{"id":18050,"date":"2025-01-09T19:43:50","date_gmt":"2025-01-09T19:43:50","guid":{"rendered":"https:\/\/www.calabrio.com\/?page_id=18050"},"modified":"2025-05-23T06:37:45","modified_gmt":"2025-05-23T06:37:45","slug":"business-und-fuhrung","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/business-und-fuhrung\/","title":{"rendered":"Die Stimme des Agenten"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080f21\"\n\t\tdata-theme-block-id=\"block_c90fc48e00ce19991a551a1befeeb2d2\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h2\t\t\t\t\tstyle=\"color: #ffffff\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tDie Stimme des Agenten\t\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #ffffff\"\n\t\t\t\t\t><p>Ihr kompletter Leitfaden f\u00fcr den gro\u00dfen AX<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"w-[calc(100vw)] xl:w-full -ml-page-margin xl:-ml-0 \">\n\t\t\t\t\t\n\t<section\n\tclass=\"swiper  lg:w-auto swiper--navigation-rounded swiper--margin-two-sides-gutter swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.46,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.45},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper lg:!grid lg:[grid-template-columns:repeat(auto-fit,minmax(25%,1fr))]\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tdark-mode p-c\/xxl [&amp;_.card-icon\\_\\_description]:text-text-secondary-aa [&amp;_.card-icon\\_\\_title]:text-text-secondary-aa\t swiper-slide w-1\/3 lg:w-full p-c\/xxl pr-0 md:pr-c\/xxl md:border-r md:border-stroke-tertiary last:border-r-0 md:text-center md:[&amp;_.card-icon\\_\\_image]:mx-auto\"\n\t>\n\t\n\t\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tdark-mode p-c\/xxl [&amp;_.card-icon\\_\\_description]:text-text-secondary-aa [&amp;_.card-icon\\_\\_title]:text-text-secondary-aa\t swiper-slide w-1\/3 lg:w-full p-c\/xxl pr-0 md:pr-c\/xxl md:border-r md:border-stroke-tertiary last:border-r-0 md:text-center md:[&amp;_.card-icon\\_\\_image]:mx-auto\"\n\t>\n\t\n\t\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tdark-mode p-c\/xxl [&amp;_.card-icon\\_\\_description]:text-text-secondary-aa [&amp;_.card-icon\\_\\_title]:text-text-secondary-aa\t swiper-slide w-1\/3 lg:w-full p-c\/xxl pr-0 md:pr-c\/xxl md:border-r md:border-stroke-tertiary last:border-r-0 md:text-center md:[&amp;_.card-icon\\_\\_image]:mx-auto\"\n\t>\n\t\n\t\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tdark-mode p-c\/xxl [&amp;_.card-icon\\_\\_description]:text-text-secondary-aa [&amp;_.card-icon\\_\\_title]:text-text-secondary-aa\t swiper-slide w-1\/3 lg:w-full p-c\/xxl pr-0 md:pr-c\/xxl md:border-r md:border-stroke-tertiary last:border-r-0 md:text-center md:[&amp;_.card-icon\\_\\_image]:mx-auto\"\n\t>\n\t\n\t\n\t\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[218px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png 217w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2-198x300.png 198w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[348px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png 347w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2-270x300.png 270w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_c90fc48e00ce19991a551a1befeeb2d2\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_1f35383b350880ef19bb15b24e448f30\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tEntschl\u00fcsseln Sie die wahre Stimme des Agenten:\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"\"\n\t\t\tclass=\"Kurs-mittel text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tEinblicke in die Erfahrung der Agenten (AX)\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>In den letzten Jahren hat die Branche erhebliche Fortschritte bei der Unterst\u00fctzung und Verwaltung unserer Mitarbeiter gemacht, insbesondere bei den Agenten, die eine entscheidende Rolle an der Front spielen. Wir haben einen klaren Trend beobachtet: Je zufriedener die Mitarbeiter sind, desto motivierter und bef\u00e4higter f\u00fchlen sie sich, Ihren Kunden einen au\u00dfergew\u00f6hnlichen Service zu bieten. Und viele haben gro\u00dfe Fortschritte gemacht. Wir haben unsere Prozesse verbessert, hybride Arbeitsmodelle eingef\u00fchrt und bessere Tools implementiert, um die Agenten zu unterst\u00fctzen, zu schulen und ihnen mehr Autonomie bei ihren Zeitpl\u00e4nen und ihrer Work-Life-Balance zu geben.<\/p>\n<p>Aber wie gut kennen wir wirklich den aktuellen Stand der Branche f\u00fcr Berater an der Front? Anstatt sich auf Annahmen zu verlassen, haben Calabrio und Get out of Wrap mehr als 500 Contact Center-Agenten aus verschiedenen europ\u00e4ischen Organisationen befragt, um einen tieferen Einblick in die &#8222;Stimme des Agenten&#8220; zu erhalten und zu erkunden, wie ihr Arbeitsalltag wirklich aussieht. Und wir m\u00f6chten sie mit Ihnen teilen, damit wir gemeinsam die Arbeit im Kontaktzentrum zu etwas machen k\u00f6nnen, auf das alle Agenten stolz sein sollten.<\/p>\n<p>Lesen Sie weiter, um alles zu erfahren, was wir gelernt haben und was Sie \u00fcber Agent Experience wissen m\u00fcssen, einschlie\u00dflich:<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_1f35383b350880ef19bb15b24e448f30\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_1f35383b350880ef19bb15b24e448f30\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_eb3ecfa31ffee42c5481324132df2612\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWarum AX wirklich wichtig ist &#8211; die Auswirkungen von schlechtem AX\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tDie Stimme des Agenten &#8211; Was f\u00fchlen sie wirklich?