{"id":35558,"date":"2025-08-22T00:31:17","date_gmt":"2025-08-22T00:31:17","guid":{"rendered":"https:\/\/www.calabrio.com\/der-bericht-ueber-die-gesamten-wirtschaftlichen-auswirkungen\/"},"modified":"2026-03-19T05:48:32","modified_gmt":"2026-03-19T05:48:32","slug":"der-bericht-ueber-die-gesamten-wirtschaftlichen-auswirkungen","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/der-bericht-ueber-die-gesamten-wirtschaftlichen-auswirkungen\/","title":{"rendered":"Der Bericht \u00fcber die gesamten wirtschaftlichen Auswirkungen"},"content":{"rendered":"\n\t<section\n\t\tid=\"hero_sc_banner\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #fff\"\n\t\tdata-theme-block-id=\"block_a91e15ef8063bbaa55ebaf7ec1c5ab69\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #080F21\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\tDie gesamte wirtschaftliche Bedeutung des Contact Centers\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg lg:line-clamp-none\" style=\"color: #344679\">\n\t\t\t\t\t\t\t\t\t<h6>Der Business Case f\u00fcr Workforce- und Conversation Intelligence-L\u00f6sungen.<\/h6>\n<p>Entdecken Sie, wie f\u00fchrende Contact Center mit Workforce &amp; Conversation Intelligence ihren Umsatz steigern, Kosten senken und die Kundenzufriedenheit verbessern.<\/p>\n<p>In diesem Bericht schl\u00fcsseln wir die neuesten Untersuchungen von Metrigy auf, die auf 316 Unternehmen in neun L\u00e4ndern basieren, um die gesamten wirtschaftlichen Auswirkungen von Workforce &amp; Conversation Intelligence-Tools aufzuzeigen.<\/p>\n<p>Von +17% bei den Kundenbewertungen bis hin zu zweistelligen Umsatzzuw\u00e4chsen &#8211; dies ist Ihre Blaupause f\u00fcr die Verbesserung der Kundenzufriedenheit, die St\u00e4rkung der Agenten und die Maximierung des Potenzials von KI.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"#GetTheReport\" title=\"Bericht herunterladen\" aria-label=\"Bericht herunterladen\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Bericht herunterladen<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-scaled.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-300x225.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-1024x768.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-768x576.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-1536x1152.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-2048x1536.webp 2048w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_a91e15ef8063bbaa55ebaf7ec1c5ab69\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 180px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 80px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_6d4da83408284fc10e04f26bf767a6c0\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"\u00dcberschrift-XL text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tEntdecken Sie die wichtigsten Trends, die die Zukunft der Contact Center bestimmen\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Kontaktzentren sind die erste Anlaufstelle eines Unternehmens, oft die erste und manchmal einzige direkte Interaktion, die Kunden mit einer Marke haben. Jeder Anruf, jeder Chat und jede E-Mail pr\u00e4gt die Wahrnehmung, l\u00f6st Probleme und st\u00e4rkt die Loyalit\u00e4t. Die Bew\u00e4ltigung dieser Verantwortung erfordert mehr als nur Menschen.<\/p>\n<p>&nbsp;<\/p>\n<p>Heute nutzen 92% der Contact Center irgendeine Form von Workforce Management (WFM)-L\u00f6sung &#8211; von ausgefeilten Plattformen bis hin zu ma\u00dfgeschneiderten Excel-Tools &#8211; um Prognosen zu erstellen, Zeitpl\u00e4ne zu erstellen und konsistenten Service zu gew\u00e4hrleisten. Aber WFM hat sich \u00fcber die Personalbesetzung hinaus entwickelt: Moderne L\u00f6sungen coachen, schulen und \u00fcberwachen sowohl pers\u00f6nliche als auch virtuelle Mitarbeiter. Qualit\u00e4tsmanagement, Leistungsverfolgung, Anrufaufzeichnung und fortschrittliche Analysen tragen jetzt dazu bei, das Kundenerlebnis, die Mitarbeiterzufriedenheit und die betriebliche Effizienz zu verbessern.<\/p>\n<p>&nbsp;<\/p>\n<p>Eine aktuelle Metrigy-Studie mit 316 Unternehmen aus neun L\u00e4ndern zeigt die messbaren Auswirkungen dieser Tools auf das Gesch\u00e4ft. Dieser Bericht erforscht:<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_6d4da83408284fc10e04f26bf767a6c0\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_6d4da83408284fc10e04f26bf767a6c0\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container  layout_2 \"\n\tid=\"\"\n\tdata-aos=\"fade-up\">\n\t<div\n\t\tdata-theme-block-id=\"block_7d890d00b4873e94fe9b06b0dfb1536d\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWas Workforce &amp; Conversation Intelligence Tools sind\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWer trifft die Kaufentscheidungen\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-2.