{"id":24609,"date":"2025-03-25T08:49:07","date_gmt":"2025-03-25T08:49:07","guid":{"rendered":"https:\/\/www.calabrio.com\/zustand-des-contact-centers-2025\/"},"modified":"2025-09-02T06:06:43","modified_gmt":"2025-09-02T06:06:43","slug":"zustand-des-contact-centers-2025","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/zustand-des-contact-centers-2025\/","title":{"rendered":"Zustand des Contact Centers 2025"},"content":{"rendered":"<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns hero_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h1 class=\"wp-block-heading\">Zustand des Contact Centers 2025<\/h1>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Calabrio hat mehr als 400 F\u00fchrungskr\u00e4fte von Contact Centern weltweit befragt, und die Botschaft ist klar: KI ist nicht l\u00e4nger <em>die Zukunft<\/em> &#8211; sie ist bereits da. 98% der Contact Center nutzen es bereits, aber wie gro\u00df ist seine Wirkung wirklich?<br\/> <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Im 2025 State of the Contact Center Report zeigen wir Ihnen, wie Sie die Kluft zwischen KI, Ihren Agenten und der Zukunft der Kundenerfahrung \u00fcberbr\u00fccken k\u00f6nnen.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons two_button_container is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button btn-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"#GetTheReport\">Laden Sie den Bericht herunter<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\"><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/e89toxgfbv.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-id='e89toxgfbv']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/e89toxgfbv\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"e89toxgfbv\" aspect=\"1.7777777777777777\"><\/wistia-player>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_e0169f599a1dc33b638b405dba220d1b\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"\u00dcberschrift-XL text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tEntdecken Sie die wichtigsten Trends, die die Zukunft der Contact Center bestimmen\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>KI hat das Contact Center bereits ver\u00e4ndert &#8211; aber unter der Oberfl\u00e4che gibt es noch mehr zu entdecken. Der Bericht &#8222;State of the Contact Center 2025&#8220; enth\u00fcllt die wahre Geschichte. Mit der zunehmenden Verbreitung von KI sehen sich Contact Center mit immer komplexeren Problemen konfrontiert: steigende Kundenerwartungen, anspruchsvollere Interaktionen und sich ver\u00e4ndernde Rollen der Agenten. KI treibt die Automatisierung und Effizienz voran, aber 61% der Contact Center berichten immer noch von emotionaleren Kundeninteraktionen.<\/p>\n<p>&nbsp;<\/p>\n<p>Schulungen finden statt, aber kritische Bereiche wie emotionale Intelligenz und soziale F\u00e4higkeiten werden nicht priorisiert. Dadurch sind die Teams an der Front nicht ausreichend auf die Anforderungen der Kunden von heute vorbereitet.<\/p>\n<p>&nbsp;<\/p>\n<p>Abgesehen von den Wachstumsschmerzen der k\u00fcnstlichen Intelligenz gibt es eine tiefere Diskrepanz: Obwohl die F\u00fchrungskr\u00e4fte wissen, dass Engagement, Entwicklung und Karrierewachstum der Schl\u00fcssel zur Mitarbeiterbindung sind, kommen viele Unternehmen zu kurz, was zu h\u00f6herer Fluktuation und geringerer Zufriedenheit f\u00fchrt. Der diesj\u00e4hrige Bericht untersucht, wie KI, Agentenerfahrung und Personalstrategien aufeinander abgestimmt werden m\u00fcssen.<\/p>\n<p>&nbsp;<\/p>\n<p>Das Ergebnis? KI ist unverzichtbar, aber der Erfolg h\u00e4ngt davon ab, dass die Technologie mit echten Investitionen in Menschen kombiniert wird, um eine nachhaltige Wirkung zu erzielen.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_e0169f599a1dc33b638b405dba220d1b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_e0169f599a1dc33b638b405dba220d1b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container  layout_2 \"\n\tid=\"\"\n\tdata-aos=\"fade-up\">\n\t<div\n\t\tdata-theme-block-id=\"block_8733c661fdc11c4008e2ccd7de042fc5\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-2.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tDie tats\u00e4chlichen Auswirkungen von KI &#8211; jenseits des Hypes\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-3.