{"id":11013,"date":"2017-10-11T19:29:23","date_gmt":"2017-10-11T19:29:23","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/die-10-wichtigsten-eindruecke-vom-c3-2017"},"modified":"2025-04-17T15:28:35","modified_gmt":"2025-04-17T15:28:35","slug":"die-10-wichtigsten-eindruecke-vom-c3-2017","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/die-10-wichtigsten-eindruecke-vom-c3-2017\/","title":{"rendered":"Die 10 wichtigsten Eindr\u00fccke vom C3 2017"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_1f8bed568235a4e3813f9f6425506aa5\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nachrichten <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Die 10 wichtigsten Eindr\u00fccke vom C3 2017<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_1f8bed568235a4e3813f9f6425506aa5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fdie-10-wichtigsten-eindruecke-vom-c3-2017%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fdie-10-wichtigsten-eindruecke-vom-c3-2017%2F&#038;text=Die 10 wichtigsten Eindr\u00fccke vom C3 2017\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fdie-10-wichtigsten-eindruecke-vom-c3-2017%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Die Calabrio Customer Connect (C3) 2017 ist zu Ende und wir k\u00f6nnten unseren Kunden, Partnern und Mitarbeitern, die dazu beigetragen haben, dass es eine unvergessliche Woche wurde, nicht dankbarer sein. Hier sind meine wichtigsten Eindr\u00fccke von der diesj\u00e4hrigen Konferenz: <\/p>\n<ol>\n<ol>\n<li><strong>Messen Sie, was z\u00e4hlt.  <\/strong>Wenn unser Ziel die Null-Fluktuation von Mitarbeitern ist, m\u00fcssen wir die Metriken neu bewerten und die Art und Weise \u00e4ndern, wie wir den Erfolg messen, um das Engagement der Mitarbeiter und damit die Kundenzufriedenheit zu f\u00f6rdern.<\/li>\n<li><strong>Umfangreiche Contact Center-Berichte &#8211; jeder will sie<\/strong>. Deshalb haben wir <a href=\"https:\/\/www.calabrio.com\/products\/contact-center-reporting\/\">Calabrio Advanced Reportingvorgestellt &#8211; unsere<\/a>BI-L\u00f6sung f\u00fcr Contact Center, die elegante Datenvisualisierungen erstellt, die vom CEO bis hin zum neuesten Mitarbeiter genutzt werden. <\/li>\n<li><strong>Konzentrieren Sie sich auf den Menschen, nicht auf die Technologie.<\/strong> <a href=\"https:\/\/www.calabrio.com\/managed-services\/\">WFM und Analytics Managed Services<\/a> erfreuen sich zunehmender Beliebtheit, da die Manager von Contact Centern mehr Zeit f\u00fcr ihre Mitarbeiter aufwenden k\u00f6nnen als f\u00fcr die Technik, die sie unterst\u00fctzt.<\/li>\n<li><strong>Die Stimme unserer Kunden.<\/strong>  Unsere am besten bewerteten Vortr\u00e4ge sind immer die, die von unseren Kunden pr\u00e4sentiert werden. In diesem Jahr hatten wir das Gl\u00fcck, 23 Kundenvortragende zu pr\u00e4sentieren, die alles von Intraday-Management \u00fcber die Schaffung positiver Contact Center-Kulturen bis hin zur Unterst\u00fctzung des Hyperwachstums mit Calabrio ONE abdeckten. Sie wurden dem Hype gerecht!  <\/li>\n<li><strong>Es braucht 12 positive Erlebnisse, um ein schlechtes auszugleichen<\/strong>. Ein aufschlussreicher Satz von Ian Jacobs, Hauptanalyst bei Forrester Research, der uns daran erinnert, warum wir jeden Morgen aufstehen. <\/li>\n<li><strong>Sie sind die Nummer 1<\/strong>. Die Einf\u00fchrung unseres allerersten Kundenauszeichnungsprogramms war eine aufregende Sache. Herzlichen Gl\u00fcckwunsch an Sun Country Airlines, Maersk, Parkview Health, Radial, Superior Propane, Grand Canyon University, Erie Insurance und Daniel Acosta, Houston Methodist Hospital zu Ihren ONE Awards 2017!  <\/li>\n<li><strong>Nichts kann das gute alte pers\u00f6nliche Gespr\u00e4ch ersetzen.  <\/strong>Ein kurzer Blick auf unsere Umfrage nach der Konferenz zeigt erneut, dass unsere &#8222;Frag die Experten&#8220;-Einzelgespr\u00e4che der wertvollste Teil von C3 waren. Wir haben in diesem Jahr 74 pers\u00f6nliche Treffen abgehalten &#8211; ein Rekord! <\/li>\n<li><strong>Es ist gut, Danke zu sagen<\/strong>. Das diesj\u00e4hrige C3-Programm f\u00fcr wohlt\u00e4tige Zwecke konzentrierte sich auf das Veteranendorf &#8211; wir packten 150 Pflegesets, spendeten 100 \u00dcbernachtungen f\u00fcr bed\u00fcrftige Veteranen und f\u00fcllten eine &#8222;Wand der Dankbarkeit&#8220; mit Dankeskarten. <\/li>\n<li><strong>Unsere Kunden und Partner rocken&#8230;buchst\u00e4blich.<\/strong>  Wir beendeten unsere drei Tage in der W\u00fcste mit einer epischen Party am Pool und ein paar Runden Karaoke. Die Darbietung von &#8222;Purple Rain&#8220; war genau richtig! <\/li>\n<li><strong>Machen wir es noch einmal.<\/strong>  Wir waren schon immer stolz darauf, auf die Stimme unserer Kunden zu h\u00f6ren &#8211; nicht nur, wenn es um Produktideen geht, sondern auch, wenn es darum geht, wo wir unsere n\u00e4chste Veranstaltung abhalten sollen. Deshalb freue ich mich, die C3 2018 im Gaylord Opryland Resort &amp; Convention Center in Nashville, TN, vom 10. bis 13. September 2018 anzuk\u00fcndigen. <a href=\"https:\/\/www.calabriocustomerconnect.com\/\">Kunden k\u00f6nnen sich jetzt zu einem fantastischen Preis anmelden<\/a>! <\/li>\n<\/ol>\n<\/ol>\n<p>Wir sehen uns in Nashville!<\/p>\n<p>-Rebecca<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":11015,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[184],"tags":[237,238,193],"blog-languages":[],"class_list":["post-11013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nachrichten","tag-c3-de","tag-calabrio-kundenverbindung","tag-calabrio-nachrichten"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Die 10 wichtigsten Eindr\u00fccke von Calabrio Customer Connect (C3) 2017<\/title>\n<meta name=\"description\" content=\"Die Calabrio Customer Connect 2017 ist zu Ende und wir k\u00f6nnten nicht zufriedener sein mit der Beteiligung. 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