"2025-01-09T14:54:49","date_gmt":"2025-01-09T14:54:49","guid":{"rendered":"https:\/\/www.calabrio.com\/gartner-magischer-quadrant-ccaas-24\/"},"modified":"2025-09-02T06:07:33","modified_gmt":"2025-09-02T06:07:33","slug":"gartner-magischer-quadrant-ccaas-24","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/gartner-magischer-quadrant-ccaas-24\/","title":{"rendered":"Gartner magischer Quadrant ccaas 24"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_c74fc9fe48c175fdb5f9e39376124260\"\n\tstyle=\"\"\n\t>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_c74fc9fe48c175fdb5f9e39376124260\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_b5a39613e99ddd1c21db4ab7d1ab5e33\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h1\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tGartner Magic Quadrant f\u00fcr Contact Center as a Service (CCaaS)\t\t<\/h1 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p style=\"text-align: center\">Der CCaaS-Markt w\u00e4chst mit zweistelligen Raten, angetrieben von zwei Haupttrends: dem Wechsel von lokalen Systemen zu SaaS-basierten L\u00f6sungen und dem Bestreben, die Kundenkommunikation mit moderneren, reaktionsschnellen Technologien zu verbessern. Wir sind der Meinung, dass diese Studie F\u00fchrungskr\u00e4ften im Bereich Kundenservice und -support einen klaren, objektiven \u00dcberblick bietet, der ihnen dabei hilft, die am besten geeigneten CCaaS-Anbieter zu finden, intelligentere Technologieentscheidungen zu treffen und dem Umbruch voraus zu sein.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_b5a39613e99ddd1c21db4ab7d1ab5e33\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_b5a39613e99ddd1c21db4ab7d1ab5e33\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group hero_frm_banner\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_902cdcdb44263fdb9a739f3be0147bfe\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #080f21\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p style=\"text-align: left\" data-mce-style=\"text-align: left;\">Laden Sie den Gartner\u00ae Magic Quadrant\u2122 f\u00fcr CCaaS 2024 herunter, um zu sehen, wie neun Cloud Contact Center-Anbieter, darunter Calabrio-Partner wie Cisco, Five9, AWS, 8\u00d78, Vonage, Content Guru und Talkdesk, bewertet wurden. Dieser Bericht konzentriert sich &#8222;auf die F\u00e4higkeit von Anbietern, die Bed\u00fcrfnisse globaler Organisationen zu erf\u00fcllen, indem er den Nachweis einer nachweisbaren Vertriebs-, Markt- und Betriebspr\u00e4senz in mindestens drei Regionen verlangt.&#8220;<\/p>\n<p><\/p>\n<p style=\"text-align: left\" data-mce-style=\"text-align: left;\"><strong>Fordern Sie Ihr kostenloses Exemplar des Gartner Magic Quadrant-Berichts 2024 an und erfahren Sie mehr:<\/strong><\/p>\n<div id=\"list-677f5b8a2da2b\" class=\"mk-list-styles mk-align-left page_list jupiter-donut- jupiter-donut-clear\" data-charcode=\"mk-icon-check\" data-family=\"\">\n<div id=\"list-677f5b8a2da2b\" class=\"mk-list-styles mk-align-left page_list jupiter-donut- jupiter-donut-clear\" style=\"text-align: left\" data-charcode=\"mk-icon-check\" data-family=\"\" data-mce-style=\"text-align: left;\">\n<ul>\n<li>Wichtige Trends, die den Markt f\u00fcr Contact Center as a Service (CCaaS) pr\u00e4gen<\/li>\n<li>Die unabh\u00e4ngige &#8218;Gartner&#8216;-Bewertung von CCaaS-Anbietern<\/li>\n<li>St\u00e4rken und Vorsichtsma\u00dfnahmen von CCaaS-Anbietern<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"background-color: #D2F3FA\"\n\t\t>\n\t\t\t<!-- <iframe src=\"https:\/\/info.calabrio.com\/l\/134381\/2024-11-15\/8x1zxy\" width=\"100%\" class=\"book_frm\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe> -->\n\n<!-- New Iframe -->\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78v4\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\n\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_902cdcdb44263fdb9a739f3be0147bfe\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: benutzerdefiniertepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_918c211de22448beddaecc5a09e41f41\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--small text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p style=\"text-align: left\">GARTNER ist eine eingetragene Marke und Dienstleistungsmarke von Gartner, Inc. und\/oder seinen Tochtergesellschaften in den USA und international, Magic Quadrant ist eine eingetragene Marke von Gartner, Inc. und\/oder seinen Tochtergesellschaften und wird hier mit Genehmigung verwendet. Alle Rechte vorbehalten.<\/p>\n<p style=\"text-align: left\">\n<p style=\"text-align: left\">Gartner bef\u00fcrwortet keine Anbieter, Produkte oder Dienstleistungen, die in seinen Forschungspublikationen dargestellt werden, und r\u00e4t Technologieanwendern nicht, nur die Anbieter mit den h\u00f6chsten Bewertungen oder anderen Bezeichnungen auszuw\u00e4hlen. Die Forschungspublikationen von Gartner geben die Meinung der Forschungs- und Beratungsorganisation von Gartner wieder und sollten nicht als Tatsachenbehauptungen ausgelegt werden. Gartner lehnt jede ausdr\u00fcckliche oder stillschweigende Gew\u00e4hrleistung in Bezug auf diese Studie ab, einschlie\u00dflich jeglicher Gew\u00e4hrleistung der Marktg\u00e4ngigkeit oder Eignung f\u00fcr einen bestimmten Zweck.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_918c211de22448beddaecc5a09e41f41\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: benutzerdefiniertepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_918c211de22448beddaecc5a09e41f41\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: benutzerdefiniertepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-18028","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gartner magischer Quadrant ccaas 24 | Calabrio<\/title>\n<meta name=\"description\" content=\"Laden Sie den Bericht Magic Quadrant 2024 f\u00fcr Contact Center as a Service (CCaaS) herunter. 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