{"id":13024,"date":"2018-08-22T13:17:00","date_gmt":"2018-08-22T13:17:00","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/call-center-times-kunden-wollen-eine-menschliche-verbindung-und-menschliche-verbindungen-werden-im-contact-center-hergestellt-2\/"},"modified":"2025-07-14T07:18:49","modified_gmt":"2025-07-14T07:18:49","slug":"call-center-times-kunden-wollen-eine-menschliche-verbindung-und-menschliche-verbindungen-werden-im-contact-center-hergestellt-2","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/de\/press\/call-center-times-kunden-wollen-eine-menschliche-verbindung-und-menschliche-verbindungen-werden-im-contact-center-hergestellt-2\/","title":{"rendered":"Call Center Times: Kunden wollen eine menschliche Verbindung, und menschliche Verbindungen werden im Contact Center hergestellt"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_c0f6956a016d9616edc78d92148f0af6\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Call Center Times: Kunden wollen eine menschliche Verbindung, und menschliche Verbindungen werden im Contact Center hergestellt<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] 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2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fde%2Fpress%2Fcall-center-times-kunden-wollen-eine-menschliche-verbindung-und-menschliche-verbindungen-werden-im-contact-center-hergestellt-2%2F&#038;text=Call Center Times: Kunden wollen eine menschliche Verbindung, und menschliche Verbindungen werden im Contact Center hergestellt\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener 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#FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"article-subhead\">\n<div class=\"articlestats\">\n<div class=\"twitter-story\">\n<div class=\"thumbnail-image\">\n<div class=\"caption\">\n<div class=\"article_top_inner\">\n<p class=\"entry-subtitle g1-gamma g1-gamma-3rd\">  Die Technologie hat die Art und Weise, wie Unternehmen arbeiten, ver\u00e4ndert. Um den steigenden Kundenerwartungen gerecht zu werden, setzen viele Unternehmen schnell digitale Tools ein, in der Hoffnung, sich einen Wettbewerbsvorteil zu verschaffen. Lesen Sie mehr von The Call Center Times <a href=\"https:\/\/www.callcentertimes.com\/Home\/tabid\/37\/ctl\/NewsArticle\/mid\/395\/CategoryID\/1\/NewsID\/11680\/Default.aspx\" target=\"_blank\" rel=\"noopener\">hier<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":304,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-13024","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Call Center Times: Kunden wollen eine menschliche Verbindung, und menschliche Verbindungen werden im Contact Center hergestellt | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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