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-3.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-3.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWie sich die Rolle des Agenten im Contact Center von heute weiterentwickelt\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-4.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-4.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-4.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWelche KPIs sind wirklich wichtig (und welche nicht?)\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-5.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-5.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-5.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWie sieht die Zukunft der Kundenbindung aus?\t<\/h3>\n\t\n\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"section_footer\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t<a href=\"#GetTheReport\"  class=\"btn-primary\">Download the report<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_8733c661fdc11c4008e2ccd7de042fc5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<style>\n\t\/* icon-card-grid style  *\/\n\t.icon-card-grid .section_footer {\n\t\tdisplay: flex;\n\t\tflex-direction: column;\n\t\tjustify-content: center;\n\t\talign-items: center;\n\t\tgap: 20px;\n\t\tpadding-bottom: 96px;\n\t}\n\n\t.icon-card-grid.layout_2 {\n\t\tbackground: #d2f3fa !important;\n\t}\n\n\t.icon-card-grid.layout_2 .icon-wrapper {\n\t\tgrid-template-columns: repeat(4, minmax(0, 1fr));\n\t\tgap: 24px;\n\t}\n\n\t.icon-card-grid.layout_2 .card-icon {\n\t\tbackground: #fff !important;\n\t\tpadding: 32px !important;\n\t\tborder: 0;\n\t}\n\n\t.icon-card-grid.layout_2 .js-wrap {\n\t\tmax-width: unset;\n\t\tmax-height: unset;\n\t\twidth: 64px;\n\t}\n\n\t.icon-card-grid.layout_2 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image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"83%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          83%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Leiter von Contact Centern stimmen der Aussage zu, dass KI einen Rund-um-die-Uhr-Kundensupport \u00fcber alle Kan\u00e4le hinweg erm\u00f6glichen und damit die Erreichbarkeit und den Komfort revolutionieren wird.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"71%  \" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          71%  \t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Leiter von Contact Centern erwarten, dass die Einf\u00fchrung von KI durch ethische Bedenken, Fragen des Datenschutzes und regulatorische Herausforderungen eingeschr\u00e4nkt wird.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-7-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-7-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-7-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"61%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          61%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Leiter von Contact Centern haben im letzten Jahr eine Zunahme schwieriger Kundeninteraktionen festgestellt.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-2 xl:row-span-1 md:col-span-1 md:row-span-2 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] lg:w-12 lg:h-12 md:w-16 md:h-16 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"87%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          87%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tDie E-Mail war mit 87% der Nutzer, die sie als gut oder ausgezeichnet bewerteten, der erfolgreichste Kanal, dicht gefolgt von X (Twitter) mit 86%.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-8-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-8-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-8-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"36%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          36%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Contact Center haben eine echte Omnichannel-Einrichtung.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"31%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          31%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder CX-Plattformen und 35% der WFM-Plattformen sind noch vor Ort installiert.