{"id":10752,"date":"2020-03-26T14:49:12","date_gmt":"2020-03-26T14:49:12","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/wie-sie-calabrio-wfm-nutzen-um-ihre-mitarbeiter-zu-unterstuetzen"},"modified":"2025-07-14T06:06:22","modified_gmt":"2025-07-14T06:06:22","slug":"wie-sie-calabrio-wfm-nutzen-um-ihre-mitarbeiter-zu-unterstuetzen","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/wie-sie-calabrio-wfm-nutzen-um-ihre-mitarbeiter-zu-unterstuetzen\/","title":{"rendered":"Wie Sie Calabrio WFM nutzen, um Ihre Mitarbeiter zu unterst\u00fctzen"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4fa500cb0ba509ac5f032132a5b3ee21\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Bew\u00e4hrte Praktiken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Wie Sie Calabrio WFM nutzen, um Ihre Mitarbeiter zu unterst\u00fctzen<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4fa500cb0ba509ac5f032132a5b3ee21\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fwie-sie-calabrio-wfm-nutzen-um-ihre-mitarbeiter-zu-unterstuetzen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fwie-sie-calabrio-wfm-nutzen-um-ihre-mitarbeiter-zu-unterstuetzen%2F&#038;text=Wie Sie Calabrio WFM nutzen, um Ihre Mitarbeiter zu unterst\u00fctzen\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fwie-sie-calabrio-wfm-nutzen-um-ihre-mitarbeiter-zu-unterstuetzen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"flex items-center gap-c\/s pt-c\/m pr-c\/m pb-c\/m pl-c\/l border-thin border-stroke-tertiary\">\n\t\t\t<div class=\"grow\">\n\t\t\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Buchen Sie eine Demo<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small text-text-tertiary-aa\">\n\t\t\t\t\t\t<p>Fangen wir an<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.calabrio.com\/lorem-ipsum-dolor-sit-amet-consectetur\/\"\n\t\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s bg-background-secondary rounded-max text-icon-highlight hover:bg-background-ui-action hover:text-white\"\n\t\t\t\t\taria-label=\"Buchen Sie eine Demo\"\n\t\t\t\t>\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Covid-19 wirkt sich auf alle Aspekte des Arbeitsplatzes aus, vom Arbeitsort bis hin zur Art und Weise, wie wir mit Kunden und Kollegen umgehen. Dar\u00fcber hinaus hat sie die Notwendigkeit einer flexiblen Zeiteinteilung deutlich gemacht, da immer mehr Arbeitnehmer von zu Hause aus arbeiten und mit anderen Einschr\u00e4nkungen wie Schulschlie\u00dfungen und Kinderbetreuung konfrontiert sind. <\/p>\n<p><span> <\/span><\/p>\n<p>Diese neue Realit\u00e4t wirft viele Fragen \u00fcber die Art der Arbeit, Technologie und Kultur auf. Da sich die Unternehmen auf ein Modell der Heimarbeit zubewegen, ist es wichtig zu pr\u00fcfen, wie sich dies auf Ihre Mitarbeiter auswirkt. <\/p>\n<p>Einige Ihrer Mitarbeiter k\u00f6nnen zum Beispiel ihre Arbeitszeiten flexibler gestalten, weil sie nicht mehr pendeln m\u00fcssen, w\u00e4hrend andere aufgrund von Verpflichtungen wie der Kinderbetreuung nicht arbeiten k\u00f6nnen.<\/p>\n<p>Wir ermutigen unsere Kunden, WFM-Funktionen wie \u00dcberstundenantr\u00e4ge, Abwesenheitsantr\u00e4ge und dynamische Intraday-Planung kreativ zu nutzen, um sich an eine Heimarbeitsumgebung anzupassen und Ihren Mitarbeitern mehr Mitspracherecht bei der Gestaltung ihrer Zeitpl\u00e4ne zu geben.<\/p>\n<p>Nachfolgend finden Sie einige M\u00f6glichkeiten, wie Ihr Unternehmen die Funktionen von Calabrio WFM und Calabrio Teleopti WFM nutzen kann, um Ihren Mitarbeitern die n\u00f6tige Flexibilit\u00e4t zu bieten, um sowohl ihre Bed\u00fcrfnisse als auch die Ihrer Kunden zu erf\u00fcllen.