\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tH\u00e4ufige Herausforderungen f\u00fcr Kontaktzentren und warum\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tTop-Tipps zur Verbesserung Ihres AX\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWie Calabrio helfen kann\t<\/h3>\n\t\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_eb3ecfa31ffee42c5481324132df2612\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_e580c5cd17a90bcac5d28b35de3cd6a8\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tDie Welt hat sich ver\u00e4ndert und mit ihr die Rolle des Agenten\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>In den letzten Jahren hat sich die Rolle des Contact Center-Agenten stark gewandelt. Sie ist komplexer, sichtbarer, kritischer und strategischer geworden als je zuvor. Es liegt auf der Hand, dass Agenten, die unterst\u00fctzt, bef\u00e4higt und mit den richtigen Tools ausgestattet sind, einen hervorragenden Kundenservice bieten.<\/p>\n<p>Angesichts der Flut von Anfragen, die \u00fcber verschiedene Kan\u00e4le eingehen, sind die Agenten jedoch mehr denn je gefordert, komplexe und unvorhersehbare Kundeninteraktionen zu bew\u00e4ltigen. Das macht es schwierig, einen einf\u00fchlsamen und kompetenten Service zu bieten.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent.jpg 1325w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_e580c5cd17a90bcac5d28b35de3cd6a8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_628d3b540096f7e370a449cfd9745d7b\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"\u00dcberschrift-XL text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tDie Auswirkungen des schlechten AX\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Wir wissen, dass Sie es wissen, aber kennen Sie auch die tats\u00e4chlichen Auswirkungen des schlechten AX?<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_628d3b540096f7e370a449cfd9745d7b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_628d3b540096f7e370a449cfd9745d7b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tclass=\"accordion-with-image\"\n\t\tdata-theme-block-id=\"block_18884990271b6035dc86536775f40dff\"\n\t\tid=\"\"\n\t\tdata-module=\"accordion-with-image\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"flex flex-col-reverse lg:flex-row items-center w-full\">\n\t\t\t<div class=\"hidden px-page-margin lg:block w-full lg:w-[57.92%]\">\n\t\t\t\t\t<section\n\t\tclass=\"accordions w-full\"\n\t\tdata-module=\"accordions\"\n\t\tdata-multi-collapse=\"false\"\n\t>\n\t\t<div class=\"flex flex-col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary  active\"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_18884990271b6035dc86536775f40dff-0\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full active\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-target=\"content-block_18884990271b6035dc86536775f40dff-0\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_18884990271b6035dc86536775f40dff-0\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tErh\u00f6hte Fluktuation\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_18884990271b6035dc86536775f40dff-0\"\n\t\t\t\tclass=\" overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_18884990271b6035dc86536775f40dff-0\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Wenn sich Mitarbeiter \u00fcberlastet, nicht unterst\u00fctzt oder nicht engagiert f\u00fchlen, kann die Fluktuationsrate in die H\u00f6he schnellen. Eine hohe Abwanderung von Agenten erh\u00f6ht die Einstellungs- und Schulungskosten und st\u00f6rt die Teamdynamik und -leistung.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_18884990271b6035dc86536775f40dff-1\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-target=\"content-block_18884990271b6035dc86536775f40dff-1\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_18884990271b6035dc86536775f40dff-1\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tGeringere Produktivit\u00e4t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_18884990271b6035dc86536775f40dff-1\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_18884990271b6035dc86536775f40dff-1\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Schlechte AX f\u00fchrt oft zu Demotivation, was die Produktivit\u00e4t der Mitarbeiter verringert. Unzufriedene Mitarbeiter konzentrieren sich weniger auf ihre Aufgaben, was zu Ineffizienzen und l\u00e4ngeren Bearbeitungszeiten f\u00fchrt.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_18884990271b6035dc86536775f40dff-2\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-target=\"content-block_18884990271b6035dc86536775f40dff-2\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_18884990271b6035dc86536775f40dff-2\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tGeringere Kundenzufriedenheit\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_18884990271b6035dc86536775f40dff-2\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_18884990271b6035dc86536775f40dff-2\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Agenten, die ungl\u00fccklich oder gestresst sind, bieten mit geringerer Wahrscheinlichkeit einen qualitativ hochwertigen Service, was zu schlechten Kundeninteraktionen, geringerer Kundenzufriedenheit und geringerer Markentreue f\u00fchren kann.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_18884990271b6035dc86536775f40dff-3\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-target=\"content-block_18884990271b6035dc86536775f40dff-3\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_18884990271b6035dc86536775f40dff-3\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tH\u00f6herer Absentismus\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_18884990271b6035dc86536775f40dff-3\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_18884990271b6035dc86536775f40dff-3\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Ausgebrannte Agenten neigen dazu, h\u00e4ufiger krank zu werden oder weniger zuverl\u00e4ssig zu sein, was die Terminplanung und die Arbeitsbelastung des gesamten Teams belasten kann.