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_47c3eabc1094b8d749f481065eb42795\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<style>\n\t@media (max-width:1366px) {\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-size: 14px;\n\t\t}\n\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-size: 14px;\n\t\t\tmargin-top: 10px;\n\t\t}\n\t}\n\n\t@media (min-width:767px) {\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) .js-wrap,\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4) .js-wrap {\n\t\t\twidth: 60px;\n\t\t\theight: 60px;\n\t\t}\n\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper {\n\t\t\tgrid-template-columns: repeat(8, 1fr) !important;\n\t\t\tgrid-template-rows: repeat(1, 1fr) !important;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card {\n\t\t\tpadding: 48px 28px;\n\t\t\tjustify-content: start;\n\t\t\tgap: 12px;\n\t\t\tgrid-row: unset !important;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4),\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) {\n\t\t\tpadding: 28px 48px;\n\t\t}\n\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-weight: 500;\n\t\t\tfont-size: 16px;\n\t\t\tline-height: 140%;\n\t\t\ttext-transform: capitalize;\n\t\t\tletter-spacing: 0.02em;\n\t\t}\n\n\t\tsection.stats-wrapper:has(.six_grid_layout) {\n\t\t\tflex-direction: column;\n\t\t}\n\n\t\tsection.stats-wrapper:has(.six_grid_layout)>div {\n\t\t\twidth: 100%;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) {\n\t\t\tgrid-column: 1 \/ 5 !important;\n\t\t\ttransform: translate(-8px, 0);\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(2) {\n\t\t\tgrid-column: 1 \/ 3 !important;\n\t\t\ttranslate: -8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(3) {\n\t\t\tgrid-column: 3 \/ 5 !important;\n\t\t\ttranslate: -8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4) {\n\t\t\tgrid-row: 1 !important;\n\t\t\tgrid-column: 5 \/ 9 !important;\n\t\t\ttransform: translate(8px, 0);\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(5) {\n\t\t\tgrid-column: 5 \/ 7 !important;\n\t\t\ttranslate: 8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(6) {\n\t\t\tgrid-column: 7 \/ 9;\n\t\t\ttranslate: 8px 0px;\n\t\t}\n\n\t}\n<\/style>\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_42b09329dfb3c557d9e8e180774b55ad\"\n\t\tid=\"img_with_text\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tKI: Bereits ein Eckpfeiler moderner Contact Center  \t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Mit 98% der Contact Center, die KI einsetzen, ist ihre Wirkung unbestreitbar. Von Chatbots bis hin zu KI-gesteuerten Analysen &#8211; diese Technologien steigern die Effizienz und Leistung. Mit Blick auf die Zukunft sagen 83% der Manager, dass KI ihnen dabei helfen wird, einen 24\/7 Omnichannel-Support zu bieten, w\u00e4hrend 78% sagen, dass sie Contact Center in proaktive, pr\u00e4diktive und personalisierte Zentren der Kundenbindung verwandeln wird. Die Entwicklung der KI wird das Wohlbefinden der Agenten verbessern, die Personalplanung optimieren und die Kundenbetreuung personalisieren &#8211; und damit die Zukunft der Branche pr\u00e4gen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-scaled.webp 2544w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-298x300.webp 298w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-1018x1024.webp 1018w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-150x150.webp 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-768x773.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-1526x1536.webp 1526w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/98-2035x2048.webp 2035w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tKI-Herausforderungen: Die Einf\u00fchrung bringt Wachstumsschmerzen mit sich\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Obwohl KI weltweit weit verbreitet ist, sagen 20% der Contact Center, dass die Herausforderungen die Vorteile \u00fcberwiegen. Hohe Kosten (33%), schlechte Systemintegration (30%) und mangelndes Vertrauen der Mitarbeiter (32%) sind neben potenziellen ethischen und regulatorischen Bedenken die gr\u00f6\u00dften H\u00fcrden. 