{"id":11095,"date":"2017-01-20T20:00:39","date_gmt":"2017-01-20T20:00:39","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/calabrio-wird-von-gartner-im-neuen-magic-quadrant-fuer-die-kategorie-workforce-engagement-management-als-visionaer-eingestuft"},"modified":"2026-03-25T08:36:28","modified_gmt":"2026-03-25T08:36:28","slug":"calabrio-wird-von-gartner-im-neuen-magic-quadrant-fuer-die-kategorie-workforce-engagement-management-als-visionaer-eingestuft","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/calabrio-wird-von-gartner-im-neuen-magic-quadrant-fuer-die-kategorie-workforce-engagement-management-als-visionaer-eingestuft\/","title":{"rendered":"Calabrio wird von Gartner im neuen Magic Quadrant f\u00fcr die Kategorie Workforce Engagement Management als Vision\u00e4r eingestuft"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_da1e01468b134fef5f1ef6741ff792e9\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nachrichten <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio wird von Gartner im neuen Magic Quadrant f\u00fcr die Kategorie Workforce Engagement Management als Vision\u00e4r eingestuft<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_da1e01468b134fef5f1ef6741ff792e9\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fcalabrio-wird-von-gartner-im-neuen-magic-quadrant-fuer-die-kategorie-workforce-engagement-management-als-visionaer-eingestuft%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fcalabrio-wird-von-gartner-im-neuen-magic-quadrant-fuer-die-kategorie-workforce-engagement-management-als-visionaer-eingestuft%2F&#038;text=Calabrio wird von Gartner im neuen Magic Quadrant f\u00fcr die Kategorie Workforce Engagement Management als Vision\u00e4r eingestuft\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fcalabrio-wird-von-gartner-im-neuen-magic-quadrant-fuer-die-kategorie-workforce-engagement-management-als-visionaer-eingestuft%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"flex items-center gap-c\/s pt-c\/m pr-c\/m pb-c\/m pl-c\/l border-thin border-stroke-tertiary\">\n\t\t\t<div class=\"grow\">\n\t\t\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Buchen Sie eine Demo<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small text-text-tertiary-aa\">\n\t\t\t\t\t\t<p>Fangen wir an<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.calabrio.com\/de\/demo-buchen\/\"\n\t\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s bg-background-secondary rounded-max text-icon-highlight hover:bg-background-ui-action hover:text-white\"\n\t\t\t\t\taria-label=\"Buchen Sie eine Demo\"\n\t\t\t\t>\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Das Kontaktzentrum entwickelt sich weiter. Der Fokus auf das Kundenerlebnis wird immer wichtiger f\u00fcr Kundenbindungsstrategien und Umsatzwachstum, und Marken fangen an, die Rolle der Contact Center als Drehscheiben f\u00fcr die Kundeninteraktion zu begreifen, die letztlich den Erfolg des Kundenerlebnisses f\u00f6rdern. Um den st\u00e4ndig steigenden Kundenerwartungen gerecht zu werden, richten Contact Center ihr Augenmerk nicht nur auf die Produktivit\u00e4ts- und Effizienzsteigerungen, die sich aus der Optimierung des Personalbestands ergeben, sondern geben ihren Mitarbeitern auch die Tools an die Hand, die sie f\u00fcr eine positive Kundeninteraktion ben\u00f6tigen. Wir von Calabrio helfen Marken dabei, gro\u00dfartige Teams von Agenten aufzubauen. Deshalb freuen wir uns, dass wir von Gartner, Inc. im <a href=\"https:\/\/www.calabrio.com\/gartner-magic-quadrant-2017\/\">Januar 2017 im Gartner Magic Quadrant f\u00fcr Workforce Engagement Management (WEM)<\/a> als Vision\u00e4r eingestuft wurden.   <\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcalabrio-live.lndo.site%2F%3Fsearch-filter-widget%3Dresources-2&amp;text=Calabrio%20named%20a%20Visionary%20by%20%40Gartner_inc%20in%20new%20Workforce%20Engagement%20Management%20Magic%20Quadrant%20https%3A%2F%2Fbit.ly%2F2jgtawc&amp;via=Calabrio&amp;related=Calabrio\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio wird von @Gartner_inc im neuen Magic Quadrant f\u00fcr Workforce Engagement Management zum Vision\u00e4r ernannt https:\/\/bit.ly\/2jgtawc <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcalabrio-live.lndo.site%2F%3Fsearch-filter-widget%3Dresources-2&amp;text=Calabrio%20named%20a%20Visionary%20by%20%40Gartner_inc%20in%20new%20Workforce%20Engagement%20Management%20Magic%20Quadrant%20https%3A%2F%2Fbit.ly%2F2jgtawc&amp;via=Calabrio&amp;related=Calabrio\" target=\"_blank\" rel=\"noopener\">Teilen auf X<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Unsere Mission bei Calabrio ist es, bahnbrechende, benutzerfreundliche Technologie zu entwickeln, die unsere Kunden inspiriert und begeistert. Unsere Bem\u00fchungen wurden best\u00e4tigt, als Calabrio im <a href=\"https:\/\/www.calabrio.com\/calabrio-leader-gartners-magic-quadrant\/\">Gartner Magic Quadrant 2015 f\u00fcr Customer Engagement Center Workforce Optimization (WFO)<\/a> als Leader und im <a href=\"https:\/\/www.calabrio.com\/calabrio-leader-forrester-wave-report\/\">Forrester Wave\u2122 f\u00fcr Workforce Optimization Suites, Q3 2016<\/a>, als Leader eingestuft wurde. Jetzt f\u00fchlen wir uns geehrt, zum einzigen Vision\u00e4r im aufstrebenden WEM-Bereich ernannt zu werden, und wir sind zuversichtlich, dass die Grundlagen, die wir bereits gelegt haben, indem wir unseren Kunden auf der ganzen Welt geholfen haben, ein hervorragendes Mitarbeiter- und Kundenerlebnis zu schaffen, es uns erm\u00f6glichen werden, in der neuen WEM-Kategorie ebenso schnell aufzusteigen, wie wir es bei WFO getan haben. <\/p>\n<\/span>\n\t\t\t<\/div>\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row\"\n\tdata-theme-block-id=\"block_b2e62f642629881df2e7f0fd13c97669\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div style=\"background-color: #080F21\" class=\"flex lg:hidden justify-center items-center w-full\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full aspect-[131\/119] md:aspect-[744\/403] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n\t<\/div>\n\n\t<div style=\"background-color: #080F21\" class=\"hidden lg:flex justify-center items-center w-1\/2\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-full lg:aspect-[360\/211] xxl:ml-[60px] xxl:mr-[59px] xxl:aspect-[841\/422] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4.png 1596w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4-300x197.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4-1024x671.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4-768x503.png 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-4-1536x1007.png 1536w\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\n\t\t\t<div style=\"background-color: #080F21\" class=\"flex flex-col w-full lg:w-1\/2 justify-center gap-c\/m p-l\/xl lg:p-l\/xxl\">\n\t\t\t\t\t\t\t<div class=\"flex flex-col gap-c\/m pb-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span style=\"color: #C4CDE3\" class=\"wysiwyg\"><p>400 Contact Center Manager. 10 L\u00e4nder. 6 Branchen. Viele augen\u00f6ffnende Einsichten.<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/s items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align text-background-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/cx-lab\/?utm_source=calabrio_blog&#038;utm_medium=Display_Advertising&#038;utm_campaign=calabrio_sidebar\" title=\"Bericht herunterladen\" aria-label=\"Bericht herunterladen\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Bericht herunterladen<\/span>\n\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_b2e62f642629881df2e7f0fd13c97669\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcalabrio-live.lndo.site%2F%3Fsearch-filter-widget%3Dresources-2&amp;text=Engaged%20agents%20create%20better%20customer%20experiences.