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_18884990271b6035dc86536775f40dff-4\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"4\"\n\t\t\t\t\tdata-target=\"content-block_18884990271b6035dc86536775f40dff-4\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_18884990271b6035dc86536775f40dff-4\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tGeringeres Engagement f\u00fcr Training und Entwicklung\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_18884990271b6035dc86536775f40dff-4\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_18884990271b6035dc86536775f40dff-4\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Agenten mit negativen Erfahrungen sind weniger geneigt, in die Verbesserung ihrer F\u00e4higkeiten zu investieren oder an Schulungsprogrammen teilzunehmen, was zu Stagnation und einem Mangel an Innovation im Team f\u00fchrt.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_18884990271b6035dc86536775f40dff-5\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"5\"\n\t\t\t\t\tdata-target=\"content-block_18884990271b6035dc86536775f40dff-5\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_18884990271b6035dc86536775f40dff-5\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tReputationsschaden\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_18884990271b6035dc86536775f40dff-5\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_18884990271b6035dc86536775f40dff-5\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Kontaktzentren, die schlechte Erfahrungen mit ihren Mitarbeitern machen, k\u00f6nnen einen negativen Ruf erlangen, was die Anwerbung von Talenten erschwert und zu potenziellen Problemen mit dem Serviceniveau bei Kunden und Klienten f\u00fchrt.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"accordion-with-image__desktop hidden lg:block w-full px-page-margin pb-c\/l lg:pb-0 lg:px-0 lg:w-[42.08%]\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger active image--cover\t\" data-module=\"image\" data-image=accordion-with-image-0>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1-768x405.jpg 768w\" alt=\"Erh\u00f6hte Fluktuation\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-1>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"Geringere Produktivit\u00e4t\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-2>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"Geringere Kundenzufriedenheit\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-3>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"H\u00f6herer Absentismus\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-4>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"Geringeres Engagement f\u00fcr Training und Entwicklung\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-5>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"Reputationsschaden\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-6>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-7>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-8>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-9>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-10>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"w-full lg:hidden\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full swiper--navigation-rounded\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navCenteredImage\":true,\"slidesPerView\":1,\"spaceBetween\":20,\"loop\":true,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"breakpoints\":{\"1024\":{\"loop\":false,\"navigation\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1-768x405.jpg 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tErh\u00f6hte Fluktuation\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Wenn sich Mitarbeiter \u00fcberlastet, nicht unterst\u00fctzt oder nicht engagiert f\u00fchlen, kann die Fluktuationsrate in die H\u00f6he schnellen. Eine hohe Abwanderung von Agenten erh\u00f6ht die Einstellungs- und Schulungskosten und st\u00f6rt die Teamdynamik und -leistung.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tGeringere Produktivit\u00e4t\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Schlechte AX f\u00fchrt oft zu Demotivation, was die Produktivit\u00e4t der Mitarbeiter verringert. Unzufriedene Mitarbeiter konzentrieren sich weniger auf ihre Aufgaben, was zu Ineffizienzen und l\u00e4ngeren Bearbeitungszeiten f\u00fchrt.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tGeringere Kundenzufriedenheit\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Agenten, die ungl\u00fccklich oder gestresst sind, bieten mit geringerer Wahrscheinlichkeit einen qualitativ hochwertigen Service, was zu schlechten Kundeninteraktionen, geringerer Kundenzufriedenheit und geringerer Markentreue f\u00fchren kann.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tH\u00f6herer Absentismus\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Ausgebrannte Agenten neigen dazu, h\u00e4ufiger krank zu werden oder weniger zuverl\u00e4ssig zu sein, was die Terminplanung und die Arbeitsbelastung des gesamten Teams belasten kann.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tGeringeres Engagement f\u00fcr Training und Entwicklung\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Agenten mit negativen Erfahrungen sind weniger geneigt, in die Verbesserung ihrer F\u00e4higkeiten zu investieren oder an Schulungsprogrammen teilzunehmen, was zu Stagnation und einem Mangel an Innovation im Team f\u00fchrt.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tReputationsschaden\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Kontaktzentren, die schlechte Erfahrungen mit ihren Mitarbeitern machen, k\u00f6nnen einen negativen Ruf erlangen, was die Anwerbung von Talenten erschwert und zu potenziellen Problemen mit dem Serviceniveau bei Kunden und Klienten f\u00fchrt.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_18884990271b6035dc86536775f40dff\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_6840f7309056f0ec1d6bd4d6dd873e6c\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"\u00dcberschrift-XL text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tDie Stimme des Agenten\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>In diesem Bericht beleuchten wir die Realit\u00e4ten der heutigen Contact Center-Agenten, indem wir kritische Aspekte wie Gehalt, Tools, Kan\u00e4le, Schulung und Entwicklung, Terminplanung und mehr untersuchen. Highlights etc.