{"id":30061,"date":"2020-04-16T12:53:11","date_gmt":"2020-04-16T12:53:11","guid":{"rendered":"https:\/\/www.calabrio.com\/de\/blog\/mit-calabrio-und-amazon-in-unsicheren-zeiten-mit-kunden-in-verbindung-bleiben-2\/"},"modified":"2025-07-14T06:07:32","modified_gmt":"2025-07-14T06:07:32","slug":"mit-calabrio-und-amazon-in-unsicheren-zeiten-mit-kunden-in-verbindung-bleiben-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/mit-calabrio-und-amazon-in-unsicheren-zeiten-mit-kunden-in-verbindung-bleiben-2\/","title":{"rendered":"Mit Calabrio und Amazon in unsicheren Zeiten mit Kunden in Verbindung bleiben"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_714aeee65832f00d9ddad99f05fc285a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Arbeitskr\u00e4fte-Management <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Mit Calabrio und Amazon in unsicheren Zeiten mit Kunden in Verbindung bleiben<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_714aeee65832f00d9ddad99f05fc285a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fmit-calabrio-und-amazon-in-unsicheren-zeiten-mit-kunden-in-verbindung-bleiben-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fmit-calabrio-und-amazon-in-unsicheren-zeiten-mit-kunden-in-verbindung-bleiben-2%2F&#038;text=Mit Calabrio und Amazon in unsicheren Zeiten mit Kunden in Verbindung bleiben\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Mit der Ausbreitung von COVID-19 verlassen die Kundendienstteams die traditionellen Kontaktzentren, um aus der Ferne zu arbeiten und die soziale Distanz zu f\u00f6rdern. Unter diesen Umst\u00e4nden mit den Kunden in Verbindung zu bleiben und auf sie einzugehen, kann eine Herausforderung sein. Der Zugang zu einem cloudbasierten Contact Center kann entscheidend sein, um den neuen Zustrom von F\u00e4llen zu bew\u00e4ltigen und die Gesch\u00e4ftskontinuit\u00e4t aufrechtzuerhalten. Lesen Sie unseren <a href=\"https:\/\/www.calabrio.com\/wfo\/managing-remote-workforce\/\">vollst\u00e4ndigen Leitfaden<\/a>, um mehr \u00fcber die Vor- und Nachteile der Telearbeit zu erfahren.  <\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Amazon und VoiceFoundry haben sich zusammengetan, um eine schnelle Bereitstellung und Konfiguration f\u00fcr Remote-Arbeitsanforderungen zu erm\u00f6glichen.<\/p>\n<p>&nbsp;<\/p>\n<h2>Bleiben Sie mit Ihren Kunden verbunden und reagieren Sie auf sie<\/h2>\n<p>In den letzten Wochen haben wir mehrere L\u00f6sungen eingef\u00fchrt, die unseren Kunden helfen, mit ihren Stakeholdern in Verbindung zu bleiben. Jetzt wird Amazon Web Services (AWS) diese Bem\u00fchungen unterst\u00fctzen. Calabrio und AWS arbeiten zusammen, um kostenloses Guthaben f\u00fcr Amazon Connect bereitzustellen, den cloudbasierten Contact Center Service von AWS, der auf derselben Technologie basiert, die auch den Amazon-Kundenservice betreibt.  <\/p>\n<p>Ab heute k\u00f6nnen sich Kunden mit AWS in Verbindung setzen, um kostenlos mit Amazon Connect zu beginnen und Unterst\u00fctzung von Amazon Connect bei der Implementierung ihres virtuellen Kontaktzentrums zu erhalten.<\/p>\n<p>&nbsp;<\/p>\n<p>Dieses Angebot, das durch die schnelle Bereitstellung durch VoiceFoundry erg\u00e4nzt wird, kann \u00fcber den AWS Marketplace erworben werden.<\/p>\n<p>&nbsp;<\/p>\n<p>Innerhalb weniger Tage werden Calabrio und Amazon Ihre neue Umgebung in Betrieb nehmen. VoiceFoundry wird dann Ihr neues Contact Center f\u00fcr Heimarbeit schnell konfigurieren, um den Anforderungen dieser neuen Realit\u00e4t gerecht zu werden. <\/p>\n<p>&nbsp;<\/p>\n<p>Wenn Sie mehr \u00fcber diese Integration von Amazon Connect und Calabrio ONE erfahren m\u00f6chten, <a href=\"https:\/\/info.calabrio.com\/amazon-connect-offer\/\">kontaktieren Sie uns<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20536,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[213],"tags":[],"blog-languages":[],"class_list":["post-30061","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-arbeitskrafte-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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