<\/p>\n<p>Wenn Sie mehr \u00fcber die Verwaltung von Au\u00dfendienstmitarbeitern erfahren m\u00f6chten, lesen Sie unseren <a href=\"https:\/\/www.calabrio.com\/wfo\/managing-remote-workforce\/\">vollst\u00e4ndigen Leitfaden<\/a> hier.<\/p>\n<\/span>\n\t\t\t<\/div>\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row\"\n\tdata-theme-block-id=\"block_79e6c1f646904989940d1466e32f0d76\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div style=\"background-color: #080F21\" class=\"flex lg:hidden justify-center items-center w-full\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full aspect-[131\/119] md:aspect-[744\/403] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n\t<\/div>\n\n\t<div style=\"background-color: #080F21\" class=\"hidden lg:flex justify-center items-center w-1\/2\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-full lg:aspect-[360\/211] xxl:ml-[60px] xxl:mr-[59px] xxl:aspect-[841\/422] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4.png 1596w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4-300x197.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4-1024x671.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4-768x503.png 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4-1536x1007.png 1536w\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\n\t\t\t<div style=\"background-color: #080F21\" class=\"flex flex-col w-full lg:w-1\/2 justify-center gap-c\/m p-l\/xl lg:p-l\/xxl\">\n\t\t\t\t\t\t\t<div class=\"flex flex-col gap-c\/m pb-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span style=\"color: #C4CDE3\" class=\"wysiwyg\"><p>400 Contact Center Manager. 10 L\u00e4nder. 6 Branchen. Viele augen\u00f6ffnende Einsichten.<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/s items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align text-background-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/cx-lab\/?utm_source=calabrio_blog&#038;utm_medium=Display_Advertising&#038;utm_campaign=calabrio_sidebar\" title=\"Bericht herunterladen\" aria-label=\"Bericht herunterladen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Bericht herunterladen<\/span>\n\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_79e6c1f646904989940d1466e32f0d76\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"group-anchor-2\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\t\t\t<h2 style=\"color: #080F21\">\n\t\t\t\tCalabrio WFM\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><strong>Dynamische Intraday-Planung:<\/strong> Intraday Dynamic Scheduling erm\u00f6glicht es Mitarbeitern, \u00dcberstunden oder freiwillige Freistellungen auf der Grundlage der vom Unternehmen festgelegten Richtlinien zu nehmen. Genehmigte Antr\u00e4ge werden automatisch in den Zeitplan aufgenommen. Mit dieser Funktion k\u00f6nnen Ressourcenplaner zus\u00e4tzliche Funktionen nutzen, die manche Mitarbeiter haben, wenn sie von zu Hause aus arbeiten. Zum Beispiel, wenn ein Mitarbeiter \u00dcberstunden machen m\u00f6chte, indem er je nach Situation zus\u00e4tzliche Stunden in der Nacht oder am Morgen arbeitet.   <\/p>\n<p>Wie Sie es verwenden: Rufen Sie den dynamischen Tagesplan auf, um eine OT\/VTO-Anfrage zu stellen, oder verwenden Sie die regul\u00e4re Freizeitfunktion. Die OT\/VTO-Richtlinie wird von der Verwaltung bei der Erstellung von Ereignissen erstellt. <\/p>\n<p><a href=\"https:\/\/jki3k2t1zdtqcvc6g474p1bt-wpengine.netdna-ssl.com\/wp-content\/uploads\/2020\/03\/agentintraday-2-1.png\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/agentintraday-2-1.png\" alt=\"\" width=\"400\" height=\"215\"><\/a><\/p>\n<\/p>\n<p><strong>Abwesenheitsantr\u00e4ge:<\/strong> Die Abwesenheitsantragsfunktion bietet Mitarbeitern die M\u00f6glichkeit, Abwesenheiten zu Zeiten zu beantragen, in denen sie nicht arbeiten k\u00f6nnen, je nach ihrer Situation.