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_6840f7309056f0ec1d6bd4d6dd873e6c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_6840f7309056f0ec1d6bd4d6dd873e6c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_2e3643737e0a00c0d0fc95d9d6dc89e6\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t70%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>der Agenten w\u00fcrden ihren Job einem Freund empfehlen.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t64%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>der Agenten sind stolz darauf, in einem Kontaktzentrum zu arbeiten.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t77%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>der Agenten berichten, dass sie nach anspruchsvollen Interaktionen Pausen machen k\u00f6nnen.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t72%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>der Agenten geben an, dass sie die Schulungen\/Coachings als n\u00fctzlich empfinden.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t62%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>der Agenten haben keinen Plan f\u00fcr ihre berufliche Entwicklung.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t56%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>der Agenten finden KI bei ihren t\u00e4glichen Aufgaben nicht hilfreich.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t46%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>der Agenten geben an, keinen Einfluss auf ihren Zeitplan zu haben.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t38%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>der Agenten sagen, dass sie nie soziale Aktivit\u00e4ten geplant haben.<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_2e3643737e0a00c0d0fc95d9d6dc89e6\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_f5284eed0df4bf042f86a147314b96ad\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"\u00dcberschrift-XL text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tWichtige Erkenntnisse\t\t<\/h2 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_f5284eed0df4bf042f86a147314b96ad\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_f5284eed0df4bf042f86a147314b96ad\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_b30056d0d5770e60e1098dba883d1d68\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/target-04.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/target-04.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/target-04.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tFokus auf gezieltes, proaktives Training\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Onboarding ist nicht genug. Sie m\u00fcssen Ihren Mitarbeitern die Werkzeuge und Ressourcen an die Hand geben, um in einem sich ver\u00e4ndernden Umfeld erfolgreich zu sein. Ermitteln Sie, wo Ihr Bedarf am gr\u00f6\u00dften ist, und beginnen Sie Ihre Schulungsinitiativen dort &#8211; kleine, schrittweise Schritte k\u00f6nnen zu gro\u00dfen Ver\u00e4nderungen f\u00fchren.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/star-04.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/star-04.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/star-04.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tKI verfeinern, um Agenten zu bef\u00e4higen\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Konzentrieren Sie sich auf die Verbesserung der KI, um Kundenbed\u00fcrfnisse zu antizipieren und Arbeitsabl\u00e4ufe zu optimieren, damit Agenten zur richtigen Zeit auf die richtigen Informationen zugreifen k\u00f6nnen. Der gezielte Einsatz von KI steigert die Effizienz und bewahrt gleichzeitig die menschliche Note, so dass die Agenten einen einf\u00fchlsamen, personalisierten Support bieten k\u00f6nnen.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bank-note-01.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bank-note-01.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bank-note-01.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tEntwickeln Sie die Verg\u00fctung so, dass sie den Wert des Agenten widerspiegelt\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>\u00dcberpr\u00fcfen Sie Geh\u00e4lter und Richtlinien mit Sinn und Verstand, nicht als Abhak-\u00dcbung. So wie sich die Aufgaben der Agenten weiterentwickeln, so sollte auch ihre Bezahlung sein. Stellen Sie sicher, dass Ihre Richtlinien f\u00fcr Krankheitsurlaub, famili\u00e4re Notf\u00e4lle und Unterst\u00fctzung Ihr Engagement f\u00fcr Ihr Team widerspiegeln und dass Sie da sind, wenn das Leben passiert.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bar-chart-square-plus.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bar-chart-square-plus.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bar-chart-square-plus.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tOptimieren Sie Prognosen und Planungen\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Geben Sie den Agenten ein Mitspracherecht bei der Terminplanung, um die Ausgewogenheit zu verbessern, Unterbesetzungen zu beheben und Abwesenheiten zu planen. Bieten Sie fr\u00fchere Benachrichtigungen, flexible Optionen und eine transparente Urlaubsbuchung f\u00fcr fairere, solidarischere Zeitpl\u00e4ne.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/trophy-01.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/trophy-01.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/trophy-01.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tBauen Sie Karrieren auf&#8230; nicht nur Jobs\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>F\u00fchren Sie fr\u00fchzeitig Gespr\u00e4che \u00fcber eine Weiterentwicklung, um Agenten zu halten, die stolz auf ihre Arbeit und die Branche sind. Definieren Sie klare Karrierewege, geben Sie regelm\u00e4\u00dfig Feedback und bieten Sie Entwicklungsm\u00f6glichkeiten, um den Mitarbeitern zu zeigen, dass ihre Entwicklung gesch\u00e4tzt und unterst\u00fctzt wird.