%20Read%20Calabrio%E2%80%99s%20vision%20for%20WEM%20in%20%40Gartner_inc%20MQ%20https%3A%2F%2Fbit.ly%2F2jgtawc&amp;via=Calabrio&amp;related=Calabrio\" target=\"_blank\" rel=\"noopener noreferrer\">Engagierte Agenten schaffen bessere Kundenerlebnisse. Lesen Sie die Vision von Calabrio f\u00fcr WEM in @Gartner_inc MQ https:\/\/bit.ly\/2jgtawc   <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcalabrio-live.lndo.site%2F%3Fsearch-filter-widget%3Dresources-2&amp;text=Engaged%20agents%20create%20better%20customer%20experiences.%20Read%20Calabrio%E2%80%99s%20vision%20for%20WEM%20in%20%40Gartner_inc%20MQ%20https%3A%2F%2Fbit.ly%2F2jgtawc&amp;via=Calabrio&amp;related=Calabrio\" target=\"_blank\" rel=\"noopener\">Teilen auf X<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Wir waren schon immer ein Innovator in der Branche, und unsere Calabrio ONE Plattform hat die Personaloptimierung ver\u00e4ndert, indem sie den Managern von Contact Centern einen einfachen Zugriff auf Daten erm\u00f6glicht, um bessere und fundiertere Entscheidungen zu treffen &#8211; und gleichzeitig den Agenten die Flexibilit\u00e4t und die M\u00f6glichkeiten gibt, nach denen sie sich sehnen. W\u00e4hrend Unternehmen Strategien zur Mitarbeiterbindung und -bindung f\u00fcr die Agententeams entwickeln, die das R\u00fcckgrat des Kundenerlebnisses bilden, stehen wir an vorderster Front dieses Wandels. Calabrio hat es sich zur Aufgabe gemacht, die Tools bereitzustellen, die es Marken erm\u00f6glichen, n\u00e4her an ihre Kunden heranzukommen, egal wo sie sind.  <\/p>\n<p>&nbsp;<\/p>\n<p>Wir sind stolz auf die Anerkennung, die wir von Gartner erhalten haben und freuen uns auf die Zukunft.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.calabrio.com\/gartner-magic-quadrant-2017\/\">Laden Sie den Gartner Magic Quadrant f\u00fcr Workforce Engagement Management vom Januar 2017 herunter.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Wenn Sie mehr \u00fcber die wichtigsten Konzepte und Best Practices der Personaloptimierung erfahren m\u00f6chten, lesen Sie unseren <a href=\"https:\/\/www.calabrio.com\/de\/wfo\/\">vollst\u00e4ndigen Leitfaden zur WFO. <\/a> <\/p>\n<\/span>\n\t\t\t<\/div>\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_a25c9dbec647da239aefbb5f9d8cfe35\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tBleiben Sie auf dem Laufenden\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>M\u00f6chten Sie \u00fcber die neuesten Innovationen auf dem Laufenden bleiben, die die Optimierung des Personalbestands in Contact Centern und einen hervorragenden Kundenservice beeinflussen?<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t>\n\t\t\t<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-05-21\/5b8ztk\" width=\"100%\" height=\"750\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_a25c9dbec647da239aefbb5f9d8cfe35\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: benutzerdefiniertepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":242,"featured_media":11096,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[184],"tags":[193,229],"blog-languages":[],"class_list":["post-11095","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nachrichten","tag-calabrio-nachrichten","tag-verbesserung-der-kundenerfahrung"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio wird von Gartner im neuen Magic Quadrant f\u00fcr die Kategorie Workforce Engagement Management als Vision\u00e4r eingestuft | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio wurde von Gartner im neuen Magic Quadrant f\u00fcr Workforce Engagement Management (WEM) als Vision\u00e4r eingestuft. 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content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2017-01-20T20:00:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T08:36:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/calabrionamedvisionary-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dhaval Kakkad\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dhaval Kakkad\" \/>\n<script type=\"application\/ld+json\" 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