<\/p>\n<p>Wie Sie es verwenden: Mitarbeiter k\u00f6nnen Anfragen auf der Grundlage vorgegebener Richtlinien einreichen und die Chancen auf eine Genehmigung ihrer Anfrage anhand des tats\u00e4chlichen Anrufvolumens im Vergleich zur Tagesprognose bewerten.<\/p>\n<p><a href=\"https:\/\/jki3k2t1zdtqcvc6g474p1bt-wpengine.netdna-ssl.com\/wp-content\/uploads\/2020\/03\/absence-2.png\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/absence-2.png\" alt=\"\" width=\"400\" height=\"215\"><\/a><\/p>\n<\/span>\n\t\t\t<\/div>\n<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"group-anchor-3\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\t\t\t<h2 style=\"color: #080F21\">\n\t\t\t\tCalabrio Teleopti WFM\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><strong>\u00dcberstundenantr\u00e4ge:<\/strong> \u00c4hnlich wie im obigen Szenario k\u00f6nnen Mitarbeiter, die aufgrund ihrer Situation \u00dcberstunden machen m\u00f6chten, diese Funktion nutzen, um einen entsprechenden Antrag zu stellen.<\/p>\n<p>Wie Sie es verwenden: Markieren Sie die \u00dcberstundenwahrscheinlichkeit in der Wochenansicht von MyTime schedule. Sie zeigt dem Mitarbeiter an, wie hoch die Wahrscheinlichkeit ist, dass er in der von ihm gew\u00fcnschten Zeit zus\u00e4tzliche Stunden erhalten kann. Wenn die Wahrscheinlichkeit gut aussieht, kann der Mitarbeiter den Antrag stellen.  <\/p>\n<p><a href=\"https:\/\/jki3k2t1zdtqcvc6g474p1bt-wpengine.netdna-ssl.com\/wp-content\/uploads\/2020\/03\/overtime.png\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/overtime.png\" alt=\"\" width=\"400\" height=\"214\"><\/a><\/p>\n<p><strong>Abwesenheitsantr\u00e4ge<\/strong>: Um sich freizunehmen, k\u00f6nnen Mitarbeiter Abwesenheiten f\u00fcr Zeiten beantragen, in denen sie nicht arbeiten k\u00f6nnen. Au\u00dferdem k\u00f6nnen sie \u00fcber MyTime Pausen oder Mittagspausen anpassen. <\/p>\n<p>Wie Sie es verwenden: Pr\u00fcfen Sie die \u00dcberstundenwahrscheinlichkeit in der Wochenansicht von MyTime schedule. Stellen Sie dann einen Antrag. <\/p>\n<p><a href=\"https:\/\/jki3k2t1zdtqcvc6g474p1bt-wpengine.netdna-ssl.com\/wp-content\/uploads\/2020\/03\/absencetele.png\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/absencetele.png\" alt=\"\" width=\"400\" height=\"214\"><\/a><\/p>\n<p>Die kreative Nutzung von Standardfunktionen wie \u00dcberstunden\/freiwillige \u00dcberstunden und Abwesenheitsantr\u00e4ge kann Ihrem Unternehmen nicht nur helfen, Ihre Mitarbeiter zu unterst\u00fctzen, indem es sich an deren Zeitplan anpasst, sondern auch die Bed\u00fcrfnisse Ihrer Kunden zu erf\u00fcllen, indem Sie diese zus\u00e4tzliche Flexibilit\u00e4t nutzen, um die Anforderungen des Unternehmens zu erf\u00fcllen.<\/p>\n<p>Weitere Tipps und Ratschl\u00e4ge von unseren Experten finden Sie in unserem <a href=\"https:\/\/success.calabrio.com\/s\/covid-19\">Covid-19 Resource Center (Anmeldung erforderlich)<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\n<section\n\tid=\"\"\n\tclass=\"p-l\/xs\"\n\tstyle=\"background-color: #080F21;\"\n\tdata-theme-block-id=\"block_79c706eba18b353c30fdf8b1d64a4ac8\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t<h2 class=\"heading-xs\" style=\"color: #FFFFFF;\">\n\t\t\tBleiben Sie auf dem Laufenden\t\t<\/h2>\n\t\n\t\t\t<div class=\"sub_title py-c\/m break-words wysiwyg--small\" style=\"color: #C4CDE3;\">\n\t\t\tM\u00f6chten Sie \u00fcber die neuesten Innovationen auf dem Laufenden bleiben, die die Optimierung des Personalbestands in Contact Centern und einen hervorragenden Kundenservice beeinflussen?\t\t<\/div>\n\t\n\t\t\t<div class=\"w-full flex items-start\">\n\t\t\t<script type=\"text\/javascript\">var 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