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/user-square.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/user-square.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/user-square.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tF\u00f6rderung der Teamarbeit in einer hybriden Welt\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Auch wenn sich Remote- und Hybridarbeit bew\u00e4hrt hat, ist es wichtig, soziale Interaktionen zu f\u00f6rdern, um die Teamkultur zu st\u00e4rken. Ein unterst\u00fctzendes Teamumfeld, das oft mehr gesch\u00e4tzt wird als die Fernarbeit selbst, ist der Schl\u00fcssel zur Motivation der Agenten und zur Sicherung des langfristigen Erfolgs.<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_b30056d0d5770e60e1098dba883d1d68\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row\"\n\tdata-theme-block-id=\"block_8eb79b4471f8f1537b01887c7eb9c899\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div style=\"background-color: #080F21\" class=\"flex lg:hidden justify-center items-center w-full\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full aspect-[131\/119] md:aspect-[744\/403] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg 1600w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-300x169.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-1024x576.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-768x432.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-1536x864.jpg 1536w\" alt=\"\" ><\/div>\n\t<\/div>\n\n\t<div style=\"background-color: #080F21\" class=\"hidden lg:flex justify-center items-center w-1\/2\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-full lg:aspect-[360\/211] xxl:ml-[60px] xxl:mr-[59px] xxl:aspect-[841\/422] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg 1600w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-300x169.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-1024x576.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-768x432.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-1536x864.jpg 1536w\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\n\t\t\t<div style=\"background-color: #080F21\" class=\"flex flex-col w-full lg:w-1\/2 justify-center gap-c\/m p-l\/xl lg:p-l\/xxl\">\n\t\t\t\t\t\t\t<div class=\"flex flex-col gap-c\/m pb-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #FFFFFF\" class=\"heading-large break-words overflow-ellipsis line-clamp-3\">\n\t\t\t\t\t\t\tDownload Stimme des Agenten\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/s items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align text-background-primary\"\n\t\t href=\"https:\/\/info.calabrio.com\/l\/134381\/2025-02-04\/8xnycy\/134381\/1738685377GLA3mU0m\/Calabrio_Voice_of_the_Agent_.pdf\" title=\"Laden Sie den Bericht herunter\" aria-label=\"Laden Sie den Bericht herunter\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Laden Sie den Bericht herunter<\/span>\n\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_8eb79b4471f8f1537b01887c7eb9c899\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_801b3a89dacdcb9119b007b818d809d1\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"\u00dcberschrift-XL text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tWie Calabrio den Weg f\u00fcr gro\u00dfartiges AX weist\t\t<\/h2 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_801b3a89dacdcb9119b007b818d809d1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_801b3a89dacdcb9119b007b818d809d1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tclass=\"accordion-with-image\"\n\t\tdata-theme-block-id=\"block_101e943725a2eb86cedf9f1816bf868b\"\n\t\tid=\"\"\n\t\tdata-module=\"accordion-with-image\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"flex flex-col-reverse lg:flex-row items-center w-full\">\n\t\t\t<div class=\"hidden px-page-margin lg:block w-full lg:w-[57.92%]\">\n\t\t\t\t\t<section\n\t\tclass=\"accordions w-full\"\n\t\tdata-module=\"accordions\"\n\t\tdata-multi-collapse=\"false\"\n\t>\n\t\t<div class=\"flex flex-col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary  active\"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_101e943725a2eb86cedf9f1816bf868b-0\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full active\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-target=\"content-block_101e943725a2eb86cedf9f1816bf868b-0\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_101e943725a2eb86cedf9f1816bf868b-0\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tFlexible Zeitplanung f\u00fcr Agenten durch WFM\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_101e943725a2eb86cedf9f1816bf868b-0\"\n\t\t\t\tclass=\" overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_101e943725a2eb86cedf9f1816bf868b-0\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Die WFM-Tools von Calabrio erm\u00f6glichen den Agenten eine flexible Zeitplanung und f\u00f6rdern so eine bessere Work-Life-Balance und langfristiges Wohlbefinden. Dank automatischer Prognosen und Selbstplanungsfunktionen k\u00f6nnen Agenten ihre Pausen nahtlos anpassen, die Mittagspause verschieben, zus\u00e4tzliche Stunden einplanen oder sich freinehmen und so eine ausgewogene und zufriedenstellende Arbeitsumgebung schaffen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_101e943725a2eb86cedf9f1816bf868b-1\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-target=\"content-block_101e943725a2eb86cedf9f1816bf868b-1\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_101e943725a2eb86cedf9f1816bf868b-1\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tProaktive Unterst\u00fctzung mit fortschrittlichen Analysen\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_101e943725a2eb86cedf9f1816bf868b-1\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_101e943725a2eb86cedf9f1816bf868b-1\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Die Analysetools von Calabrio erm\u00f6glichen es Unternehmen, den Bed\u00fcrfnissen der Agenten voraus zu sein, indem sie Leistung und Verhalten in Echtzeit \u00fcberwachen. Mit der Analyse der Stimmung und des Tons k\u00f6nnen subtile Ver\u00e4nderungen in der Einstellung fr\u00fchzeitig erkannt werden, so dass rechtzeitig Ma\u00dfnahmen ergriffen werden k\u00f6nnen, die das Wohlbefinden der Mitarbeiter unterst\u00fctzen und das Wachstum f\u00f6rdern.