{"id":11003,"date":"2018-02-07T15:53:48","date_gmt":"2018-02-07T15:53:48","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/wir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt"},"modified":"2025-05-13T14:07:04","modified_gmt":"2025-05-13T14:07:04","slug":"wir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/wir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt\/","title":{"rendered":"Wir glauben, dass Calabrios Engagement f\u00fcr Kunden im Gartner Magic Quadrant f\u00fcr Workforce Engagement Management gl\u00e4nzt"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_6862f4cf7db4ed0c68aa59c86ceb335a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nachrichten <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Wir glauben, dass Calabrios Engagement f\u00fcr Kunden im Gartner Magic Quadrant f\u00fcr Workforce Engagement Management gl\u00e4nzt<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_6862f4cf7db4ed0c68aa59c86ceb335a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fwir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fwir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt%2F&#038;text=Wir glauben, dass Calabrios Engagement f\u00fcr Kunden im Gartner Magic Quadrant f\u00fcr Workforce Engagement Management gl\u00e4nzt\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fwir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Jeden Tag verlassen sich Kunden darauf, dass die Unternehmen, denen sie vertrauen, die Produkte und Dienstleistungen liefern, die sie ben\u00f6tigen. Aber dieses Vertrauen beruht nicht nur auf den Produkten, sondern auch darauf, wie die Mitarbeiter mit den Kunden umgehen. Wir wissen, dass Contact Center-Teams eine wesentliche Rolle beim Aufbau der Verbindung spielen, die die Loyalit\u00e4t f\u00f6rdert. <\/p>\n<p>&nbsp;<\/p>\n<p>Wir bei Calabrio haben es uns zur Aufgabe gemacht, Mitarbeiter von Contact Centern auf der ganzen Welt so auszustatten und zu bef\u00e4higen, dass sie jedes Mal ein gro\u00dfartiges Kundenerlebnis bieten k\u00f6nnen. Wir sind dabei, eine Branche neu zu gestalten, in der Innovation an erster Stelle steht und der Kunde im Mittelpunkt unseres Handelns steht. Deshalb sind wir begeistert, dass Calabrio im zweiten Jahr in Folge als einziger Vision\u00e4r im Gartner Magic Quadrant 2018 f\u00fcr Workforce Engagement Management (WEM) positioniert ist.  <\/p>\n<p>&nbsp;<\/p>\n<p>Laut Gartner bieten wirklich engagierte Mitarbeiter in Contact Centern eine Chance zur Differenzierung und Risikominderung und erfordern eine Anpassung der Denkweise und der Technologien, um die t\u00e4glichen Aufgaben der Mitarbeiter zu bew\u00e4ltigen.<\/p>\n<p>&nbsp;<\/p>\n<p>In dem neuen Bericht wird Calabrio f\u00fcr seine F\u00e4higkeit zur Umsetzung und f\u00fcr seine umfassende Vision ausgezeichnet. Wir sind der Meinung, dass diese Auszeichnung als Vision\u00e4r unseren kundenorientierten Ansatz best\u00e4tigt. Sie erinnert uns daran, dass wir nie aufh\u00f6ren, zu lernen, zu erforschen und auf die W\u00fcnsche und Vorlieben unserer Kunden zu h\u00f6ren. Unsere Kunden sind unsere wertvollste Innovationsquelle, und sie sind der Grund daf\u00fcr, dass Calabrio weiterhin das Spiel ver\u00e4ndert.  <\/p>\n<p>&nbsp;<\/p>\n<p>Wir gehen die Dinge anders an, und unser flexibler, Feedback-gesteuerter Ansatz hat es uns erm\u00f6glicht, uns von unseren Konkurrenten auf dem Markt abzusetzen. Wir sind stolz darauf, die WFO\/WEM-Branche von Grund auf zu ver\u00e4ndern &#8211; wir wissen, dass dies der Grund ist, warum immer mehr Unternehmen Calabrio den Vorzug vor der Konkurrenz geben. <\/p>\n<p>&nbsp;<\/p>\n<p>Wir freuen uns darauf, auch weiterhin unsere Muskeln f\u00fcr Ver\u00e4nderungen und Innovationen in Kontaktzentren auf der ganzen Welt spielen zu lassen.  <a href=\"https:\/\/www.calabrio.com\/gartner-magic-quadrant-workforce-engagement-management-2018\/\">Klicken Sie hier, um den vollst\u00e4ndigen Bericht zu lesen.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Gartner &#8222;Magic Quadrant for Workforce Engagement Management&#8220;, Jim Davies, Simon Harrison, Drew Kraus, 6. Februar 2018<\/p>\n<p>&nbsp;<\/p>\n<p>Gartner bef\u00fcrwortet keine Anbieter, Produkte oder Dienstleistungen, die in seinen Forschungspublikationen dargestellt werden, und r\u00e4t Technologieanwendern nicht, nur die Anbieter mit den h\u00f6chsten Bewertungen oder anderen Bezeichnungen auszuw\u00e4hlen. Die Forschungspublikationen von Gartner geben die Meinung der Forschungsorganisation von Gartner wieder und sollten nicht als Tatsachenbehauptungen ausgelegt werden. Gartner lehnt jede ausdr\u00fcckliche oder stillschweigende Gew\u00e4hrleistung in Bezug auf diese Studie ab, einschlie\u00dflich jeglicher Gew\u00e4hrleistung der Marktg\u00e4ngigkeit oder Eignung f\u00fcr einen bestimmten Zweck.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":242,"featured_media":11005,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[184],"tags":[255,261],"blog-languages":[],"class_list":["post-11003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nachrichten","tag-management-des-engagements-der-belegschaft","tag-wem-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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content=\"https:\/\/www.calabrio.com\/blog\/wir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-07T15:53:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-13T14:07:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/2018-gartner-wem-blog-graphic-600x450-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dhaval Kakkad\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dhaval Kakkad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/wir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/wir-glauben-dass-calabrios-engagement-fuer-kunden-im-gartner-magic-quadrant-fuer-workforce-engagement-management-glaenzt\\\/\"},\"author\":{\"name\":\"Dhaval Kakkad\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/cac260a0ce928d7fec6c370459b44736\"},\"headline\":\"Wir glauben, dass Calabrios Engagement f\u00fcr Kunden im Gartner Magic Quadrant f\u00fcr Workforce 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