Let’s be real… AI in the contact center sparks big questions (and maybe a little panic). Will the bots take over? What happens when AI makes a mistake? Will it prioritize metrics over morale? And who’s actually in control?
Join Calabrio experts Dave Hoekstra and Scott Budding for an energetic, interactive debate where our experts raise the top 5 concerns, bust some AI myths and give practical advice and tips for getting started with AI in WFM. Expect real stories, live audience polls, and plenty of time for your questions.
What you’ll get:
- Fresh ideas for making AI a co-pilot, not a replacement.
- Battle-tested change management moves
- Tips to keep humans in the loop (and the blame game out).
- How to balance ROI goals with happier agents.
- A sneak peek into the future of WFM roles in the age of AI.
So, bring your burning questions, bold opinions, and a little curiosity! Save your seat now and get ready to turn hesitation into innovation.
Speaker bio
Dave Hoeksta
Product Evangelist
Scott Budding
Manager, Sales Engineering
