{"id":23201,"date":"2025-02-10T17:59:21","date_gmt":"2025-02-10T17:59:21","guid":{"rendered":"https:\/\/www.calabrio.com\/the-grid-report-fuer-contact-center-mitarbeiter-sommer-2024\/"},"modified":"2025-05-23T08:11:33","modified_gmt":"2025-05-23T08:11:33","slug":"the-grid-report-fuer-contact-center-mitarbeiter-sommer-2024","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/the-grid-report-fuer-contact-center-mitarbeiter-sommer-2024\/","title":{"rendered":"The Grid\u00ae Report f\u00fcr Contact Center-Mitarbeiter | Sommer 2024"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_fc2ba94f8e0ef9c8215e92d5c7a48791\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h1 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Benutzerdefinierter Marktbericht<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tThe Grid\u00ae Report f\u00fcr Contact Center-Mitarbeiter | Sommer 2024\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Produkt- &amp; Kundenerlebnis-Raster der Anbieter<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vm\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\n<!-- New Iframe -->\n<!-- <iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vf\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe> -->\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_fc2ba94f8e0ef9c8215e92d5c7a48791\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tclass=\"container text-image-with-cards flex flex-col gap-l\/xxl md:gap-0\"\n\tid=\"\"\n\tdata-theme-block-id=\"block_8b6267c893a9035e47f75d0ade60949e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div style=\"background-color: #FFFFFF\" class=\"z-[1] flex flex-col-reverse gap-l\/m md:flex-row md:gap-0 py-c\/xxl\">\n\t\t\t\t\t<div class=\"flex items-center md:pt-l\/m md:pr-l\/m md:pb-l\/m w-full md:w-[51%]\">\n\t\t\t\t<div class=\"flex flex-col md:pb-l\/xs gap-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"text-image-with-cards__description wysiwyg overflow-ellipsis md:line-clamp-none\"><p>&#8222;Die Rankings in den G2-Berichten basieren auf Daten, die uns von echten Softwarek\u00e4ufern zur Verf\u00fcgung gestellt wurden. Potenzielle K\u00e4ufer wissen, dass sie diesen Erkenntnissen bei der Recherche und Auswahl von Software vertrauen k\u00f6nnen, da sie auf \u00fcberpr\u00fcften, verifizierten und authentischen Bewertungen beruhen.&#8220; &#8211; Sara Rossio, Leiterin der Produktabteilung bei G2<\/p>\n<p>Auszeichnungen sind eine eindrucksvolle Best\u00e4tigung f\u00fcr das Engagement eines Unternehmens, das sich das Vertrauen seiner Nutzer verdient hat. Sie signalisieren den Benutzern, dass sie das Gef\u00fchl haben, mit einem L\u00f6sungsanbieter zusammenzuarbeiten, der durch au\u00dfergew\u00f6hnlichen Service und erstklassige Technologien, die sich mit ihren Bed\u00fcrfnissen weiterentwickeln, innovativ ist. Calabrio ist ein Leader in der Kategorie Contact Center Workforce und hat 17 Auszeichnungen und 21 Abzeichen erhalten!<\/p>\n<p>Dieser Bericht ordnet Produkte, die mindestens 10 Bewertungen erhalten haben, nach Marktpr\u00e4senz und Kundenfeedback (basierend auf Nutzerbewertungen) in vier Kategorien auf dem Grid\u00ae ein.<\/p>\n<p>Um sich f\u00fcr die Aufnahme in die Kategorie Contact Center Workforce zu qualifizieren, muss ein Produkt:<\/p>\n<ul>\n<li>Prognostizieren Sie den Bedarf an Kundenanrufen.<\/li>\n<li>Prognostizieren Sie die Anzahl der Agenten auf der Grundlage historischer Trends.<\/li>\n<li>Erm\u00f6glichen Sie die Erstellung und Bearbeitung von Arbeitspl\u00e4nen f\u00fcr Agenten.<\/li>\n<li>Verschaffen Sie sich einen \u00dcberblick \u00fcber das Anrufvolumen und die Leistung der Agenten.<\/li>\n<li>Stellen Sie Analyse-Dashboards und Anrufaufzeichnungen bereit, um Managern einen Einblick in Leistung und Qualit\u00e4t zu geben.<\/li>\n<\/ul>\n<p>Lesen Sie den Bericht, um 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