{"id":34064,"date":"2020-02-24T11:38:36","date_gmt":"2020-02-24T11:38:36","guid":{"rendered":"https:\/\/www.calabrio.com\/de\/blog\/lassen-sie-die-toxizitaet-hinter-sich-negativitaet-im-contact-center-ueberwinden-2\/"},"modified":"2025-07-14T06:05:01","modified_gmt":"2025-07-14T06:05:01","slug":"lassen-sie-die-toxizitaet-hinter-sich-negativitaet-im-contact-center-ueberwinden-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/de\/blog\/lassen-sie-die-toxizitaet-hinter-sich-negativitaet-im-contact-center-ueberwinden-2\/","title":{"rendered":"Lassen Sie die Toxizit\u00e4t hinter sich: Negativit\u00e4t im Contact Center \u00fcberwinden"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_a987ba9786b5a3fe79d4d62f6c8787a8\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Uncategorized <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Lassen Sie die Toxizit\u00e4t hinter sich: Negativit\u00e4t im Contact Center \u00fcberwinden<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_a987ba9786b5a3fe79d4d62f6c8787a8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Ich begann meine Laufbahn in Kontaktzentren, indem ich Anrufe f\u00fcr den Kundendienst entgegennahm. Es waren die sp\u00e4ten 90er Jahre, und Titanic dominierte die Kinokassen. MMMBop war ein Riesenhit, und Third Eye Blind beherrschte die Charts. Vieles hat sich seitdem ge\u00e4ndert (wie meine Frisur und meine Vorliebe f\u00fcr kurze Hosen), aber manches auch nicht.   <\/p>\n<p><p>Eines der wichtigsten Dinge, die sich nicht ge\u00e4ndert haben, ist, wie die Menschen die Arbeit in einem Call Center empfinden.<\/p>\n<p><p>Der Einstieg in die Arbeit in einem Callcenter ist relativ einfach, aber es kann schwierig sein, diesen Kreislauf zu durchbrechen. Talentierte, leidenschaftliche Menschen fangen als Agenten an und merken in der Regel schnell, dass dieser Job seinen Tribut fordern kann. 8 Stunden am Tag am Telefon zu sitzen, die gleichen Informationen zu wiederholen und mit aufgebrachten Anrufern zu tun zu haben, zerm\u00fcrbt selbst die entschlossensten Pers\u00f6nlichkeiten.  <\/p>\n<p><p>Wir sind hier, um das zu \u00e4ndern. Wir verbringen unsere Tage damit, neue Wege zu finden, um das Leben aller Mitarbeiter im Contact Center zu erleichtern, aber unsere besondere Leidenschaft gilt den Agenten. Viele von uns waren auch einmal Agenten. Wir wissen, wie die verr\u00fcckten Arbeitszeiten sind und wie es sich anf\u00fchlt, in der zweiten Schicht zu arbeiten. Wir wissen, wie es ist, wenn einem ein Urlaubstag verweigert wird, weil sich das Unternehmen ihn &#8222;einfach nicht leisten kann&#8220;.    <\/p>\n<p><p>Mitarbeiter sind f\u00fcr uns etwas Besonderes. Wir investieren viel Zeit und Ressourcen in die Entwicklung von Tools, die die Arbeit der Mitarbeiter <a href=\"https:\/\/www.calabrio.com\/de\/engagement-der-mitarbeiter\/\">erleichtern<\/a>. Durch bessere Planung und Vorhersage entlasten wir die Agenten, die jeden Tag vor Ort sind. Wenn wir Tools entwickeln, mit denen Agenten von ihrem Smartphone aus Urlaub beantragen k\u00f6nnen, unterstreicht dies unsere Bem\u00fchungen, das Call Center zu einem flexiblen und gesunden Arbeitsplatz zu machen. Der Agent steht hier bei Calabrio auf einem Podest, und wir m\u00f6chten Ihnen all die coolen Dinge zeigen, an denen wir gearbeitet haben.    <\/p>\n<p><p>Eine gro\u00dfe Aufgabe f\u00fcr uns in diesem Jahr ist es, die Giftigkeit des Call Centers hinter uns zu lassen. Wenn Sie im Planungsteam, im Prognoseteam oder im Analyse-\/Berichtsteam arbeiten, haben wir einige gro\u00dfartige neue M\u00f6glichkeiten, \u00fcber die wir gerne mit Ihnen sprechen w\u00fcrden. <\/p>\n<p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":249,"featured_media":20540,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[200],"tags":[],"blog-languages":[],"class_list":["post-34064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Lassen Sie die Toxizit\u00e4t hinter sich: Negativit\u00e4t im Contact Center \u00fcberwinden | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/de\/blog\/de\/lassen-sie-die-toxizitaet-hinter-sich-negativitaet-im-contact-center-ueberwinden-2\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lassen Sie die Toxizit\u00e4t hinter sich: Negativit\u00e4t im Contact Center \u00fcberwinden\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/de\/blog\/de\/lassen-sie-die-toxizitaet-hinter-sich-negativitaet-im-contact-center-ueberwinden-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-24T11:38:36+00:00\" \/>\n<meta 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