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-2.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-2.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWichtige Anwendungsf\u00e4lle\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-3.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-3.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-3.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tDer Business Case und ROI\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-4.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-4.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-4.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tErfahrung als Agent und Manager\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-5.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-5.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-5.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tDie Rolle der KI\t<\/h3>\n\t\n\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"section_footer\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t<a href=\"#GetTheReport\"  class=\"btn-primary\">Download the report<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_7d890d00b4873e94fe9b06b0dfb1536d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<style>\n\t\/* icon-card-grid style  *\/\n\t.icon-card-grid .section_footer {\n\t\tdisplay: flex;\n\t\tflex-direction: column;\n\t\tjustify-content: center;\n\t\talign-items: center;\n\t\tgap: 20px;\n\t\tpadding-bottom: 96px;\n\t}\n\n\t.icon-card-grid.layout_2 {\n\t\tbackground: #d2f3fa !important;\n\t}\n\n\t.icon-card-grid.layout_2 .icon-wrapper {\n\t\tgrid-template-columns: repeat(4, minmax(0, 1fr));\n\t\tgap: 24px;\n\t}\n\n\t.icon-card-grid.layout_2 .card-icon {\n\t\tbackground: #fff !important;\n\t\tpadding: 32px !important;\n\t\tborder: 0;\n\t}\n\n\t.icon-card-grid.layout_2 .js-wrap {\n\t\tmax-width: unset;\n\t\tmax-height: unset;\n\t\twidth: 64px;\n\t}\n\n\t.icon-card-grid.layout_2 h3.card-icon__title {\n\t\tcolor: #080F21;\n\t\tfont-weight: var(--Font-weight-200);\n\t\tfont-family: var(--Font-family-Primary), sans-serif;\n\t\tfont-size: var(--Font-size-Body-Paragraph-Large);\n\t\tline-height: 1.25;\n\t}\n\n\t@media (max-width:1024px) {\n\t\t.icon-card-grid.layout_2 .icon-wrapper {\n\t\t\tgrid-template-columns: repeat(2, minmax(0, 1fr));\n\t\t}\n\t}\n\n\t@media (max-width:767px) {\n\t\t.icon-card-grid.layout_2 .icon-wrapper {\n\t\t\tgrid-template-columns: repeat(1, minmax(0, 1fr));\n\t\t}\n\n\t\t.icon-card-grid.layout_2 .js-wrap {\n\t\t\twidth: 50px;\n\t\t}\n\n\t\t.icon-card-grid .section_footer {\n\t\t\tpadding-bottom: 66px;\n\t\t}\n\t}\n<\/style>\n\n\n<section\n\tid=\"\"\n\tclass=\"stats-wrapper relative grid grid-cols-1 gap-l\/m md:gap-c\/xxl xl:gap-0 py-l\/xxl container xl:flex\"\n\tdata-aos=\"fade-up\"\n\tdata-theme-block-id=\"block_7ed64340d057a5c42c671c06c84b3734\">\n\n\t\t\t<div class=\"absolute hidden\tlg:flex top-[47.85%] left-0\">\n\t\t\t<svg width=\"187\" height=\"362\" viewBox=\"0 0 187 362\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 1.38236e-07 1.80745e-07 -1 -46 360)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.09793e-07 9.53305e-08 -1 -46 300)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.15242e-07 9.83078e-08 -1 -46 240)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.35602e-07 9.53305e-08 -1 -46 180)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.35602e-07 9.53305e-08 -1 -46 120)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.09793e-07 9.53305e-08 -1 -46 60)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.15242e-07 9.83078e-08 -1 -46 0)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<rect width=\"24\" height=\"60\" rx=\"4\" transform=\"matrix(1 1.79018e-08 1.79018e-08 -1 58 360)\" fill=\"#6D92FE\"\/>\n<rect width=\"24\" height=\"180\" rx=\"2.26049\" transform=\"matrix(1 2.80034e-09 -9.18849e-10 -1 57 240)\" fill=\"#8DDAEB\"\/>\n<rect width=\"24\" height=\"95\" rx=\"4\" transform=\"matrix(1 -4.45613e-10 -4.45613e-10 -1 136 362)\" fill=\"#B8CAF9\"\/>\n<\/svg>\n\t\t<\/div>\n\t\n\t\t<div class=\"six_grid_layout block my-0 md:my-[15.5px] w-[calc(100vw)] md:w-full overflow-hidden -ml-page-margin