{"id":39289,"date":"2025-12-18T16:14:03","date_gmt":"2025-12-18T16:14:03","guid":{"rendered":"https:\/\/www.calabrio.com\/govsuite-ebook-lp-v2\/"},"modified":"2025-12-19T09:42:12","modified_gmt":"2025-12-19T09:42:12","slug":"govsuite-ebook-lp-v2","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/de\/govsuite-ebook-lp-v2\/","title":{"rendered":"GovSuite eBook intelligenter Leitfaden"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_ea4e739e38be58738f78cb81df2ea40a\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tIntelligenter Leitfaden: Die Modernisierung des U.S. Public Sector Contact Center\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_ea4e739e38be58738f78cb81df2ea40a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 32px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group content_wrap\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-insights-for-agencies-navigating-rising-demand-shrinking-resources-and-accelerating-digital-expectations\">Einblicke f\u00fcr Agenturen, die mit steigender Nachfrage, schrumpfenden Ressourcen und zunehmenden digitalen Erwartungen zurechtkommen m\u00fcssen.<\/h2>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Die Kontaktzentren des \u00f6ffentlichen Sektors in den USA arbeiten unter einigen der h\u00e4rtesten Bedingungen des Landes. Die Budgets sind knapp, die Kontrolle ist hoch und die Bed\u00fcrfnisse der B\u00fcrger werden immer komplexer. Das zwingt die Teams dazu, mit weniger mehr zu erreichen und gleichzeitig Genauigkeit, Einf\u00fchlungsverm\u00f6gen, Sicherheit und Fairness zu wahren.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Dies ist ein entscheidender Moment f\u00fcr Organisationen des \u00f6ffentlichen Sektors. Digitales Engagement, Selbstbedienung und KI-gest\u00fctzte L\u00f6sungen versprechen ein neues Ma\u00df an Effizienz, aber nur, wenn sie mit Vertrauen, Sicherheit und strikter Compliance gepaart sind.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Gleichzeitig stehen die Agenturen unter wachsendem Druck, ihre Abl\u00e4ufe durch Kostensenkungen, Konsolidierung und Outsourcing zu rationalisieren. Doch die Nachfrage steigt weiter, und die B\u00fcrger erwarten heute einen schnellen, digitalen Zugang zu Diensten, die nie f\u00fcr moderne Arbeitsabl\u00e4ufe konzipiert wurden.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Deshalb sind Zertifizierungen wie <strong>FedRAMP\u00ae<\/strong>, <strong>StateRAMP<\/strong> und <strong>TX-RAMP <\/strong>so wichtig. Und deshalb bietet <strong>Calabrio GovSuite<\/strong>, die einzige unabh\u00e4ngige <strong>FedRAMP\u00ae-autorisierte<\/strong> Workforce &amp; Conversation Intelligence-Plattform, die sichere Grundlage, die Beh\u00f6rden f\u00fcr eine vertrauensvolle Modernisierung ben\u00f6tigen.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group right\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"979\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/12\/GovSuite-Cover-1024x979.webp\" alt=\"\" class=\"wp-image-39296\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/12\/GovSuite-Cover-1024x979.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/12\/GovSuite-Cover-300x287.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/12\/GovSuite-Cover-768x734.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/12\/GovSuite-Cover-1536x1469.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/12\/GovSuite-Cover-2048x1959.webp 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<section\n\tid=\"cta_sec\"\n\tclass=\"flex flex-col lg:flex-row\"\n\tdata-theme-block-id=\"block_5efec51b042e89527d7c89e6aaa5e6f7\"\n\tdata-aos=\"fade-up\"\n>\n\t\n\t\t<div style=\"background-color: #080F21\" class=\"flex justify-center items-center w-full lg:w-1\/2\">\n\t\t\n\t<div class=\"w-full aspect-[131\/119] md:aspect-[744\/403] lg:h-full lg:aspect-[360\/211] xxl:ml-[60px] xxl:mr-[59px] xxl:aspect-[841\/422] lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Calabrio-Parteners-With-BG.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=><\/div>\n\t<\/div>\n\t\n\t\t\t<div style=\"background-color: #080F21\" class=\"flex flex-col w-full lg:w-1\/2 justify-center gap-c\/m p-l\/xl lg:p-l\/xxl\">\n\t\t\t\t\t\t\t<div class=\"flex flex-col gap-c\/m pb-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #FFFFFF\" class=\"heading-large break-words overflow-ellipsis line-clamp-3\">\n\t\t\t\t\t\t\tWas dieser Smart Guide abdeckt\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span style=\"color: #C4CDE3\" class=\"wysiwyg\"><ul>\n<li>Der Druck, der den \u00f6ffentlichen Dienst in den USA umgestaltet.