{"id":11027,"date":"2017-09-07T14:34:03","date_gmt":"2017-09-07T14:34:03","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/c3-2017-sprecher-spotlight-frage-und-antwort-mit-cassy-dunn-business-process-improvement-program-manager-paychex"},"modified":"2025-05-13T22:25:47","modified_gmt":"2025-05-13T22:25:47","slug":"c3-2017-sprecher-spotlight-frage-und-antwort-mit-cassy-dunn-business-process-improvement-program-manager-paychex","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/c3-2017-sprecher-spotlight-frage-und-antwort-mit-cassy-dunn-business-process-improvement-program-manager-paychex\/","title":{"rendered":"C3 2017 Sprecher Spotlight: Frage und Antwort mit Cassy Dunn, Business Process Improvement &amp; Program Manager, Paychex"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_7412f235314c331abd76fa20daae6c8e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nachrichten <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2017 Sprecher Spotlight: Frage und Antwort mit Cassy Dunn, Business Process Improvement &amp; Program Manager, Paychex<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7412f235314c331abd76fa20daae6c8e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fc3-2017-sprecher-spotlight-frage-und-antwort-mit-cassy-dunn-business-process-improvement-program-manager-paychex%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fc3-2017-sprecher-spotlight-frage-und-antwort-mit-cassy-dunn-business-process-improvement-program-manager-paychex%2F&#038;text=C3 2017 Sprecher Spotlight: Frage und Antwort mit Cassy Dunn, Business Process Improvement &amp; Program Manager, Paychex\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fc3-2017-sprecher-spotlight-frage-und-antwort-mit-cassy-dunn-business-process-improvement-program-manager-paychex%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Wir sind weniger als einen Monat von der C3 entfernt und hier ist eine weitere Folge unserer <a href=\"https:\/\/www.calabriocustomerconnect.com\/\">Calabrio Customer Connect<\/a> (C3) 2017 Speaker Spotlight Serie.<\/p>\n<p>&nbsp;<\/p>\n<p>Cassy Dunn, Business Process Improvement and Program Manager bei Paychex, wird auf der C3, die vom 1. bis 4. Oktober im Red Rock Casino Resort &amp; Spa in Las Vegas stattfindet, einen Vortrag \u00fcber Change Management halten und dar\u00fcber, wie das Paychex Center of Excellence das Engagement der Mitarbeiter unterst\u00fctzt.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Name:<\/strong> Cassy Dunn<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Unternehmen:<\/strong> Paychex<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titel:<\/strong> Gesch\u00e4ftsprozessverbesserung &amp; Programm-Manager<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Jahre der Erfahrung: <\/strong>12 Jahre bei Paychex<\/p>\n<p>&nbsp;<\/p>\n<p><strong>F: Worauf freuen Sie sich bei der C3 2017 am meisten und warum?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><em>Cassy:<\/em> Es gibt so viele Dinge, auf die ich mich dieses Jahr auf der C3 freuen kann! Ich freue mich auf die Gelegenheit, mich mit anderen Fachleuten aus dem Bereich Workforce Management auszutauschen und zu erfahren, wie sie Calabrio ONE nutzen, um die operative Exzellenz zu steigern. Au\u00dferdem freue ich mich darauf, zu erfahren, in welche Richtung sich die Branche entwickelt und welche neuen Produkte\/Features Calabrio auf den Markt bringt, um diese Trends zu bedienen. Und schlie\u00dflich kann ich dieses Jahr die Erfahrung mit meinem Team teilen!   <\/p>\n<p>&nbsp;<\/p>\n<p><strong>F: Was ist Ihre gro\u00dfe Leidenschaft?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Cassy: Meine Leidenschaft ist es, Menschen mit den richtigen Daten zu versorgen, damit sie sowohl f\u00fcr unsere Kunden als auch f\u00fcr unsere Mitarbeiter wichtige Gesch\u00e4ftsentscheidungen treffen k\u00f6nnen. Als Fachleute f\u00fcr Workforce Management brauchen wir ein umfassendes Verst\u00e4ndnis von Menschen, Prozessen und Daten. Mir geht es darum, einen Sinn in allen drei Bereichen zu finden, damit wir sinnvolle Ver\u00e4nderungen herbeif\u00fchren k\u00f6nnen.<\/p>\n<p>&nbsp;<\/p>\n<p>Au\u00dferhalb des Contact Centers bin ich Mutter von drei Kindern, was mich auf Trab h\u00e4lt!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>F: Warum sollten die Leute an Ihrer Veranstaltung teilnehmen? Was werden sie lernen? <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Cassy: Jeder, der mit den folgenden Fragen konfrontiert wurde, sollte meine Sitzung besuchen:<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Wie gehen Sie bei der Standardisierung von WFM-Kennzahlen und -Tools \u00fcber mehrere geografisch und inhaltlich unterschiedliche Zentren hinweg vor?<\/li>\n<li>Wie bew\u00e4ltigen Sie die Herausforderungen, die sich aus dem unterschiedlichen Reifegrad des Workforce Management ergeben?<\/li>\n<li>Wie schaffen Sie es, die Kultur zu ver\u00e4ndern und den Appetit auf WFM zu wecken, wo es vorher keinen gab?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u00dcber Calabrio Customer Connect (C3)<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Die j\u00e4hrliche Anwenderkonferenz von Calabrio, Calabrio Customer Connect (C3), ist eine zweieinhalbt\u00e4gige Veranstaltung, auf der Sie viel lernen und Kontakte kn\u00fcpfen k\u00f6nnen. In Dutzenden von Breakout-Sitzungen und Diskussionen am runden Tisch werden die Teilnehmer von Experten aus verschiedenen Branchen lernen. Tauschen Sie sich mit Gleichgesinnten \u00fcber bew\u00e4hrte Verfahren und Erfahrungen aus. Sprechen Sie mit Calabrio-F\u00fchrungskr\u00e4ften und technischen Experten, um mehr Nutzen aus Ihrer Investition in Calabrio-L\u00f6sungen zu ziehen und um Feedback f\u00fcr zuk\u00fcnftige Produkte zu geben.   <\/p>\n<p>&nbsp;<\/p>\n<p>Eine vollst\u00e4ndige Agenda und weitere Informationen \u00fcber C3 finden Sie unter <a href=\"https:\/\/www.calabriocustomerconnect.com\/\">calabriocustomerconnect.com<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":11030,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[184],"tags":[],"blog-languages":[],"class_list":["post-11027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nachrichten"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C3 2017 Sprecher Spotlight: Cassy Dunn, Paychex<\/title>\n<meta name=\"description\" content=\"Cassy Dunn, Business Process Improvement and Program Manager bei Paychex, sprach w\u00e4hrend der j\u00e4hrlichen Kundenkonferenz von Calabrio \u00fcber die F\u00f6rderung des Mitarbeiterengagements.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/c3-2017-sprecher-spotlight-frage-und-antwort-mit-cassy-dunn-business-process-improvement-program-manager-paychex\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C3 2017 Sprecher Spotlight: Frage und Antwort mit Cassy Dunn, Business Process Improvement &amp; 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