{"id":30992,"date":"2019-03-19T08:00:58","date_gmt":"2019-03-19T08:00:58","guid":{"rendered":"https:\/\/www.calabrio.com\/de\/blog\/einfuehrung-der-ersten-analytics-gestuetzten-customer-experience-intelligence-suite-2\/"},"modified":"2025-05-12T08:43:30","modified_gmt":"2025-05-12T08:43:30","slug":"einfuehrung-der-ersten-analytics-gestuetzten-customer-experience-intelligence-suite-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/einfuehrung-der-ersten-analytics-gestuetzten-customer-experience-intelligence-suite-2\/","title":{"rendered":"Einf\u00fchrung der ersten Analytics-gest\u00fctzten Customer Experience Intelligence Suite"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_db00a0b8b88d534ba02e1bb648d34f2e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Bew\u00e4hrte Praktiken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Einf\u00fchrung der ersten Analytics-gest\u00fctzten Customer Experience Intelligence Suite<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_db00a0b8b88d534ba02e1bb648d34f2e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: benutzerdefiniertepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Feinfuehrung-der-ersten-analytics-gestuetzten-customer-experience-intelligence-suite-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>KI-gest\u00fctzte Daten zur Analyse des Kundenerlebnisses, die \u00fcber verschiedene Kommunikationskan\u00e4le &#8211; Website, Chat, Text, soziale Netzwerke und Contact Center &#8211; gesammelt werden, versprechen \u00fcberzeugende Erkenntnisse, die menschliche Interaktionen bereichern.<\/p>\n<p>&nbsp;<\/p>\n<p>W\u00e4hrend 93 Prozent der Marketingexperten und F\u00fchrungskr\u00e4fte im Bereich Kundenerfahrung glauben, dass es wichtig ist, ein nahtloses, hochwertiges Erlebnis zu bieten, sind nur 45 Prozent der Meinung, dass sie darin sehr effektiv sind.<\/p>\n<p>&nbsp;<\/p>\n<p>Das alles \u00e4ndert sich mit der <a href=\"https:\/\/www.calabrio.com\/de\/press\/calabrio-veroeffentlicht-seine-neueste-analytics-gestuetzte-customer-experience-intelligence-suite\/\" target=\"_blank\" rel=\"noopener noreferrer\">neuesten Version von Calabrio ONE<\/a>. Sie verf\u00fcgt \u00fcber eine neu gestaltete Benutzeroberfl\u00e4che (UI) und bettet Voice-of-the-Customer-Analysen und visuelle Erkundungen in die gesamte Workforce Optimization (WFO)-Suite ein. Unsere neue Version erm\u00f6glicht es Gesch\u00e4ftsanwendern, Daten intuitiv zu nutzen und mit gr\u00f6\u00dferer Leichtigkeit und Pr\u00e4zision zu handeln, um tiefere Einblicke zu erhalten und so ein besseres Kundenerlebnis zu schaffen.<\/p>\n<p>&nbsp;<\/p>\n<p>Unsere neueste Version von Calabrio ONE setzt einen neuen Standard f\u00fcr Benutzerfreundlichkeit, Intelligenz und Anpassbarkeit. Zu den neuen Visualisierungs- und Analysem\u00f6glichkeiten geh\u00f6ren: <\/p>\n<ul>\n<li>KI-gest\u00fctzte Unternehmens-KPIs mit klaren Visualisierungen, die den Nutzern genau zeigen, wie sie im Vergleich zu ihren Zielen abschneiden.<\/li>\n<li>Eine ganzheitlichere Sicht der Kundeninteraktionen durch die Anzeige der Stimmungsanalyse zusammen mit der Transkription w\u00e4hrend der Wiedergabe.<\/li>\n<li>Ein neu gestaltetes Benutzererlebnis, einschlie\u00dflich eines vertikal ausgerichteten Mediaplayers, der es den Benutzern erm\u00f6glicht, Informationen so zu konsumieren, wie sie es bei Social Media Feeds, Text-Threads und mobilen Webseiten tun.<\/li>\n<li>Eine verbesserte M\u00f6glichkeit, Daten zu filtern und zu untersuchen, nahtlos Interaktionen hinter den Daten zu sehen und dann sofort Ma\u00dfnahmen zu ergreifen.<\/li>\n<\/ul>\n<p>Wir ver\u00e4ndern die Art und Weise, wie Unternehmen arbeiten und auf die Stimme des Kunden zugreifen, grundlegend. Jetzt kann jeder &#8211; unabh\u00e4ngig von seiner Erfahrung mit Analysen &#8211; auf einfache Weise \u00fcberzeugende Erkenntnisse aus Daten gewinnen, um bessere menschliche Interaktionen zu inspirieren und das Kundenerlebnis zu verbessern. <\/p>\n<p>&nbsp;<\/p>\n<p>Wenn Sie mehr dar\u00fcber erfahren m\u00f6chten, wie Sie endlich ein vollst\u00e4ndiges Bild Ihrer Kundenerfahrung erhalten, lesen Sie unseren <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">vollst\u00e4ndigen Leitfaden zur Analyse von Kundeninteraktionen.<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20452,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[183],"tags":[],"blog-languages":[],"class_list":["post-30992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bewahrte-praktiken"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Einf\u00fchrung der ersten Analytics-gest\u00fctzten Customer Experience Intelligence Suite | Calabrio<\/title>\n<meta name=\"description\" content=\"Die neueste Version von Calabrio ONE verf\u00fcgt \u00fcber eine neu gestaltete Benutzeroberfl\u00e4che und bindet die Analyse von Kundenerfahrungen mit der Stimme in die gesamte WFO-Suite ein.\" 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