<\/li>\n<li>Wo die digitalen Erwartungen steigen und warum die B\u00fcrger immer noch zum Telefon greifen.<\/li>\n<li>Wie KI und Automatisierung Agenturen helfen k\u00f6nnen, mit weniger Aufwand mehr zu erreichen.<\/li>\n<li>Die Rolle von sicheren Cloud-Plattformen bei der Modernisierung von Arbeitsabl\u00e4ufen in der Verwaltung.<\/li>\n<li>Praktische Schritte zur Unterst\u00fctzung von Agenten und zur St\u00e4rkung des Vertrauens der B\u00fcrger.<\/li>\n<\/ul>\n<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/s items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align text-background-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/12\/Smart-Guide-Modernizing-the-U.S.-Public-Sector-Contact-Center-.pdf\" title=\"Laden Sie den Smart Guide herunter\" aria-label=\"Laden Sie den Smart Guide herunter\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Laden Sie den Smart Guide herunter<\/span>\n\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span style=\"color: #C4CDE3\" class=\"wysiwyg--small\"><p>Keine Formulare. Kein Stress. Nur Erkenntnisse, die Sie auf Knopfdruck erhalten.<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_5efec51b042e89527d7c89e6aaa5e6f7\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<section\n\tclass=\"pre-footer-cta\"\n\tdata-theme-block-id=\"block_ed69ee00c8e46f5af643ca53552ac93a\"\n\tid=\"\"\n\tstyle=\"\n\t--main-title-color: #080F21;\n\t--main-description-color: #344679;\n\t--sub-title-color: #080F21;\n\t--sub-description-color: #344679;\n\t--link-color: #080F21;\n\t\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"container flex flex-col xl:flex-row overflow-hidden !px-0 border-t-thin border-stroke-primary\">\n\t\t<div class=\"relative flex flex-col-reverse justify-between md:flex-row w-full pre-footer-cta__content px-page-margin md:pr-0\">\n\t\t\t<div class=\"flex flex-col md:justify-center gap-c\/xxl md:pr-l\/m md:gap-c\/l pb-l\/xxl pt-c\/xxl md:pt-l\/xxl\">\n\t\t\t\t<div class=\"min-h-[140px] lg:min-h-[268px]\">\n\t\t\t\t\t<h2 class=\"heading-large mb-c\/m w-full text-[var(--main-title-color)]\">Sind Sie bereit anzufangen?<\/h2>\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg w-[90%] text-[var(--main-description-color)]\"><p>Sehen Sie Calabrio ONE in Aktion mit einer kostenlosen Demo.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"flex flex-col xl:flex-row gap-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/www.calabrio.com\/de\/demo-buchen\/\" title=\"Demo buchen\" aria-label=\"Demo buchen\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Demo buchen<\/span>\n\t<\/a>\n\t<a\t\tclass=\"btn-secondary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/www.calabrio.com\/de\/angebot-einholen\/\" title=\"Angebot einholen\" aria-label=\"Angebot einholen\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Angebot einholen<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-[127%] md:w-[72%] relative\">\n\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\thidden md:block h-full image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img md:aspect-[340\/502] lg:aspect-[492\/540] md:h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-19-01-2026-15_39_42_818.webp\" 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{\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Einblicke f\u00fcr Agenturen, die mit steigender Nachfrage, schrumpfenden Ressourcen und zunehmenden digitalen Erwartungen zurechtkommen m\u00fcssen. Die Kontaktzentren des \u00f6ffentlichen Sektors in den USA arbeiten unter einigen der h\u00e4rtesten Bedingungen des Landes. Die Budgets sind knapp, die Kontrolle ist hoch und die Bed\u00fcrfnisse der B\u00fcrger werden immer komplexer. Das zwingt die Teams dazu, mit weniger mehr [&hellip;]<\/p>\n","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-39289","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>GovSuite eBook intelligenter Leitfaden | Calabrio<\/title>\n<meta name=\"description\" content=\"Einblicke f\u00fcr Agenturen, die mit steigender Nachfrage, schrumpfenden Ressourcen und zunehmenden digitalen Erwartungen zurechtkommen m\u00fcssen. 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