White Paper & Reports
Are You Ready for 2020?
In the contact center of 2020, the data is bigger, the connections are greater, and the machines are more powerful than ever.
The researchers at Gartner estimate that nearly 12.5 billion devices are connected to the web, a phenomenon industry folks refer to as “The Internet of Things.”
By 2020, the number of connected “things” is expected to rise to 30 billion. That means more devices will be connected to the Internet than people. Should we be worried?
CEO Tom Goodmanson discusses emerging technology trends and how they impact the contact center.