{"id":12021,"date":"2015-02-06T15:09:54","date_gmt":"2015-02-06T15:09:54","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm"},"modified":"2025-02-06T10:44:47","modified_gmt":"2025-02-06T10:44:47","slug":"grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/","title":{"rendered":"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_b7daff967d10ad6e5695bec88c0704a9\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Teleopti Importiert <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Uncategorized <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_b7daff967d10ad6e5695bec88c0704a9\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fgrundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fgrundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm%2F&#038;text=Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fgrundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class='wpb-content-wrapper'>Aus meiner Sicht ist Workforce Management (WFM) mehr als nur ein Software-Tool &#8211; es ist eine komplette Gesch\u00e4ftsprozessl\u00f6sung. Aus diesem Grund ist es von entscheidender Bedeutung, dass Unternehmen alle Mitarbeiter in die Unterst\u00fctzung des WFM-Prozesses einbeziehen. WFM-Manager, Ressourcenplaner, Benutzer: Erfolg l\u00e4sst sich nicht allein erreichen. Sie brauchen einen starken Sponsor innerhalb der Organisation.<\/p>\n<p>Meiner Erfahrung nach ist Wissen vielleicht die gr\u00f6\u00dfte Gefahr f\u00fcr den langfristigen Erfolg von Contact Center WFM. Es ist von entscheidender Bedeutung, WFM-Kompetenz von der obersten F\u00fchrungsebene bis hinunter zur Ebene der Mitarbeiter aufzubauen. Jeder muss sich dar\u00fcber im Klaren sein, welche Auswirkungen ein solider WFM-Prozess auf das Unternehmen, die Kunden und die Mitarbeiter des Contact Centers haben kann. Die gesamte Organisation muss sich beteiligen. So l\u00e4sst sich WFM-Erfolg erzielen.<\/p>\n<p>Eine solide Software ist f\u00fcr einen gut funktionierenden WFM-Prozess unerl\u00e4sslich. Aber auch solide interne Arbeitsabl\u00e4ufe und Methoden m\u00fcssen dazu geh\u00f6ren. In erster Linie ist WFM ein Gesch\u00e4ftsprozess, keine technologische L\u00f6sung. Internen Prozessen und Methoden muss die gleiche Aufmerksamkeit gewidmet werden wie den Softwarefunktionen.<\/p>\n<p>Ein weiterer wichtiger Punkt ist, dass Ihr WFM-Team zum Dreh- und Angelpunkt in Ihrem Unternehmen werden sollte. Stellen Sie das Team in den Mittelpunkt aller wichtigen Planungsentscheidungen, die getroffen werden. Schlie\u00dflich sind sie das Herzst\u00fcck des Contact Centers.<\/p>\n<p>Sehen Sie, wie Sie abschneiden. Verstehen Sie die Statistiken und wie Sie sie im WFM-Tool verwenden k\u00f6nnen. Beginnen Sie au\u00dferdem damit, \u00fcber das traditionelle Front Office hinaus Schl\u00fcsselbereiche f\u00fcr den Einsatz von WFM zu identifizieren, wie z.B. den Outbound und das Back Office. Und schlie\u00dflich sollten Sie die Vorteile der Automatisierung erkennen &#8211; ignorieren Sie nicht die F\u00e4higkeit des Tools, effiziente Berichte \u00fcber die F\u00e4higkeiten der Agenten zu erstellen.<\/p>\n<p>Wenn Sie alle diese Vorschl\u00e4ge befolgen, wird WFM zu einem erfolgreichen Konzept &#8211; sowohl f\u00fcr Ihr Unternehmen als auch f\u00fcr Ihre Kunden.<\/p><\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":96,"featured_media":6131,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[199,200],"tags":[126],"blog-languages":[],"class_list":["post-12021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teleopti-importiert","category-uncategorized-de","tag-teleopti-imported"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM | Calabrio<\/title>\n<meta name=\"description\" content=\"Eine solide WFM-Software ist unerl\u00e4sslich, aber auch solide interne Arbeitsprozesse und Methoden sind f\u00fcr ein erfolgreiches WFM unerl\u00e4sslich.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-06T15:09:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-06T10:44:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2015\/02\/photo-1565120130276-dfbd9a7a3ad7.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1350\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Annica Ronquist\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Annica Ronquist\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/\"},\"author\":{\"name\":\"Annica Ronquist\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/7899f9a84e936145ef01e271ec3e79ce\"},\"headline\":\"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM\",\"datePublished\":\"2015-02-06T15:09:54+00:00\",\"dateModified\":\"2025-02-06T10:44:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/\"},\"wordCount\":7,\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2015\\\/02\\\/photo-1565120130276-dfbd9a7a3ad7.jpg\",\"keywords\":[\"Teleopti Imported\"],\"articleSection\":[\"Teleopti Importiert\",\"Uncategorized\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/\",\"name\":\"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2015\\\/02\\\/photo-1565120130276-dfbd9a7a3ad7.jpg\",\"datePublished\":\"2015-02-06T15:09:54+00:00\",\"dateModified\":\"2025-02-06T10:44:47+00:00\",\"description\":\"Eine solide WFM-Software ist unerl\u00e4sslich, aber auch solide interne Arbeitsprozesse und Methoden sind f\u00fcr ein erfolgreiches WFM unerl\u00e4sslich.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2015\\\/02\\\/photo-1565120130276-dfbd9a7a3ad7.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2015\\\/02\\\/photo-1565120130276-dfbd9a7a3ad7.jpg\",\"width\":1350,\"height\":900},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/7899f9a84e936145ef01e271ec3e79ce\",\"name\":\"Annica Ronquist\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c83c466dda9c6df172ced7946118e8c1e9fe8a8b7f96c1269b6a52bbb796ace5?