43 % der F\u00fchrungskr\u00e4fte wollen KI nun intern implementieren. Der Schwerpunkt liegt dabei auf besserer Kontrolle, Integration und langfristigem Nutzen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-scaled.webp 2544w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-298x300.webp 298w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-1018x1024.webp 1018w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-150x150.webp 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-768x773.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-1526x1536.webp 1526w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/71-2035x2048.webp 2035w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tDie Abkopplung der Agentenerfahrung (AX): Contact Center-Manager m\u00fcssen das Gespr\u00e4ch suchen\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Die KI ver\u00e4ndert die Kontaktzentren und gibt den Mitarbeitern die M\u00f6glichkeit, sich auf die komplexesten und emotionalsten Interaktionen zu konzentrieren. F\u00fchrungskr\u00e4fte erkennen die Notwendigkeit von emotionaler Intelligenz, Anpassungsf\u00e4higkeit und Belastbarkeit an, doch ihr Handeln ist nicht darauf ausgerichtet. Obwohl Einf\u00fchlungsverm\u00f6gen die am meisten vermisste F\u00e4higkeit von Agenten ist, setzen 64% der Unternehmen keine Priorit\u00e4ten bei der Schulung emotionaler Intelligenz oder sozialer Interaktion. Gleichzeitig vers\u00e4umen es 59 %, den Agenten bei der Navigation durch KI-gesteuerte Arbeitsabl\u00e4ufe mit Coaching und Support zur Seite zu stehen. Es ist vielleicht keine \u00dcberraschung, dass 32% der F\u00fchrungskr\u00e4fte das Misstrauen der Agenten gegen\u00fcber KI als Hauptproblem nennen. Die Diskrepanz ist klar: Um die Mitarbeiter wirklich zu unterst\u00fctzen und AX zu verbessern, m\u00fcssen Unternehmen in die richtige Unterst\u00fctzung investieren &#8211; nicht nur in die richtige Technologie.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-scaled.webp 2544w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-298x300.webp 298w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-1018x1024.webp 1018w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-150x150.webp 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-768x773.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-1526x1536.webp 1526w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/4in10-2035x2048.webp 2035w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tDie neue CX-Realit\u00e4t: Schneller, personalisiert und immer verf\u00fcgbar  \t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Die hohen Erwartungen der Kunden steigen weiter an. Im letzten Jahr haben 40 % der Contact Center eine steigende Nachfrage nach 24\/7-Erreichbarkeit festgestellt und 36 % sagen, dass die Kunden mehr Personalisierung, Geschwindigkeit und Transparenz erwarten. Gleichzeitig berichten 61% der Contact Center Manager von einer Zunahme schwieriger Kundeninteraktionen. Da Omnichannel-Erfahrungen zur Norm werden, m\u00fcssen sich Unternehmen schnell anpassen, um den steigenden Anforderungen gerecht zu werden und gleichzeitig das Vertrauen und die Effizienz aufrechtzuerhalten &#8211; aber nur 36% der Contact Center haben eine echte Omnichannel-Einrichtung.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Customers-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Customers-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Customers-1.png 735w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Customers-1-298x300.png 298w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Customers-1-150x150.png 150w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_42b09329dfb3c557d9e8e180774b55ad\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<style>\n\t[data-theme-block-id=\"block_19bf52f249b2245a5ede70e799ca34af\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #080f21;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: rgb(255,255,255);\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: #ffffff;\n\t\t}\n\n\t\t.featured-resources__description {\n\t\t\tcolor: #ffffff;\n\t\t}\n\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t.featured-resources__wrapper {\n\t\t\t\tbackground-color: #080f21;\n\t\t\t}\n\n\t\t\t.featured-resources__header {\n\t\t\t\tborder-color: rgb(255,255,255);\n\t\t\t}\n\n\t\t\t.featured-resources__headline {\n\t\t\t\tcolor: #ffffff;\n\t\t\t}\n\n\t\t\t.featured-resources__description {\n\t\t\t\tcolor: #ffffff;\n\t\t\t}\n\t\t}\n\t}\n<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t\tclass=\"overflow-hidden\"\n\t\tdata-theme-block-id=\"block_19bf52f249b2245a5ede70e799ca34af\"\n\t>\n\t\t<div\n\t\t\tclass=\"container featured-resources__wrapper flex flex-col py-l\/xxl overflow-hidden \">\n\t\t\t<div\n\t\t\t\tclass=\"featured-resources__header flex gap-c\/xl py-c\/l border-t-thick\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t<div class=\"flex flex-col flex-1 basis-0 gap-c\/m \">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"featured-resources__headline heading-small\">\n\t\t\t\t\t\tZustand des Contact Centers: Ein Blick zur\u00fcck auf die wichtigsten Ver\u00e4nderungen in der Branche\t\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"featured-resources__description wysiwyg\"><p>Bleiben Sie auf dem Laufenden, indem Sie fr\u00fchere Berichte lesen, die Trends, Herausforderungen und Innovationen aufdecken, die die Contact Center-Branche gepr\u00e4gt haben.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div\n\t\t\tclass=\"z-0 block w-[calc(100vw)] -ml-page-margin custom-arrow-wrapper\t\t\t lg:w-full lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  !my-c\/l !m-0 swiper--navigation-rounded swiper--margin-left swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"slidesPerView\":1.247,\"spaceBetween\":16,\"slidesOffsetAfter\":16,\"breakpoints\":{\"744\":{\"slidesPerView\":2.12},\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper lg:!grid lg:grid-cols-3 gap-y-c\/l lg:gap-c\/l\">\n\t\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[4\/3] xl:aspect-[79\/50] xxl:aspect-[98\/45] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1.webp 1136w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1-300x190.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1-1024x649.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1-768x487.webp 768w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/2023-bericht-ueber-den-zustand-des-contact-centers\/\" aria-label=\"2023 Bericht \u00fcber den Zustand des Contact Centers\">\n\t\t\t\t\t2023 Bericht \u00fcber den Zustand des Contact Centers\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Feb. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/de\/2023-bericht-ueber-den-zustand-des-contact-centers\/\" title=\"Mehr lesen\" aria-label=\"Mehr lesen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Mehr lesen<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[4\/3] xl:aspect-[79\/50] xxl:aspect-[98\/45] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image.webp 758w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-300x190.webp 300w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/2022-stand-der-contact-center\/\" aria-label=\"2022 Stand der Contact Center\">\n\t\t\t\t\t2022 Stand der Contact Center\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Feb. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/de\/2022-stand-der-contact-center\/\" title=\"Mehr lesen\" aria-label=\"Mehr lesen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Mehr lesen<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[4\/3] xl:aspect-[79\/50] xxl:aspect-[98\/45] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytik\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/de\/blog\/zustand-des-contact-centers-2021-die-cloud-ist-da\/\" aria-label=\"Zustand des Contact Centers 2021: Die Cloud ist da\">\n\t\t\t\t\tZustand des Contact Centers 2021: Die Cloud ist da\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Mrz. 30, 2021<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/de\/blog\/zustand-des-contact-centers-2021-die-cloud-ist-da\/\" title=\"Mehr lesen\" aria-label=\"Mehr lesen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Mehr lesen<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_19bf52f249b2245a5ede70e799ca34af\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"GetTheReport\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_bbf8914d559ee8449163c52b2b4d1225\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tLaden