{"id":10537,"date":"2016-09-01T13:01:14","date_gmt":"2016-09-01T13:01:14","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/calabrio-wird-als-fuehrend-in-the-forrester-wave-eingestuft-workforce-optimization-suites-q3-2016"},"modified":"2025-05-14T04:57:13","modified_gmt":"2025-05-14T04:57:13","slug":"calabrio-wird-als-fuehrend-in-the-forrester-wave-eingestuft-workforce-optimization-suites-q3-2016","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/calabrio-wird-als-fuehrend-in-the-forrester-wave-eingestuft-workforce-optimization-suites-q3-2016\/","title":{"rendered":"Calabrio wird als f\u00fchrend in The Forrester Wave\u2122 eingestuft: Workforce Optimization Suites, Q3 2016"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_2d02997020afd100ee7c9c023e62ce25\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nachrichten <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio wird als f\u00fchrend in The Forrester Wave\u2122 eingestuft: Workforce Optimization Suites, Q3 2016<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_2d02997020afd100ee7c9c023e62ce25\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fcalabrio-wird-als-fuehrend-in-the-forrester-wave-eingestuft-workforce-optimization-suites-q3-2016%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fcalabrio-wird-als-fuehrend-in-the-forrester-wave-eingestuft-workforce-optimization-suites-q3-2016%2F&#038;text=Calabrio wird als f\u00fchrend in The Forrester Wave\u2122 eingestuft: Workforce Optimization Suites, Q3 2016\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fcalabrio-wird-als-fuehrend-in-the-forrester-wave-eingestuft-workforce-optimization-suites-q3-2016%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"group-anchor-1\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><h2>Calabrio als WFO-F\u00fchrer in der Forrester Wave 2016<\/h2>\n<p>Workforce Optimization (WFO) ist im Kern die Art und Weise, wie Unternehmen die Interaktionen im Kundenservice erfassen, um die Leistung und das Engagement der Mitarbeiter zu steigern und den Kunden ein besseres Erlebnis zu bieten. WFO ist die Grundlagentechnologie daf\u00fcr, wie Marken auf die Stimme ihrer Kunden h\u00f6ren. Die richtige WFO-Suite kann den Unterschied zwischen einem reaktiven, passiven Team und einer strategischen, gut ausgebildeten Abteilung ausmachen, die die Bed\u00fcrfnisse der Kunden vorhersieht und sich in Echtzeit anpasst. Wenn Sie mehr \u00fcber die wichtigsten Konzepte und Best Practices der Personaloptimierung erfahren m\u00f6chten, lesen Sie unseren <a href=\"https:\/\/www.calabrio.com\/wfo\/\">vollst\u00e4ndigen Leitfaden zu WFO.<\/a> Bei Calabrio war es schon immer unsere Priorit\u00e4t, unseren Kunden dabei zu helfen, ihre Versprechen im Bereich Kundenservice einzuhalten. Deshalb freuen wir uns sehr \u00fcber die Auszeichnung als &#8222;Leader&#8220; durch Forrester Research in <a href=\"https:\/\/www.calabrio.com\/calabrio-leader-forrester-wave-report\/\">&#8222;The Forrester Wave\u2122: Workforce Optimization Suites, Q3 2016&#8220;-Bericht<\/a> als &#8222;Leader&#8220; bezeichnet wurden.   <\/p>\n<p>Die Forrester Wave\u2122 ist eine unabh\u00e4ngige Analyse der in einer bestimmten Branche verf\u00fcgbaren Technologieprodukte und -dienstleistungen und bewertet eine Reihe von Anbieterl\u00f6sungen anhand bestimmter Kriterien. Zu den am h\u00f6chsten bewerteten Kategorien von Calabrio geh\u00f6ren Interaktionsaufzeichnung, Leistungsmanagement, Kundenzufriedenheit, Unternehmensstrategie sowie unterst\u00fctzende Produkte und Dienstleistungen. F\u00fcr diejenigen, die uns kennen, ist das keine \u00dcberraschung, denn wir antworten immer auf den Ruf unserer Kunden mit besserem Service und einem st\u00e4ndig verbesserten Produktangebot. Unsere Vision war vom ersten Tag an, das Contact Center in ein Wertsch\u00f6pfungszentrum f\u00fcr das Unternehmen zu verwandeln.   <\/p>\n<p>&nbsp;<\/p>\n<p>Es ist das st\u00e4ndige Engagement f\u00fcr unsere Mission, das die Beziehungen zu unseren Kunden gest\u00e4rkt und Calabrio letztendlich zu einem f\u00fchrenden Unternehmen in der Branche gemacht hat. Laut Forrester &#8222;bietet Calabrio seinen Kunden sowohl &#8218;Minnesota nice&#8216; als auch eine wirklich einheitliche WFO-Suite. Im Gegensatz zu den meisten anderen Anbietern in dieser Forrester-Welle hat das in Minneapolis, Minnesota, ans\u00e4ssige Unternehmen Calabrio die Komponenten seiner Suite selbst entwickelt, ohne sie zu erwerben&#8230; Das Unternehmen ist stolz auf sein kundenfreundliches Modell. Ein Kunde dr\u00fcckte es so aus: &#8218;Es ist nicht nur die Technologie, sondern die Art und Weise, wie Calabrio Ihnen tats\u00e4chlich zuh\u00f6rt.&#8217;&#8220;<\/p>\n<p>&nbsp;<\/p>\n<p>Unsere Kunden wollen h\u00f6ren, was ihre Kunden zu sagen haben, die notwendigen \u00c4nderungen vornehmen, um an der Spitze einer Branche zu bleiben und die Marke zum Wachstum anzuspornen, und die richtigen Ressourcen in die richtige L\u00f6sung investieren, um das ultimative Kundenerlebnis zu bieten. Wir setzen uns daf\u00fcr ein, dass sie ihre Ziele erreichen und sind stolz auf diese wichtige Auszeichnung in unserem Markt. <\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.calabrio.com\/calabrio-leader-forrester-wave-report\/\">Laden Sie Ihr Exemplar des Forrester Wave\u2122-Berichts herunter.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Wenn Sie mehr \u00fcber die Vision von Calabrio f\u00fcr die Zukunft der Personaloptimierung erfahren m\u00f6chten, <a href=\"https:\/\/www.calabrio.com\/connect-with-us\/\">kontaktieren Sie uns<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":242,"featured_media":10538,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[184],"tags":[193],"blog-languages":[],"class_list":["post-10537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nachrichten","tag-calabrio-nachrichten"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio als f\u00fchrend in der Forrester Wave Workforce Optimization benannt<\/title>\n<meta name=\"description\" content=\"Calabrio wurde in der Kategorie The Forrester Wave Workforce Optimization Suite f\u00fcr das 3. 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