{"id":18143,"date":"2025-01-08T09:23:23","date_gmt":"2025-01-08T09:23:23","guid":{"rendered":"https:\/\/www.calabrio.com\/webinar-zur-stimme-des-agenten-contact-center-agenten-mit-ki-gesteuerten-tools-befaehigen\/"},"modified":"2025-07-21T06:41:23","modified_gmt":"2025-07-21T06:41:23","slug":"webinar-zur-stimme-des-agenten-contact-center-agenten-mit-ki-gesteuerten-tools-befaehigen","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/webinar-zur-stimme-des-agenten-contact-center-agenten-mit-ki-gesteuerten-tools-befaehigen\/","title":{"rendered":"Webinar zur Stimme des Agenten: Contact Center-Agenten mit KI-gesteuerten Tools bef\u00e4higen"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_51d0b3f6783dff5551e40bf1500e9f65\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tWebinar : Die Stimme des Agenten\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_51d0b3f6783dff5551e40bf1500e9f65\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns py80 webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>In den letzten Jahren hat sich die Rolle des Contact Center-Agenten stark gewandelt und ist komplexer, sichtbarer und strategisch wichtiger geworden. Da die Anfragen \u00fcber verschiedene Kan\u00e4le eingehen, stehen die Agenten mehr denn je unter Druck, unvorhersehbare und komplexe Kundeninteraktionen zu bearbeiten. Wenn Agenten unterst\u00fctzt, bef\u00e4higt und mit den richtigen Tools ausgestattet werden, k\u00f6nnen sie einen hervorragenden Kundenservice bieten. Die Anforderungen der heutigen Multi-Kanal-Umgebung machen es jedoch schwierig, eine durchg\u00e4ngig einf\u00fchlsame und kompetente Betreuung zu bieten.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Calabrio hat auch mit Get Out of Wrap zusammengearbeitet, um direkt von denen zu h\u00f6ren, die an der Front stehen. Durch die Befragung von 530 Contact Center-Agenten aus verschiedenen europ\u00e4ischen Organisationen haben wir wertvolle Einblicke in die &#8222;Stimme des Agenten&#8220; gewonnen. Ziel war es, die wahre Natur des t\u00e4glichen Arbeitslebens aufzudecken und herauszufinden, wie sich Verbesserungen in der Branche &#8211; wie bessere Tools, hybride Arbeitsmodelle und mehr Autonomie &#8211; auf die Motivation und das Selbstvertrauen der Agenten auswirken. Nehmen Sie an unserem kommenden Webinar mit Ed Creasey, VP of Sales Engineering bei Calabrio, teil und erfahren Sie, was Agenten brauchen, um stolz und engagiert in ihrer Rolle zu sein.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Ed wird zeigen, wie die Qualit\u00e4tsmanagement- und Analysetools von Calabrio, erweitert durch KI, Training und Coaching durch datengest\u00fctzte Erkenntnisse ver\u00e4ndern k\u00f6nnen. Erfahren Sie, wie Calabrio Workforce Management die Prognosen und den Personaleinsatz f\u00fcr saisonale und dynamische Anforderungen optimiert und so sicherstellt, dass Ihr Team immer vorbereitet ist.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\" id=\"h-in-this-webinar-you-ll-learn\">In diesem Webinar erfahren Sie mehr:<\/h4>\n<\/div>\n\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_1b0792be1933030e2fab665eef81cc67\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Aktuelle Trends bei der Einbindung, Autonomie und Unterst\u00fctzung von Agenten in Kontaktzentren<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.avif\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.avif\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.avif\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Einblicke aus erster Hand von Agenten dar\u00fcber, was funktioniert und was verbessert werden muss<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-2.avif\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-2.avif\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-2.avif\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Praktische M\u00f6glichkeiten zur Nutzung von Technologie, um Ihre Mitarbeiter an der Front zu unterst\u00fctzen<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_1b0792be1933030e2fab665eef81cc67\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group cta_banner\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/7rd0n23679.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-id='7rd0n23679']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/7rd0n23679\/swatch');; \"\u200c\") display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"7rd0n23679\"><\/wistia-player>\n<\/div>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\" id=\"h-when\">Wenn<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>2025-01-13<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>13:00 &#8211; 13:45 GMT<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col col_2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Sprecher Bio<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"314\" height=\"300\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/image-1.jpg\" alt=\"\" class=\"wp-image-17634\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/image-1.jpg 314w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/image-1-300x287.jpg 300w\" sizes=\"auto, (max-width: 314px) 100vw, 314px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-center main_head\">Ed Creasey<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center\"><strong>Direktor f\u00fcr Vorverkauf<\/strong><br\/><strong>Beratung und Engineering<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Ed Creasey ist Director of Pre-Sales Consulting and Engineering bei Calabrio. Er leitet ein globales Team, das sich um die L\u00f6sung von Kundenproblemen und die Verbesserung von Kundenerlebnissen k\u00fcmmert.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Wir verf\u00fcgen \u00fcber umfassendes Fachwissen in den Bereichen Contact Center und Customer Experience (CX) &#8211; einschlie\u00dflich<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>AI<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Analytik<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Optimierung der Arbeitskr\u00e4fte<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Cloud-Plattformen<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>&#8211; Er arbeitet mit Zuh\u00f6rern und Kunden auf der ganzen Welt zusammen. Eds Leidenschaft gilt der F\u00fchrung von Teams, dem Vorantreiben von Innovationen und dem Erzielen au\u00dfergew\u00f6hnlicher Ergebnisse f\u00fcr Unternehmen und ihre Kunden.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.py80 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n  p {\n    margin-bottom: 15px;\n  }\n\n  .pb80 {\n    padding-bottom: 80px;\n  }\n  .mt40 {\n    margin-top: 40px;\n  }\n  .mt60 {\n    margin-top: 60px;\n  }\n  .mb40 {\n    margin-bottom: 40px;\n  }\n  .icon_bx_sec .card-icon {\n    min-height: unset;\n  }\n  .text_img_sec .absolute svg {\n    opacity: 0;\n  }\n  .secondary-hero-card > .container > div {\n    margin-top: 0;\n    margin-bottom: 0;\n  }\n  .text_img_sec .js-wrap img {\n    object-fit: contain;\n  }\n\n  .wysiwyg:has(> .additional_text) {\n    background: #d2f3fa;\n  }\n  .min_77 {\n    min-height: 77px;\n  }\n\n  .text_img_sec h3 {\n    margin-bottom: 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