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_101e943725a2eb86cedf9f1816bf868b-2\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-target=\"content-block_101e943725a2eb86cedf9f1816bf868b-2\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_101e943725a2eb86cedf9f1816bf868b-2\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tVerbesserte Betreuung durch automatisiertes Qualit\u00e4tsmanagement\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_101e943725a2eb86cedf9f1816bf868b-2\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_101e943725a2eb86cedf9f1816bf868b-2\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Das Auto QM von Calabrio ver\u00e4ndert das Coaching, indem es automatisch 100 % der Kundeninteraktionen bewertet und umsetzbare Erkenntnisse liefert, so dass sich die Teamleiter darauf konzentrieren k\u00f6nnen, aussagekr\u00e4ftiges Feedback zu geben, das den Agenten hilft, sich zu entwickeln und zu wachsen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_101e943725a2eb86cedf9f1816bf868b-3\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-target=\"content-block_101e943725a2eb86cedf9f1816bf868b-3\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_101e943725a2eb86cedf9f1816bf868b-3\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tVerbessern Sie Training und Entwicklung mit Bildschirmaufzeichnung und Desktop-Analyse\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_101e943725a2eb86cedf9f1816bf868b-3\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_101e943725a2eb86cedf9f1816bf868b-3\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Calabrio sorgt daf\u00fcr, dass die Agenten engagiert bleiben, indem es nahtlose, fortlaufende Schulungen integriert, Live-Bildschirm\u00fcberwachung und Desktop-Analysen f\u00fcr Echtzeit-Feedback und den Austausch von Best Practices nutzt, w\u00e4hrend WFM-Tools ruhige Zeiten f\u00fcr die Entwicklung optimieren.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_101e943725a2eb86cedf9f1816bf868b-4\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"4\"\n\t\t\t\t\tdata-target=\"content-block_101e943725a2eb86cedf9f1816bf868b-4\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_101e943725a2eb86cedf9f1816bf868b-4\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tVereinfachung der Leistungs\u00fcberwachung mit generativer BI\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_101e943725a2eb86cedf9f1816bf868b-4\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_101e943725a2eb86cedf9f1816bf868b-4\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Die generativen BI-Tools von Calabrio vereinfachen die Leistungsverfolgung mit fortschrittlichen, einfach zu erstellenden Berichten und gewichteten Scorecards, die die wichtigsten KPIs hervorheben und den Agenten einen klaren Einblick in ihre Fortschritte geben und die kontinuierliche Entwicklung f\u00f6rdern.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_101e943725a2eb86cedf9f1816bf868b-5\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"5\"\n\t\t\t\t\tdata-target=\"content-block_101e943725a2eb86cedf9f1816bf868b-5\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_101e943725a2eb86cedf9f1816bf868b-5\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tF\u00f6rderung des Wohlbefindens von Agenten durch Echtzeit-Einsichten\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_101e943725a2eb86cedf9f1816bf868b-5\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_101e943725a2eb86cedf9f1816bf868b-5\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Calabrio legt gro\u00dfen Wert auf das Wohlbefinden der Agenten, indem es in Echtzeit Einblicke gew\u00e4hrt, um Stress oder M\u00fcdigkeit fr\u00fchzeitig zu erkennen, und proaktive Initiativen wie personalisierte Zeitpl\u00e4ne einf\u00fchrt, um motivierte und bef\u00e4higte Mitarbeiter zu f\u00f6rdern, die bereit sind, au\u00dfergew\u00f6hnlichen Service zu leisten.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"accordion-with-image__desktop hidden lg:block w-full px-page-margin pb-c\/l lg:pb-0 lg:px-0 lg:w-[42.08%]\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger active image--cover\t\" data-module=\"image\" data-image=accordion-with-image-0>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" alt=\"Flexible Zeitplanung f\u00fcr Agenten durch WFM\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-1>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" alt=\"Proaktive Unterst\u00fctzung mit fortschrittlichen Analysen\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-2>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" alt=\"Verbesserte Betreuung durch automatisiertes Qualit\u00e4tsmanagement\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-3>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" alt=\"Verbessern Sie Training und Entwicklung mit Bildschirmaufzeichnung und Desktop-Analyse\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-4>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" alt=\"Vereinfachung der Leistungs\u00fcberwachung mit generativer BI\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-5>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" alt=\"F\u00f6rderung des Wohlbefindens von Agenten durch Echtzeit-Einsichten\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-6>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-7>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-8>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-9>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-10>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"w-full