Sie Ihr Exemplar herunter\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Im 2025 State of the Contact Center Report untersuchen wir, wie Sie die Kluft zwischen KI, Ihren Agenten und der Zukunft der Kundenerfahrung \u00fcberbr\u00fccken k\u00f6nnen. Im Inneren werden Sie entdecken:<\/p>\n<ul>\n<li>Die tats\u00e4chlichen Auswirkungen der KI &#8211; jenseits des Hypes<\/li>\n<li>Wie sich die Rolle des Agenten im Contact Center von heute weiterentwickelt<\/li>\n<li>Welche KPIs wirklich wichtig sind (und welche nicht)<\/li>\n<li>Wie sieht die Zukunft der Kundenbindung aus?<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t>\n\t\t\t<!-- <iframe src=\"https:\/\/info.calabrio.com\/l\/134381\/2025-03-11\/8y2n5w\" width=\"100%\" height=\"500\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe> -->\n\n<!-- New Iframe -->\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vb\" width=\"100%\" height=\"600\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_bbf8914d559ee8449163c52b2b4d1225\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 48px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 56px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>section#form_section .hero-with-form__left>div, section#form_section .hero-with-form__left>div>div {\n    padding-top: 0;\n}\n\nsection#form_section .hero-with-form__left .wysiwyg.text-center ,\nsection#form_section .hero-with-form__left h1{\n    text-align: left;\n}\n  #hero_sc_banner .secondary-hero__image {\n    box-shadow: -3px 7px 8px 0px rgb(0 0 0 \/ 22%);\n    overflow: visible;\n  }\n  section#hero_sc_banner .container {\n    overflow: visible;\n  }\n  .secondary-hero .btn-primary {\n    padding: 8px 40px;\n  }\n  #img_with_text .wysiwyg {\n    padding: 0;\n  }\n  .card-resource__body {\n    justify-content: start;\n    align-items: start;\n  }\n  div:has(> span.tag) {\n    display: none;\n  }\n  .hero_sec h1.wp-block-heading {\n    font-family: var(--Font-family-Primary), sans-serif;\n    font-size: var(--Font-size-Heading-Medium);\n    font-weight: var(--Font-weight-200);\n    line-height: 1.2;\n    letter-spacing: -0.005em;\n  }\n  .two_button_container a.wp-block-button__link.wp-element-button:after {\n    content: \"\";\n    position: absolute;\n    width: 20px;\n    height: 20px;\n    background: url(\/wp-content\/uploads\/2025\/03\/button-primary-red.svg)\n      no-repeat center left;\n    left: -27px;\n    scale: 0;\n    transition: 0.3s ease;\n    top: 1px;\n  }\n  .two_button_container .btn-tertiary a.wp-block-button__link {\n    color: var(--Text-Primary-AAA);\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 10px;\n  }\n  .two_button_container .btn-tertiary a.wp-block-button__link::after {\n    scale: 1;\n    width: 32px;\n    height: 32px;\n    border-radius: 50%;\n    background: url(\/wp-content\/uploads\/2025\/03\/button-2-white-1.svg) no-repeat\n      center var(--Background-UI-Action);\n    right: -40px;\n    left: auto;\n    top: -5px;\n    position: unset;\n    display: inline-block;\n  }\n  .two_button_container .btn-tertiary:hover a.wp-block-button__link::after {\n    background-image: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/button-2-white-hover.svg);\n    background-color: #fff;\n  }\n  .two_button_container .btn-tertiary:hover a.wp-block-button__link {\n    color: var(--Text-Highlight-AAA) !important;\n  }\n  .two_button_container .btn-tertiary {\n    min-width: 233px;\n  }\n  a.wp-block-button__link.wp-element-button {\n    position: relative;\n  }\n  .two_button_container {\n    padding-top: var(--Spacing-Components-XL);\n    padding-bottom: var(--Spacing-Components-Medium);\n  }\n  .two_button_container {\n    flex-direction: row;\n    flex-wrap: nowrap;\n  }\n  .two_button_container .btn-primary {\n    padding: 0 28px;\n  }\n  .hero_sec p {\n    color: #344679;\n  }\n  .two_button_container a.wp-block-button__link {\n    background: unset;\n    padding: 0;\n    text-decoration: unset !important;\n    font-family: var(--Font-family-Primary), sans-serif;\n    font-size: var(--Font-size-Body-Paragraph-Small);\n    