md:-ml-0 xl:w-[588px]\">\n\t\t\t\t\t\n\t<section\n\tclass=\"swiper  h-full [&amp;_.swiper-slide]:md:flex [&amp;_.swiper-button-next]:right-c\/xl swiper--navigation-rounded swiper--md-hide-navigation [&amp;_.swiper-wrapper]:md:grid swiper--margin-left\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.25,\"spaceBetween\":8,\"enabled\":true,\"breakpoints\":{\"744\":{\"enabled\":false}},\"slidesOffsetAfter\":8,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper grid grid-cols-2 md:grid-rows-2 gap-0 md:gap-c\/s [&amp;_.swiper-slide]:!flex lg:!h-auto\">\n\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-2 xl:row-span-1 md:col-span-1 md:row-span-2 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] lg:w-12 lg:h-12 md:w-16 md:h-16 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-6.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-6.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-6.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"74.1%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          74.1%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Unternehmen geben an, dass Workforce- und Conversation Intelligence-Tools die Bewertungen ihrer Kunden verbessert haben.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-8.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-8.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-8.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"57%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          57%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Unternehmen meldeten nach der Einf\u00fchrung von Workforce- und Conversation Intelligence-Tools eine Umsatzsteigerung.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-13.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-13.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-13.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"34.2%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          34.2%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Contact Center gaben an, dass das Workforce Management die Kundenbewertung am st\u00e4rksten verbessert hat, gefolgt vom Qualit\u00e4tsmanagement mit 24,8%.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-2 xl:row-span-1 md:col-span-1 md:row-span-2 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] lg:w-12 lg:h-12 md:w-16 md:h-16 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-10.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-10.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-10.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"39.6%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          39.6%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Contact Center geben an, dass WFM den gr\u00f6\u00dften Beitrag zur Verbesserung der Mitarbeitereffizienz geleistet hat, gefolgt von Performance Management mit 21,6%.  \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-11.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-11.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-11.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"34.3%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          34.3%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Contact Center geben an, dass WFM au\u00dferhalb ihrer Kernanwendungen f\u00fcr Workforce und Conversation Intelligence den gr\u00f6\u00dften Einfluss auf die Fluktuation der Agenten hatte.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-12.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-12.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-12.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"62%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          62%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tder Unternehmen nutzen KI f\u00fcr Workforce- und Conversation Intelligence-Anwendungen.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum vorherigen Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Zum n\u00e4chsten Karussell-Dia wechseln<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_7ed64340d057a5c42c671c06c84b3734\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<style>\n\t@media (max-width:1366px) {\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-size: 14px;\n\t\t}\n\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-size: 14px;\n\t\t\tmargin-top: 10px;\n\t\t}\n\t}\n\n\t@media (min-width:767px) {\n\n\t\t.stats-wrapper .six_grid_layout 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