State of the contact center 2025 – Key trends & insights

Register now!

March 27, 2025

(live)

·      GMT – 2pm

·      CET – 3pm

·      CDT – 9am

March 31, 2025

(Semi-live)

·      IST – 11:00am

·      AEDT – 4:30pm

Calabrio’s State of the Contact Center is back, bringing you the latest insights from our highly anticipated annual report. Join Ed Creasey, VP of Sales Engineering, and Magnus Geverts, VP of Product Marketing, as they break down the findings and share actionable strategies to help you stay ahead.

For almost half a decade, we’ve surveyed contact center decision-makers to uncover the trends shaping the industry. This year’s report dives into:

1. The real impact of AI – beyond the hype
2. How the agent role is evolving in today’s contact center
3. Which KPIs truly matter (and which don’t)
4. What’s next for the future of customer engagement

Save your spot to stay ahead with the latest industry insights!