{"id":23213,"date":"2025-02-10T21:26:58","date_gmt":"2025-02-10T21:26:58","guid":{"rendered":"https:\/\/www.calabrio.com\/2022-stand-der-contact-center\/"},"modified":"2026-02-24T09:59:59","modified_gmt":"2026-02-24T09:59:59","slug":"2022-stand-der-contact-center","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/2022-stand-der-contact-center\/","title":{"rendered":"2022 Stand der Contact Center"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_776a52a642cbaab7c55a80ae132c599b\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h1 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Forschungsbericht<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tStand der Contact Center 2022\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Jahresbericht \u00fcber neue Trends, Herausforderungen und Erwartungen im Kundenservice<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<iframe id=\"hero_form\" src=\"https:\/\/info.calabrio.com\/l\/134381\/2021-06-03\/63b3wq\" width=\"100%\" height=\"600px\" frameborder=\"0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_776a52a642cbaab7c55a80ae132c599b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tclass=\"container text-image-with-cards flex flex-col gap-l\/xxl md:gap-0\"\n\tid=\"\"\n\tdata-theme-block-id=\"block_832527bac8c296f212eeb55306891576\"\n\tdata-aos=\"fade-up\"\n>\n\t<div style=\"background-color: #FFFFFF\" class=\"z-[1] flex flex-col-reverse gap-l\/m md:flex-row md:gap-0 py-c\/xxl\">\n\t\t\t\t\t<div class=\"flex items-center md:pt-l\/m md:pr-l\/m md:pb-l\/m w-full md:w-[51%]\">\n\t\t\t\t<div class=\"flex flex-col md:pb-l\/xs gap-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"text-image-with-cards__description wysiwyg overflow-ellipsis md:line-clamp-none\"><p>Contact Center sind entscheidend f\u00fcr den Erfolg einer Marke und m\u00fcssen einen menschenzentrierten Service und eine flexible Technologie bieten, um die Loyalit\u00e4t der Kunden zu erhalten.<\/p>\n<p>&nbsp;<\/p>\n<p>Das haben wir herausgefunden, als wir 500 Contact Center Manager und Verbraucher in der ganzen Welt befragt haben. Unser Ziel war es, die wichtigsten Erwartungen, Fehleinsch\u00e4tzungen und aufkommenden Strategien im Zusammenhang mit Contact Center-Erfahrungen aufzudecken. Und die Ergebnisse enth\u00fcllten eine grundlegende Wahrheit: Ohne das menschliche Element kann keine noch so gro\u00dfe Technologie ein Markenerlebnis zusammenhalten.<\/p>\n<p>&nbsp;<\/p>\n<p>In diesem Bericht finden Sie Antworten auf wichtige Fragen wie:<\/p>\n<ul>\n<li>Stimmen Ihre Annahmen mit dem \u00fcberein, was Ihre Kollegen denken und worauf sie vorbereitet sind?<\/li>\n<li>Sind Ihre Priorit\u00e4ten auf die tats\u00e4chlichen Bed\u00fcrfnisse der Verbraucher abgestimmt, einschlie\u00dflich der Erwartungen an die Leistung der Agenten und die Kommunikationskan\u00e4le?<\/li>\n<li>Wissen Sie, welche Servicefaktoren Verbraucher dazu veranlassen, die Marke zu wechseln?<\/li>\n<\/ul>\n<p>Erhalten Sie einen Einblick in den entscheidenden Trend, der den Erfolg von Contact Centern im Jahr 2022 und dar\u00fcber hinaus bestimmt. 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