{"id":30063,"date":"2020-04-09T10:44:46","date_gmt":"2020-04-09T10:44:46","guid":{"rendered":"https:\/\/www.calabrio.com\/de\/blog\/schnelle-bereitstellung-eines-cloud-contact-centers-mit-calabrio-one-twilio-flex-boost-und-avtex-2\/"},"modified":"2025-07-14T06:06:48","modified_gmt":"2025-07-14T06:06:48","slug":"schnelle-bereitstellung-eines-cloud-contact-centers-mit-calabrio-one-twilio-flex-boost-und-avtex-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/schnelle-bereitstellung-eines-cloud-contact-centers-mit-calabrio-one-twilio-flex-boost-und-avtex-2\/","title":{"rendered":"Schnelle Bereitstellung eines Cloud Contact Centers mit Calabrio ONE, Twilio Flex Boost und Avtex"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_b0c5490a0a5732d5433466837be2f7b8\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Arbeitskr\u00e4fte-Management <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Schnelle Bereitstellung eines Cloud Contact Centers mit Calabrio ONE, Twilio Flex Boost und Avtex<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_b0c5490a0a5732d5433466837be2f7b8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fschnelle-bereitstellung-eines-cloud-contact-centers-mit-calabrio-one-twilio-flex-boost-und-avtex-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 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fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>COVID-19 wirkt sich auf alle Bereiche des Arbeitsplatzes aus, vom Arbeitsort bis zur Interaktion mit Kunden und Kollegen. Sie hat den Bedarf an flexibler Zeiteinteilung deutlich gemacht, da immer mehr Arbeitnehmer von zu Hause aus arbeiten und mit anderen Einschr\u00e4nkungen wie Schulschlie\u00dfungen und Kinderbetreuung konfrontiert sind. <\/p>\n<p>&nbsp;<\/p>\n<p>Da die meisten Unternehmen ein Modell f\u00fcr die Arbeit von zu Hause aus verfolgen oder sich darauf zubewegen, ist eine Cloud-f\u00e4hige Remote-Belegschaft das neue Gebot der Stunde. Und sie m\u00fcssen schnell implementiert werden, um der steigenden Nachfrage gerecht zu werden. <\/p>\n<p>&nbsp;<\/p>\n<p>Aus diesem Grund haben sich Calabrio, Twilio und Avtex zusammengetan, um sicherzustellen, dass Sie auf die neuen und aufkommenden Herausforderungen der Heimarbeit vorbereitet sind.<\/p>\n<p>&nbsp;<\/p>\n<h2>Schnelle Bereitstellung und kontinuierliche Besch\u00e4ftigung Ihrer Remote-Agenten<\/h2>\n<p>Wir haben uns mit Twilio und Avtex zusammengetan, um die Art und Weise, wie Sie Daten, die durch Ihr Contact Center flie\u00dfen, sammeln und analysieren, neu zu erfinden. Die aus dieser Integration gewonnenen Erkenntnisse k\u00f6nnen Ihnen dabei helfen, Ihre Mitarbeiter im Contact Center effektiv zu betreuen. Zusammen erweitern <a href=\"https:\/\/www.twilio.com\/blog\/introducing-flex-boost-program-contact-centers-covid-19\">Twilio Flex Boost<\/a> und Calabrio ONE Ihren Kundensupport, um auf sich entwickelnde technische, betriebliche und finanzielle Ereignisse zu reagieren.  <\/p>\n<p>Legen Sie einfach den Schalter f\u00fcr dieses Kombinationsangebot um und Sie erhalten eine komplette Contact Center- und Workforce-Optimierungsl\u00f6sung, die in der Cloud entstanden ist und speziell f\u00fcr die Herausforderungen der Arbeit von zu Hause aus zusammengestellt wurde.<\/p>\n<p>&nbsp;<\/p>\n<p>Hier finden Sie eine \u00dcbersicht \u00fcber die neuen Angebote:<\/p>\n<ul>\n<li>Calabrio ONE mit Twilio Flex Boost\n<ul>\n<li>60 Agenten kostenlos f\u00fcr 3 Monate, weitere Agenten zum Paketpreis<\/li>\n<li>15% Rabatt auf den UVP f\u00fcr das Suite-Paket<\/li>\n<\/ul>\n<\/li>\n<li>Calabrio Qualit\u00e4tsmanagement mit Twilio Flex Boost\n<ul>\n<li>Eigenst\u00e4ndiger QM-Dienst<\/li>\n<li>60 Agenten kostenlos f\u00fcr 3 Monate, weitere Agenten zum Paketpreis<\/li>\n<li>30% Rabatt auf die monatlichen Kosten f\u00fcr QM-Agenten im Vergleich zum MSRP<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Innerhalb weniger Tage werden Calabrio und Twilio Ihre neue Umgebung in Betrieb nehmen. Avtex wird dann Ihr neues Contact Center f\u00fcr Heimarbeit schnell konfigurieren, um den Anforderungen dieser neuen Realit\u00e4t gerecht zu werden. <\/p>\n<p>&nbsp;<\/p>\n<p>Weitere Informationen \u00fcber die Integration von Twilio Flex und Calabrio ONE finden Sie auf unserer <a href=\"https:\/\/www.calabrio.com\/twilio-flex\">Twilio-Partnerseite<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Wenn Sie mehr dar\u00fcber erfahren m\u00f6chten, wie Sie den \u00dcbergang zur Telearbeit meistern, lesen Sie <a href=\"https:\/\/www.calabrio.com\/wfo\/managing-remote-workforce\/\">hier unseren vollst\u00e4ndigen Leitfaden.<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20625,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[213],"tags":[],"blog-languages":[],"class_list":["post-30063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-arbeitskrafte-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Schnelle Bereitstellung eines Cloud Contact Centers mit Calabrio ONE, Twilio Flex Boost und Avtex | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/calabrio-twilio-flex-boost-wfh\/\" \/>\n<meta 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