lg:hidden\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full swiper--navigation-rounded\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navCenteredImage\":true,\"slidesPerView\":1,\"spaceBetween\":20,\"loop\":true,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"breakpoints\":{\"1024\":{\"loop\":false,\"navigation\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tFlexible Zeitplanung f\u00fcr Agenten durch WFM\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Die WFM-Tools von Calabrio erm\u00f6glichen den Agenten eine flexible Zeitplanung und f\u00f6rdern so eine bessere Work-Life-Balance und langfristiges Wohlbefinden. Dank automatischer Prognosen und Selbstplanungsfunktionen k\u00f6nnen Agenten ihre Pausen nahtlos anpassen, die Mittagspause verschieben, zus\u00e4tzliche Stunden einplanen oder sich freinehmen und so eine ausgewogene und zufriedenstellende Arbeitsumgebung schaffen.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tProaktive Unterst\u00fctzung mit fortschrittlichen Analysen\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Die Analysetools von Calabrio erm\u00f6glichen es Unternehmen, den Bed\u00fcrfnissen der Agenten voraus zu sein, indem sie Leistung und Verhalten in Echtzeit \u00fcberwachen. Mit der Analyse der Stimmung und des Tons k\u00f6nnen subtile Ver\u00e4nderungen in der Einstellung fr\u00fchzeitig erkannt werden, so dass rechtzeitig Ma\u00dfnahmen ergriffen werden k\u00f6nnen, die das Wohlbefinden der Mitarbeiter unterst\u00fctzen und das Wachstum f\u00f6rdern.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tVerbesserte Betreuung durch automatisiertes Qualit\u00e4tsmanagement\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Das Auto QM von Calabrio ver\u00e4ndert das Coaching, indem es automatisch 100 % der Kundeninteraktionen bewertet und umsetzbare Erkenntnisse liefert, so dass sich die Teamleiter darauf konzentrieren k\u00f6nnen, aussagekr\u00e4ftiges Feedback zu geben, das den Agenten hilft, sich zu entwickeln und zu wachsen.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tVerbessern Sie Training und Entwicklung mit Bildschirmaufzeichnung und Desktop-Analyse\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Calabrio sorgt daf\u00fcr, dass die Agenten engagiert bleiben, indem es nahtlose, fortlaufende Schulungen integriert, Live-Bildschirm\u00fcberwachung und Desktop-Analysen f\u00fcr Echtzeit-Feedback und den Austausch von Best Practices nutzt, w\u00e4hrend WFM-Tools ruhige Zeiten f\u00fcr die Entwicklung optimieren.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tVereinfachung der Leistungs\u00fcberwachung mit generativer BI\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Die generativen BI-Tools von Calabrio vereinfachen die Leistungsverfolgung mit fortschrittlichen, einfach zu erstellenden Berichten und gewichteten Scorecards, die die wichtigsten KPIs hervorheben und den Agenten einen klaren Einblick in ihre Fortschritte geben und die kontinuierliche Entwicklung f\u00f6rdern.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tF\u00f6rderung des Wohlbefindens von Agenten durch Echtzeit-Einsichten\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Calabrio legt gro\u00dfen Wert auf das Wohlbefinden der Agenten, indem es in Echtzeit Einblicke gew\u00e4hrt, um Stress oder M\u00fcdigkeit fr\u00fchzeitig zu erkennen, und proaktive Initiativen wie personalisierte Zeitpl\u00e4ne einf\u00fchrt, um motivierte und bef\u00e4higte Mitarbeiter zu f\u00f6rdern, die bereit sind, au\u00dfergew\u00f6hnlichen Service zu leisten.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_101e943725a2eb86cedf9f1816bf868b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_63f07141a7d4ac17d78ba4aa0e32ebd5\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tAgent Zitate\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t<h3\t\t\tstyle=\"\"\n\t\t\tclass=\"Kurs-mittel text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tAgenten sagen besser als wir selbst\t\t<\/h3 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_63f07141a7d4ac17d78ba4aa0e32ebd5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_63f07141a7d4ac17d78ba4aa0e32ebd5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<section\n\tid=\"\"\n\tclass=\"customer-reviews\"\n\tstyle=\"background-color: #D2F3FA\"\n>\n\t<div\n\t\tclass=\"container py-l\/xxl md:py-l\/m lg:py-l\/xxl !px-0\"\n\t\tdata-theme-block-id=\"block_8e96be5b83bc729af3b534f7790bfd10\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"hidden lg:block pb-l\/xxl\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1,\"spaceBetween\":0,\"loop\":true,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div class=\"w-full !h-auto px-page-margin  swiper-slide\">\n\t<div class=\"flex h-full flex-row justify-between gap-gutter\">\n\t\t<div class=\"w-[50%]\">\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] lint-ignore\"\n\t>\n\t\t\t<div class=\" body-xl\">&quot;Ich glaube, das ist die beste Software, die wir bisher hatten!&quot;\n\n\u00a0<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Brittany D. &#8211; Spezialist f\u00fcr Kundenbindung<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<div class=\"w-[50%] flex flex-col gap-gutter justify-between\">\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] !h-auto lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;Ich mag die Einfachheit und die benutzerfreundliche Oberfl\u00e4che. Ich mag es, dass man alles, was man braucht, direkt vor Augen hat, ohne irgendwelche Tasten dr\u00fccken zu m\u00fcssen.&quot;<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Anna Y. &#8211; Medizinische Dolmetscherin<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] !h-auto !h-auto lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;Wenn ich meine Gesamterfahrung mit nur einer Arbeit beschreiben m\u00fcsste, w\u00fcrde ich sagen: &#039;GROSSartig&#039;. Mir gef\u00e4llt die Tatsache, dass ich den Zeitplan selbst \u00e4ndern kann und dass es einfach ist, die Tage zu tauschen.