{"id":23210,"date":"2025-02-10T21:17:28","date_gmt":"2025-02-10T21:17:28","guid":{"rendered":"https:\/\/www.calabrio.com\/ventana-research-agent-management-value-index\/"},"modified":"2026-02-24T10:21:59","modified_gmt":"2026-02-24T10:21:59","slug":"ventana-research-agent-management-value-index","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/ventana-research-agent-management-value-index\/","title":{"rendered":"Ventana Research Agent Management Value Index"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_2bdd20b6413f9f7365f47b15de521e3f\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h1 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Analystenbericht<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tVentana Research Einkaufsf\u00fchrer 2023: Agent Management\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Bewertung der Produkte und der Kundenerfahrung von Anbietern<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<!-- <iframe id=\"hero_form\" src=\"https:\/\/info.calabrio.com\/l\/134381\/2021-06-03\/63b3wq\" width=\"100%\" height=\"600px\" frameborder=\"0\"><\/iframe> -->\n\n\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vx\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_2bdd20b6413f9f7365f47b15de521e3f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tclass=\"container text-image-with-cards flex flex-col gap-l\/xxl md:gap-0\"\n\tid=\"\"\n\tdata-theme-block-id=\"block_84e95699b398554b0219846dd525992d\"\n\tdata-aos=\"fade-up\"\n>\n\t<div style=\"background-color: #FFFFFF\" class=\"z-[1] flex flex-col-reverse gap-l\/m md:flex-row md:gap-0 py-c\/xxl\">\n\t\t\t\t\t<div class=\"flex items-center md:pt-l\/m md:pr-l\/m md:pb-l\/m w-full md:w-[51%]\">\n\t\t\t\t<div class=\"flex flex-col md:pb-l\/xs gap-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"text-image-with-cards__description wysiwyg overflow-ellipsis md:line-clamp-none\"><p>&#8222;Optimierte Contact Center-Prozesse zeichnen sich durch Agenten aus, die in der Lage sind, im Namen des Kunden zu handeln, und die durch Technologie unterst\u00fctzt werden, die die produktive Kapazit\u00e4t der Mitarbeiter erg\u00e4nzt, leitet und erweitert.&#8220;<\/p>\n<p>&nbsp;<\/p>\n<p>Der Ventana Research Agent Management Buyers Guide: 2023 Agent Management bewertet und klassifiziert Anbieter, die Produkte anbieten, die die Schl\u00fcsselelemente des Agentenmanagements abdecken. Calabrio ist in der h\u00f6chsten Kategorie als vorbildlicher Anbieter eingestuft und geh\u00f6rt in 6 von 7 Bereichen zum Value Index Leader.<\/p>\n<p>&nbsp;<\/p>\n<p>Der Bericht ist so strukturiert, dass er den RFI\/RFP-Prozess nachbildet, indem er alle Kriterien enth\u00e4lt, die f\u00fcr die Bewertung, Auswahl, Nutzung und Pflege von Technologien und die Pflege von Beziehungen zu Anbietern erforderlich sind.<\/p>\n<p>&nbsp;<\/p>\n<p>Lesen Sie den Bericht, um zu sehen, wie Calabrio abschneidet:<\/p>\n<ul>\n<li>F\u00e4higkeit<\/li>\n<li>Benutzerfreundlichkeit<\/li>\n<li>Verwaltbarkeit<\/li>\n<li>Verl\u00e4sslichkeit<\/li>\n<li>Anpassungsf\u00e4higkeit<\/li>\n<li>Anbieter-Validierung<\/li>\n<\/ul>\n<p>Welche Bereiche sind f\u00fcr Ihr Unternehmen im Moment besonders wichtig? Laden Sie den Bericht herunter, um mehr zu erfahren.<\/p>\n<p>&nbsp;<\/p>\n<p>Ventana Research, Agent Management Value Index: 2022 Anbieter- und Produktbewertung, 17 Dezember, 2021<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"btn-primary\" href=\"#hero_form\">Jetzt herunterladen<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"relative w-full md:w-[49%] aspect-square\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tz-[2] w-full h-full image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_239002849-2-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_239002849-2-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_239002849-2-scaled.webp 2560w, 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