line-height: 1.5;\n    transition: 0.3s ease;\n  }\n  .two_button_container .btn-primary:hover a:after {\n    scale: 1;\n  }\n\n  .two_button_container .btn-primary:hover a {\n    color: #000 !important;\n    transform: translate(20px, 0px);\n  }\n  .hero_sec > .container:nth-child(1) > div {\n    max-width: 536px;\n    flex-direction: column;\n    display: flex;\n  }\n  .two_button_container .btn-primary:hover a::after {\n    scale: 1;\n  }\n  .container:has(> .hero_sec) {\n    padding: 160px 0 80px 0 !important;\n    overflow: hidden;\n  }\n\n  body .hero_sec {\n    gap: 0;\n  }\n  .hero_sec > .container:nth-child(1) {\n    padding-left: var(--Spacing-Components-XL);\n    padding-right: var(--Spacing-Components-Large);\n  }\n  .hero_sec > .container:nth-child(2):after {\n    content: \"\";\n    position: absolute;\n    top: calc(calc(100% \/ 463 * 44) * -1);\n    z-index: -10;\n    aspect-ratio: 510 \/ 575;\n    height: calc(100% \/ 463 * 575);\n    background-size: contain;\n    background-repeat: no-repeat;\n  }\n  .hero_sec > .container:nth-child(2) {\n    position: relative;\n  }\n\n  .hero_sec > .container:nth-child(2) > div {\n    box-shadow: -3px 7px 8px 0px rgb(0 0 0 \/ 22%);\n    overflow: visible;\n  }\n\n  @media (min-width: 744px) {\n\n    section#hero_sc_banner .js-wrap.image {\n      aspect-ratio: 720 \/ 415;\n    }\n    .hero_sec > .container:nth-child(2):after {\n      right: -34%;\n      --tw-content: \"\";\n      content: var(--tw-content);\n      background-image: url('data:image\/svg+xml,%3Csvg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"269\" height=\"575\" viewBox=\"0 0 269 575\" fill=\"none\"%3E%3Crect x=\"195\" y=\"453\" width=\"24\" height=\"122\" rx=\"4\" fill=\"%23B8CAF9\"\/%3E%3Crect width=\"24\" height=\"198\" rx=\"4.83761\" transform=\"matrix(-1 0 0 1 24 0)\" fill=\"%235DB3C6\"\/%3E%3Crect x=\"254\" y=\"468\" width=\"24\" height=\"77\" rx=\"4\" fill=\"%23D2F3FA\"\/%3E%3Crect x=\"184\" y=\"389\" width=\"24\" height=\"105\" rx=\"4.83761\" fill=\"%235DB3C6\"\/%3E%3C\/svg%3E');\n    }\n  }\n  @media (min-width: 1024px) {\n    section.pre-footer-cta .container > div > div:nth-child(1) {\n      width: 43%;\n    }\n    .hero_sec > .container:nth-child(2):after {\n      right: 49px;\n      background-image: url('data:image\/svg+xml,%3Csvg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"269\" height=\"575\" viewBox=\"0 0 269 575\" fill=\"none\"%3E%3Crect x=\"195\" y=\"453\" width=\"24\" height=\"122\" rx=\"4\" fill=\"%23B8CAF9\"\/%3E%3Crect width=\"24\" height=\"198\" rx=\"4.83761\" transform=\"matrix(-1 0 0 1 24 0)\" fill=\"%235DB3C6\"\/%3E%3Crect x=\"254\" y=\"468\" width=\"24\" height=\"77\" rx=\"4\" fill=\"%23D2F3FA\"\/%3E%3Crect x=\"184\" y=\"389\" width=\"24\" height=\"105\" rx=\"4.83761\" fill=\"%235DB3C6\"\/%3E%3C\/svg%3E');\n    }\n  }\n  @media (min-width: 1440px) {\n    .hero_sec > .container:nth-child(1) {\n      padding-right: var(--Spacing-Layout-Medium);\n      padding-left: var(--Page-Page-margin);\n    }\n  }\n  @media (max-width: 744px) {\nsection#form_section .hero-with-form__left>div {\n    padding-bottom: 10px;\n}\n    #hero_sc_banner .secondary-hero__image .js-wrap {\n      aspect-ratio: 90 \/ 50;\n    }\n    body .hero_sec {\n      flex-wrap: wrap !important;\n    }\n    .hero_sec > .container:nth-child(1),\n    .hero_sec > .container:nth-child(2) {\n      width: 100%;\n    }\n    body .hero_sec {\n      flex-wrap: wrap !important;\n      flex-direction: column-reverse;\n      gap: 30px;\n    }\n    .two_button_container {\n   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Im 2025 State of the Contact Center Report zeigen [&hellip;]<\/p>\n","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-24609","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bericht \u00fcber den Zustand des Contact Centers 2025: Trends &amp; Analysen | Calabrio<\/title>\n<meta name=\"description\" content=\"Laden Sie Calabrio&#039;s State of the Contact Center 2025 herunter und erhalten Sie datengest\u00fctzte Einblicke und Analysen der wichtigsten Trends, die die Zukunft der Contact Center-Branche bestimmen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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