<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Anthony S. &#8211; Call Center Agent<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"lg:hidden overflow-hidden pb-l\/xxl md:pb-l\/m\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.282,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":1.66}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;Ich glaube, das ist die beste Software, die wir bisher hatten!&quot;\n\n\u00a0<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Brittany D. &#8211; Spezialist f\u00fcr Kundenbindung<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;Ich mag die Einfachheit und die benutzerfreundliche Oberfl\u00e4che. Ich mag es, dass man alles, was man braucht, direkt vor Augen hat, ohne irgendwelche Tasten dr\u00fccken zu m\u00fcssen.&quot;<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Anna Y. &#8211; Medizinische Dolmetscherin<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;Wenn ich meine Gesamterfahrung mit nur einer Arbeit beschreiben m\u00fcsste, w\u00fcrde ich sagen: &#039;GROSSartig&#039;. Mir gef\u00e4llt die Tatsache, dass ich den Zeitplan selbst \u00e4ndern kann und dass es einfach ist, die Tage zu tauschen.<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Anthony S. &#8211; Call Center Agent<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_8e96be5b83bc729af3b534f7790bfd10\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<style>\n\t[data-theme-block-id=\"block_b7c0c90e1bca2883f0b8eea55d99d8a9\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #FFFFFF;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: #0C1C47;\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: #080F21;\n\t\t}\n\n\t\t.featured-resources__description {\n\t\t\tcolor: #344679;\n\t\t}\n\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t.featured-resources__wrapper {\n\t\t\t\tbackground-color: #FFFFFF;\n\t\t\t}\n\n\t\t\t.featured-resources__header {\n\t\t\t\tborder-color: #0C1C47;\n\t\t\t}\n\n\t\t\t.featured-resources__headline {\n\t\t\t\tcolor: #080F21;\n\t\t\t}\n\n\t\t\t.featured-resources__description {\n\t\t\t\tcolor: #344679;\n\t\t\t}\n\t\t}\n\t}\n<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t\tclass=\"overflow-hidden\"\n\t\tdata-theme-block-id=\"block_b7c0c90e1bca2883f0b8eea55d99d8a9\"\n\t>\n\t\t<div\n\t\t\tclass=\"container featured-resources__wrapper flex flex-col py-l\/xxl overflow-hidden \">\n\t\t\t<div\n\t\t\t\tclass=\"featured-resources__header flex gap-c\/xl py-c\/l border-t-thick\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t<div class=\"flex flex-col flex-1 basis-0 gap-c\/m \">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"featured-resources__headline heading-small\">\n\t\t\t\t\t\tBleiben Sie auf dem Laufenden\t\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div\n\t\t\tclass=\"z-0 block w-[calc(100vw)] -ml-page-margin custom-arrow-wrapper\t\t\t lg:w-full lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  !my-c\/l !m-0 swiper--navigation-rounded swiper--margin-left swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"slidesPerView\":1.247,\"spaceBetween\":16,\"slidesOffsetAfter\":16,\"breakpoints\":{\"744\":{\"slidesPerView\":2.12},\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper lg:!grid lg:grid-cols-3 gap-y-c\/l lg:gap-c\/l\">\n\t\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tArbeitskr\u00e4fte-Management\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/blog\/prognosen-die-der-realitaet-entsprechen-warum-intraday-reforecasting-die-antwort-ist\/\" aria-label=\"Prognosen, die der Realit\u00e4t entsprechen: Warum Intraday Reforecasting die Antwort ist\">\n\t\t\t\t\tPrognosen, die der Realit\u00e4t entsprechen: Warum Intraday Reforecasting die Antwort ist\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Mrz. 10, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/de\/blog\/prognosen-die-der-realitaet-entsprechen-warum-intraday-reforecasting-die-antwort-ist\/\" title=\"Mehr lesen\" aria-label=\"Mehr lesen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Mehr lesen<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tArbeitskr\u00e4fte-Management\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/blog\/von-legacy-zu-web-wie-modernes-webbasiertes-wfm-zukunftssichere-effizienz-liefert\/\" aria-label=\"Von Legacy zu Web: Wie modernes, webbasiertes WFM zukunftssichere Effizienz liefert\">\n\t\t\t\t\tVon Legacy zu Web: Wie modernes, webbasiertes WFM zukunftssichere Effizienz liefert\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Feb. 26, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/de\/blog\/von-legacy-zu-web-wie-modernes-webbasiertes-wfm-zukunftssichere-effizienz-liefert\/\" title=\"Mehr lesen\" aria-label=\"Mehr lesen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Mehr lesen<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytik\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/blog\/fuehrende-unternehmen-im-bereich-wem-und-crm-zusammenbringen-calabrio-x-salesforce-service-cloud\/\" aria-label=\"F\u00fchrende Unternehmen im Bereich WEM und CRM zusammenbringen: Calabrio x Salesforce Service Cloud\">\n\t\t\t\t\tF\u00fchrende Unternehmen im Bereich WEM und CRM zusammenbringen: Calabrio x Salesforce Service Cloud\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Feb. 11, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/de\/blog\/fuehrende-unternehmen-im-bereich-wem-und-crm-zusammenbringen-calabrio-x-salesforce-service-cloud\/\" title=\"Mehr lesen\" aria-label=\"Mehr lesen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Mehr lesen<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_b7c0c90e1bca2883f0b8eea55d99d8a9\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center 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