{"id":31262,"date":"2021-02-26T08:53:46","date_gmt":"2021-02-26T08:53:46","guid":{"rendered":"https:\/\/www.calabrio.com\/de\/blog\/anhaltendes-momentum-calabrio-gewinnt-customer-workforce-optimization-innovation-awards-fuer-komplette-wfo-suite-und-sprachanalyse-2\/"},"modified":"2025-11-04T05:55:20","modified_gmt":"2025-11-04T05:55:20","slug":"anhaltendes-momentum-calabrio-gewinnt-customer-workforce-optimization-innovation-awards-fuer-komplette-wfo-suite-und-sprachanalyse-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/anhaltendes-momentum-calabrio-gewinnt-customer-workforce-optimization-innovation-awards-fuer-komplette-wfo-suite-und-sprachanalyse-2\/","title":{"rendered":"Anhaltendes Momentum: Calabrio gewinnt CUSTOMER Workforce Optimization Innovation Awards f\u00fcr komplette WFO-Suite und Sprachanalyse"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_865c626cdff317d224ec97ed549f8532\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nachrichten <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Anhaltendes Momentum: Calabrio gewinnt CUSTOMER Workforce Optimization Innovation Awards f\u00fcr komplette WFO-Suite und Sprachanalyse<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_865c626cdff317d224ec97ed549f8532\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fanhaltendes-momentum-calabrio-gewinnt-customer-workforce-optimization-innovation-awards-fuer-komplette-wfo-suite-und-sprachanalyse-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fanhaltendes-momentum-calabrio-gewinnt-customer-workforce-optimization-innovation-awards-fuer-komplette-wfo-suite-und-sprachanalyse-2%2F&#038;text=Anhaltendes Momentum: Calabrio gewinnt CUSTOMER Workforce Optimization Innovation Awards f\u00fcr komplette WFO-Suite und Sprachanalyse\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fblog%2Fanhaltendes-momentum-calabrio-gewinnt-customer-workforce-optimization-innovation-awards-fuer-komplette-wfo-suite-und-sprachanalyse-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Das Jahr 2020 war eine Zeit gro\u00dfer Ver\u00e4nderungen f\u00fcr das Contact Center. Die Agenten begannen, ihre Frontline-Kommunikation mit den Kunden vom Heimb\u00fcro aus zu f\u00fchren &#8211; was die Arbeitsweise grundlegend ver\u00e4nderte &#8211; und viele Unternehmen erkannten schlie\u00dflich, dass neue Strategien erforderlich waren, um die Bed\u00fcrfnisse ihrer Kunden in den Vordergrund zu stellen. Um den Herausforderungen, die sich aus der Ver\u00e4nderung der Arbeitswelt durch die Pandemie ergeben, besser begegnen zu k\u00f6nnen, hat Calabrio seine Plattformangebote schnell umgestellt, um Kunden zu unterst\u00fctzen, die mit COVID-19 zu k\u00e4mpfen haben. Calabrio entwickelte und implementierte die erforderlichen Tools, um Unternehmen dabei zu helfen, die Kundenzufriedenheit zu erh\u00f6hen, die Kundentreue zu st\u00e4rken und das Kundenerlebnis durch bahnbrechende und einfach zu bedienende Technologien zu verbessern.   <\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-38343 size-full\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/02\/tmclogo-396x300-1.webp\" alt=\"Calabrio 2020 Workforce Optimization Innovation Award Abzeichen.\" width=\"396\" height=\"300\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/02\/tmclogo-396x300-1.webp 396w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/02\/tmclogo-396x300-1-300x227.webp 300w\" sizes=\"auto, (max-width: 396px) 100vw, 396px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Um sicherzustellen, dass unsere Kunden diese Unterst\u00fctzung erhalten, haben wir L\u00f6sungen f\u00fcr das Workforce Engagement Management angeboten, die unseren Kunden helfen, diese neue Arbeitswelt zu bew\u00e4ltigen. Mit unserem Analyseprodukt und der kompletten Workforce Engagement Management Suite haben wir unseren Kunden geholfen, sich in einer sich ver\u00e4ndernden Landschaft zurechtzufinden und weiterhin einen unvergleichlichen Kundenservice zu bieten. Als Ergebnis wurde Calabrio als Gewinner des 5. j\u00e4hrlichen Workforce Optimization Innovation Awards ausgezeichnet.  <\/p>\n<p>&nbsp;<\/p>\n<p>Mit den Workforce Optimization Innovation Awards werden Anbieter ausgezeichnet, die datengest\u00fctzte Analysen nutzen, um die Call Center-, CRM- und Teleservice-Branche mit einer L\u00f6sung nach der anderen voranzubringen. Die Preise werden vom CUSTOMER Magazine verliehen und Calabrio erhielt den ersten Platz f\u00fcr Calabrio Analytics und unsere neue Calabrio ONE WFO-Suite. <\/p>\n<p>&nbsp;<\/p>\n<h2>Erfolgreiche Produkte f\u00fcr den Kundenerfolg<\/h2>\n<p>Calabrio Analytics nutzt KI und Tools f\u00fcr maschinelles Lernen, um schnellere Prognosemodelle aus Kundeninteraktionen zu erstellen. Durch die Kombination von leistungsstarker Sprache-zu-Text-Technologie mit Phonetik verwandelt Calabrio Analytics rohe Audiodaten von Contact Center-Anrufen in aussagekr\u00e4ftige Kundeninformationen und einheitliche L\u00f6sungen. Mit Calabrio Analytics k\u00f6nnen Contact Center problemlos Ad-hoc-Suchen durchf\u00fchren, die Stimmung verstehen und Ursachenanalysen durchf\u00fchren, um die Probleme zu identifizieren, die den Erfolg eines Unternehmens behindern. Calabrio Analytics bietet genaue und effiziente Sprachanalysen, die den Managern von Contact Centern helfen, ihre Agententeams besser auszuf\u00fchren und zu schulen und so das Kundenerlebnis zu verbessern.   <\/p>\n<p>Als agentenorientiertes Produkt versetzt die Calabrio ONE Workforce Optimization Suite Unternehmen und ihre Mitarbeiter in die Lage, die besten Kundenerlebnisse zu liefern. Die Calabrio ONE WFO Suite hilft Contact Centern, auch bei unvorhergesehenen Ereignissen flexibel zu bleiben und sowohl Kunden als auch Agenten zu unterst\u00fctzen &#8211; von der schnellen Bereitstellung hochfunktionaler, kosteneffizienter Remote-Arbeitsmodelle \u00fcber eine gr\u00f6\u00dfere Autonomie der Mitarbeiter in Bezug auf ihren Zeitplan und ihre Work-Life-Balance bis hin zum KI-gesteuerten Leistungsmanagement. <\/p>\n<p>&nbsp;<\/p>\n<h2>Anhaltender Schwung bis 2021<\/h2>\n<p>Eine Auszeichnung dieses Kalibers best\u00e4tigt nicht nur unser Engagement f\u00fcr unsere Kunden, sondern tr\u00e4gt auch dazu bei, dass wir im Jahr 2021 zu den f\u00fchrenden Unternehmen auf dem sich entwickelnden Markt f\u00fcr Personaloptimierung und Engagement Management geh\u00f6ren.<\/p>\n<p>Erst letzten Monat hat Calabrio im DMG 2020-21 Workforce Optimization Product and Market Report perfekte Werte f\u00fcr die Kundenzufriedenheit und die besten Werte aller Anbieter in drei von vier Kategorien erhalten. Und erst k\u00fcrzlich haben wir den Calabrio Launch: QM Connector als Teil der Salesforce AppExchange. <\/p>\n<p>&nbsp;<\/p>\n<p>W\u00e4hrend unsere Dynamik zunimmt, arbeiten wir mit gro\u00dfem Engagement daran, unsere L\u00f6sungen zu erweitern und zu erneuern, um den Erfolg unserer Kunden zu f\u00f6rdern. Unser Preisgewinn im Jahr 2021, die un\u00fcbertroffenen Ergebnisse der DMG-Umfrage und die k\u00fcrzliche Einf\u00fchrung der Produktintegration sind nur einige Beispiele daf\u00fcr, wie wir weiterhin f\u00fchrend auf dem Markt sind. Wir glauben an die St\u00e4rkung menschlicher Interaktionen. Deshalb haben wir unsere eigenen Kunden in den Mittelpunkt unseres Handelns gestellt &#8211; heute, morgen und auch in Zukunft.  <\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20396,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[184],"tags":[],"blog-languages":[],"class_list":["post-31262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nachrichten"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Anhaltendes Momentum: Calabrio gewinnt CUSTOMER Workforce Optimization Innovation Awards f\u00fcr komplette WFO-Suite und Sprachanalyse | 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