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c83c466dda9c6df172ced7946118e8c1e9fe8a8b7f96c1269b6a52bbb796ace5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c83c466dda9c6df172ced7946118e8c1e9fe8a8b7f96c1269b6a52bbb796ace5?s=96&d=mm&r=g\",\"caption\":\"Annica Ronquist\"},\"description\":\"Annica Ronquist is Head of Global Customer Operations and Services at Teleopti, based at the HQ in Stockholm. Her main responsibilities in this role are; Effectiveness and excellence delivering of global Service Desk and Technical Consulting, Business Support Management and IT and Cloud Operation. Annica joined Teleopti in August 2014 and has over 17 years\u2019 experience from Workforce Management, Customer Services and Sales, Business development and leadership . Before Annica joined Teleopti, she was Head of Customer Services at the Swedish postal Services and has been a customer to Teleopti.\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/de\\\/author\\\/annica-ronquist\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM | Calabrio","description":"Eine solide WFM-Software ist unerl\u00e4sslich, aber auch solide interne Arbeitsprozesse und Methoden sind f\u00fcr ein erfolgreiches WFM unerl\u00e4sslich.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/","og_locale":"de_DE","og_type":"article","og_title":"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM","og_url":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_published_time":"2015-02-06T15:09:54+00:00","article_modified_time":"2025-02-06T10:44:47+00:00","og_image":[{"width":1350,"height":900,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2015\/02\/photo-1565120130276-dfbd9a7a3ad7.jpg","type":"image\/jpeg"}],"author":"Annica Ronquist","twitter_card":"summary_large_image","twitter_creator":"@calabrio","twitter_site":"@calabrio","twitter_misc":{"Verfasst von":"Annica Ronquist"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/#article","isPartOf":{"@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/"},"author":{"name":"Annica Ronquist","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/7899f9a84e936145ef01e271ec3e79ce"},"headline":"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM","datePublished":"2015-02-06T15:09:54+00:00","dateModified":"2025-02-06T10:44:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/"},"wordCount":7,"publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"image":{"@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2015\/02\/photo-1565120130276-dfbd9a7a3ad7.jpg","keywords":["Teleopti Imported"],"articleSection":["Teleopti Importiert","Uncategorized"],"inLanguage":"de"},{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/","url":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/","name":"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2015\/02\/photo-1565120130276-dfbd9a7a3ad7.jpg","datePublished":"2015-02-06T15:09:54+00:00","dateModified":"2025-02-06T10:44:47+00:00","description":"Eine solide WFM-Software ist unerl\u00e4sslich, aber auch solide interne Arbeitsprozesse und Methoden sind f\u00fcr ein erfolgreiches WFM unerl\u00e4sslich.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2015\/02\/photo-1565120130276-dfbd9a7a3ad7.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2015\/02\/photo-1565120130276-dfbd9a7a3ad7.jpg","width":1350,"height":900},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/blog\/grundlegende-wichtige-prinzipien-fuer-erfolgreiches-wfm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/de\/"},{"@type":"ListItem","position":2,"name":"Grundlegende, wichtige Prinzipien f\u00fcr erfolgreiches WFM"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]},{"@type":"Person","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/7899f9a84e936145ef01e271ec3e79ce","name":"Annica Ronquist","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/secure.gravatar.com\/avatar\/c83c466dda9c6df172ced7946118e8c1e9fe8a8b7f96c1269b6a52bbb796ace5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c83c466dda9c6df172ced7946118e8c1e9fe8a8b7f96c1269b6a52bbb796ace5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c83c466dda9c6df172ced7946118e8c1e9fe8a8b7f96c1269b6a52bbb796ace5?s=96&d=mm&r=g","caption":"Annica Ronquist"},"description":"Annica Ronquist is Head of Global Customer Operations and Services at Teleopti, based at the HQ in Stockholm. Her main responsibilities in this role are; Effectiveness and excellence delivering of global Service Desk and Technical Consulting, Business Support Management and IT and Cloud Operation. Annica joined Teleopti in August 2014 and has over 17 years\u2019 experience from Workforce Management, Customer Services and Sales, Business development and leadership . Before Annica joined Teleopti, she was Head of Customer Services at the Swedish postal Services and has been a customer to Teleopti.","url":"https:\/\/www.calabrio.com\/de\/author\/annica-ronquist\/"}]}},"featured_image_src":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2015\/02\/photo-1565120130276-dfbd9a7a3ad7-600x400.jpg","featured_image_src_square":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2015\/02\/photo-1565120130276-dfbd9a7a3ad7-600x600.jpg","author_info":{"display_name":"Annica Ronquist","author_link":"https:\/\/www.calabrio.com\/de\/author\/annica-ronquist\/"},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/posts\/12021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/users\/96"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/comments?post=12021"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/posts\/12021\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/media\/6131"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/media?parent=12021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/categories?post=12021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/tags?post=12021"},{"taxonomy":"blog-languages","embeddable":true,"href":"https:\/\/www.calabrio.com\/de\/wp-json\/wp\/v2\/blog-languages?post=12021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}