{"id":10940,"date":"2018-08-15T15:06:23","date_gmt":"2018-08-15T15:06:23","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/c3-2018-sprecher-spotlight-frage-und-antwort-mit-rob-morrissey-td-ameritrade"},"modified":"2025-05-13T06:40:11","modified_gmt":"2025-05-13T06:40:11","slug":"c3-2018-sprecher-spotlight-frage-und-antwort-mit-rob-morrissey-td-ameritrade","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/c3-2018-sprecher-spotlight-frage-und-antwort-mit-rob-morrissey-td-ameritrade\/","title":{"rendered":"C3 2018 Sprecher Spotlight: Frage und Antwort mit Rob Morrissey, TD Ameritrade"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_929e3824ffa43072cefdf168579f108c\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Bew\u00e4hrte Praktiken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2018 Sprecher Spotlight: Frage und Antwort mit Rob Morrissey, TD Ameritrade<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_929e3824ffa43072cefdf168579f108c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fc3-2018-sprecher-spotlight-frage-und-antwort-mit-rob-morrissey-td-ameritrade%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fc3-2018-sprecher-spotlight-frage-und-antwort-mit-rob-morrissey-td-ameritrade%2F&#038;text=C3 2018 Sprecher Spotlight: Frage und Antwort mit Rob Morrissey, TD Ameritrade\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Der Countdown l\u00e4uft, wir sind weniger als einen Monat von der C3 entfernt! Hier ist eine weitere Folge unserer <a href=\"https:\/\/www.calabriocustomerconnect.com\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio Customer Connect<\/a> (C3) 2018 Speaker Spotlight Serie. <\/p>\n<p>&nbsp;<\/p>\n<p>Rob Morrissey, Senior Manager of Partnerships and Emerging Products bei TD Ameritrade, wird dar\u00fcber berichten, wie sein Unternehmen k\u00fcnstliche Intelligenz zur Verwaltung von <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">Kundeninteraktionen<\/a> einsetzt und warum Kontaktzentren jeder Gr\u00f6\u00dfe diese Technologie in Betracht ziehen sollten, um das Kundenerlebnis zu verbessern. Die C3 2018 findet vom 10. bis 13. September im Gaylord Opryland Resort &amp; Convention Center in Nashville, TN, statt.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Name: <\/strong>Rob Morrissey<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Unternehmen: <\/strong>TD Ameritrade<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titel: <\/strong>Senior Manager, Partnerschaften und aufkommende Produkte<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Erfahrung: <\/strong>9 Jahre bei TD Ameritrade<\/p>\n<p>&nbsp;<\/p>\n<h2>F: Worauf freuen Sie sich bei der C3 2018 am meisten und warum?<\/h2>\n<p><em>Rob: <\/em>Ich nehme zum ersten Mal an der C3 teil, da unsere Firma neu in der <a href=\"https:\/\/www.calabrio.com\/de\/produkte\/arbeitskraefte-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio WFM<\/a> und Call Recording Suite ist. Ich freue mich auf alles! Ich freue mich darauf, mich mit erfahrenen Benutzern auszutauschen und von ihnen zu lernen, damit wir auf dem Weg nach vorne erfolgreich sind.<\/p>\n<h2>F: Was ist Ihre gro\u00dfe Leidenschaft?<\/h2>\n<p><em>Rob: <\/em>Wir finden High-Tech-L\u00f6sungen, die den immer komplizierter werdenden Anforderungen unserer Kunden und unseres Contact Centers gerecht werden, und arbeiten gleichzeitig daran, die st\u00e4ndig steigenden Erwartungen unserer Kunden zu \u00fcbertreffen.<\/p>\n<p>Au\u00dferhalb des B\u00fcros verbringe ich gerne Zeit mit meiner Frau und meinen Kindern, arbeite in meinem Garten, schaue Sport und spiele Golf.<\/p>\n<p>&nbsp;<\/p>\n<h2>F: Warum sollte man an Ihrer Veranstaltung Von der Plackerei zur Disziplin zur Freude teilnehmen: Praktische KI-Implementierungen? Was werden sie lernen?<\/h2>\n<p>Rob: Es gibt viele Nachrichten \u00fcber k\u00fcnstliche Intelligenz und wie sie unser Leben und unsere Gesch\u00e4fte ver\u00e4ndern wird. Diese Pr\u00e4sentation soll den Zuh\u00f6rern helfen zu verstehen, wie sie den Weg zur Nutzung von KI einschlagen k\u00f6nnen, um ihr Gesch\u00e4ftsergebnis zu verbessern.<\/p>\n<h2>F: Das Thema der diesj\u00e4hrigen Konferenz lautet &#8222;Amplify the Connection&#8220;. Welches Lied w\u00fcrden Sie gerne auf der C3-Kundenparty h\u00f6ren? <\/h2>\n<p>Rob: &#8222;The Ones That Like Me&#8220;, von Brantley Gilbert.<\/p>\n<h2>\u00dcber Calabrio Customer Connect (C3)<\/h2>\n<p>Die j\u00e4hrliche Anwenderkonferenz von Calabrio, Calabrio Customer Connect (C3), ist eine zweieinhalbt\u00e4gige Veranstaltung, auf der Sie viel lernen und Kontakte kn\u00fcpfen k\u00f6nnen. In Dutzenden von Breakout-Sitzungen und Diskussionen am runden Tisch werden die Teilnehmer von Experten aus verschiedenen Branchen lernen. Tauschen Sie sich mit Gleichgesinnten \u00fcber bew\u00e4hrte Verfahren und Erfahrungen aus. Sprechen Sie mit Calabrio-F\u00fchrungskr\u00e4ften und technischen Experten, um mehr Nutzen aus Ihrer Investition in Calabrio-L\u00f6sungen zu ziehen und um Feedback f\u00fcr zuk\u00fcnftige Produkte zu geben.   <\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":10942,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[183],"tags":[],"blog-languages":[],"class_list":["post-10940","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bewahrte-praktiken"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C3 2018 Sprecher Spotlight: Frage und Antwort mit Rob Morrissey, TD Ameritrade | Calabrio<\/title>\n<meta name=\"description\" content=\"Wir sind weniger als einen Monat von C3 entfernt! 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